Omnichannel Returns 2022

Retailers consider returns as a necessary cost of doing business.

Returns are as old as retail itself. They are baked into the cost of doing business. Merchandising teams and buyers account for average return rates, and executive leadership manages around "net sales" after factoring for theft and returns.

This cultural acceptance of returns as fait accompli means most conversations and initiatives around returns are largely tactical.

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SPEAKEASY @ SHOPTALK

The most exclusive executive networking event to kick-off retail’s annual digital showcase: Shoptalk 2020.

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MARKET SNAPSHOT

Transformation Imperatives for the Wholesale Distribution Industry

This market snapshot explores the five transformation imperatives for the wholesale distribution industry and its impact on distributors.

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What We Do

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Curated Executive Learning

Learning experiences that inspire and energize digital leaders.
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Market Perspectives

Insights and perspective that help navigate key digital transformation themes.
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Digital Maturity Benchmarking

Digital maturity benchmarks and best-practices for specific industries and companies.
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Strategic Programs

Advice and strategic deliverables that power a smarter go-to-market.

INDUSTRY PERSPECTIVE

Failure to Scale:The State of Personalization in Retail and Travel

Personalizing the shopper journey is an essential component for competing in the age of the ‘what I want when I want it’ consumer. Despite being the stated strategic goal of most, few have actually come close to achieving it. While firms want to personalize more than 70% of the digital shopper journey, there is a significant gap between the current and ideal level of personalization across touchpoints.

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