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Evolution of the Grocery Store: How Can Grocers Build and Scale Low-Touch Shopping Experiences

In partnership withDiebold Nixdorf, Logo
Thursday, April 15, 2021
2:00 pm PT / 5:00 pm ET

The exponential growth of digital commerce during the current pandemic has led to a re-purposing of stores to support greater speed, safety and new delivery methods. While shopping trips have been fewer (with larger baskets), we’ve seen a significant increase in delivery services like curbside and pick-up, and our recent data shows that 60%+ of shoppers want to return to stores. To support this transformation Grocery retailers have to build frictionless and low-touch shopping experiences that allow for efficient in-store shopping, and for quick order pickups.

In this exclusive Digital Roundtable, we will discuss the strategic, business process and technology ramifications of the hyper-growth grocers have experienced in the immediate aftermath of the pandemic. We will focus on two important questions all grocers are grappling with:

  • What does a low-touch Grocery experience look like? How do grocers change their physical stores, and processes to support contactless commerce?
  • What tools and technologies will grocers need to adopt and deploy quickly to deliver a frictionless and low-touch shopping experience? From contactless payments to self-checkouts (that actually work!) grocers have to quickly scale up new technologies to ensure safety of operations and high throughput of transactions.

Why Join.

Incisiv's Digital Roundtables foster the sort of community, conversation and candor typically found on the sidelines of industry events and conferences.

Each Digital Roundtable is a private, invite-only video conference with a thoughtfully curated group of industry peers with shared challenges and priorities.


Peer-to-Peer Collaboration.

Gain timely, invaluable peer insights on relevant themes and topics.


Straight Talk.

Trusted, private collaboration with your peers address the key topics most relevant to the group.


Cross-Industry Learning.

Avoid tunnel vision with perspective from your peers with similar challenges in adjacent industries.


Topical Fluidity.

Our topic will be fluid and quickly hone in on what is most important to the group and their business as a priority to address.

What to Expect.

Incisiv's Omnichannel Leaders' Digital Roundtables are designed for senior business and IT leaders at retail enterprises.

Given the current environment, the roundtables will focus on fostering peer-to-peer dialogue on what is top-of-mind for the participating group.

video ready


Be video-ready. Roundtables are hosted as private video conferences on Microsoft Teams.


Share Perspective.

Roundtables are most valuable when you share as openly as your peers (while being sensitive to competitive considerations).


Bring a Question, or Two.

Is there something you'd like the group's input on? Bring a challenge or question for the group.

Grab a Drink

Grab a Drink.

Serious insight doesn't mean we need a stuffy setting. Incisiv's roundtables are informal and fun. Bring your favorite cocktail. We will!

If you missed the recent web session on the Evolution of the Grocery Store 2021, you can view the on-demand version here:

View On-Demand