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Sponsored by Verizon
An Incisiv webinar

2022 Connected Retail Research: How Stores are Managing the Explosion of In-Store Tech

Incisiv’s webinars offer plain-speak perspectives from industry experts and practitioners. Presented as a live “fireside chat”, the webinars offer a rare opportunity to learn from the successes and challenges of your peers. The speakers include:

Sam Wagar

Sam Wagar

SVP/CIO

Golub Corporation/Price Chopper Supermarkets

Jerri Traflet

Jerri Traflet

Managing Partner, Global Solutions

Verizon

Gaurav Pant

Gaurav Pant

Chief Insights Officer

Incisiv

Shoppers still value the immediacy, speed and convenience stores offer, but they must feel safe doing so.

100%

of shoppers miss the instant gratification of store purchases.

Speed of checkout

of an in-store purchase is the most important factor for shoppers behind safety.

For 88%

of shoppers, same day need of product is the top motivation for visiting stores.

28%

plan to increase in-store shopping over the next 6 months.

Returning an item

to the store is the 2nd biggest motivator for future store visits (behind same-day need).

Speed of pick-up

of a BOPIS or curbside order is "very important" for 84% of shoppers.

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In partnership with IBM, Incisiv, Webinar

Incisiv, Logo

An Incisiv Webinar

From Curbside to Returns Optimization:

How Customer Experience Leaders are Accelerating Omnichannel Transformation

In partnership with IBM

Thursday, July 30, 2020
9 am PST / 12 pm EST

Incisiv’s webinars offer plain-speak perspectives from industry experts and practitioners. Presented as a live “fireside chat”, the webinars offer a rare opportunity to learn from the successes and challenges of your peers. The speakers include:

Featured Speakers

Jane Lilley

Jane Lilley

Senior Vice President - IT Solution Delivery, Digital & E-Commerce

Signet Jewelers

Varadheesh Chennakrishnan

Varadheesh Chennakrishnan

Chief Information Officer | Information Technology | Supply Chain & Logistics

JOANN Stores

Kevin Reese

Kevin Reese

Market Leader, Consumer & Travel

IBM Sterling

Gaurav Pant

Gaurav Pant

Chief Insights Officer

Incisiv

The 'digitization' of retail is in full swing. While the pandemic accelerated the adoption of digital and mobile consumer experiences and associate tools this trend is expected to continue. Incisiv, in partnership with Verizon, just released a study highlighting how multiple retail segments are looking at digital and mobile in their store environments to enhance the shopper experience, improve operations, and assist with associate productivity.

According to the study, 93% of retailers expect consumer demand for in-store connectivity to increase in the next three years and the percentage of associate tasks that will be automated will more than double. To address the accelerated store connectivity needs, retailers will need advanced network speed, greater bandwidth, lower latency, and real-time connectivity.

In this conversational webinar, Price Chopper, Incisiv and Verizon will discuss the findings of the study and dig deep into areas of disconnect across the in-store experience. Join us as we discuss:

  • Digital Status - A comparison between the satisfaction levels Grocery/General Merchandise and Apparel/Specialty retailers have with their current digital capabilities and applications.
  • Digital Value– Review retailers’ perceived importance of key applications across customer experience, operational efficiency and associate effectiveness.
  • Digital Plans – Discuss the key digital/mobile applications that Grocery/General Merchandise and Apparel/Specialty retailers plan to adopt in 2022.
  • Connectivity Outlook - Review retailers’ expected rollout of 5G and what is driving the adoption.

Featured Speakers

Doug Brochu

Doug Brochu

CEO

Bridge Solutions Group Inc

Dave Weinand

Dave Weinand

Chief Customer Officer

Incisiv

Who Should Join


Incisiv's Digital Roundtables foster the sort of community, conversation and candor typically found on the sidelines of industry events and conferences.

Each Digital Roundtable is a private, invite-only video conference with a thoughtfully curated group of industry peers with shared challenges and priorities.

insights

Peer-to-Peer Collaboration

Gain timely, invaluable peer insights on relevant themes and topics.

talk

Straight Talk

Trusted, private collaboration with your peers address the key topics most relevant to the group.

learning

Cross-Industry Learning

Avoid tunnel vision with perspective from your peers with similar challenges in adjacent industries.

fludity

Topical Fluidity

Our topic will be fluid and quickly hone in on what is most important to the group and their business as a priority to address.

Join us if these challenges or scenarios resonate, if you are re-imagining your customer experience for the next-normal, or if you are exploring order management solutions to help you be more innovative, agile and profitable.