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Keynote
Tuesday, January 27 2026, 11:30 - 11:50Speakers
Michael Chalhoub
CEO
Chalhoub Group
Ritu Upadhyay
Bureau Chief, Middle East
Women's Wear Daily (Moderator)
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Keynote
Tuesday, January 27, 2026 | 11:50 — 12:10Speakers
Marco Parsiegla
CEO
Amouage
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Keynote
Tuesday, January 27, 2026 | 12:10 — 12:30Speakers
Philippe Zuber
CEO
Kerzner International
Nick Blunden
President
The Business of Fashion (Moderator)
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Search Without Searching: Generative AI and Next Gen Search
Tuesday, January 27, 2026 | 15:20 - 16:00 | Track 2The Next Digital Leap
Speakers
Maxime Girardeau
VP, AI Strategy & Transformation – Innovation Lead for Luxury
Capgemini
Mahak Sharma
Product Partnerships, Commerce
OpenAI
Sarah Engel
President
January Digital
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Moments That Matter: Immersive Activations and Limited-Time Concepts with Lasting Impact
Tuesday, January 27, 2026 | 16:30 - 17:10 | Track 1Crafting Unforgettable Elevated Retail Experiences
Speakers
Stacie Henderson Capece Minutolo
Chief Marketing Officer, Americas
TOD’s Group
Richard Lems
Executive Director, Format & Design
Rituals
Stacy Lilien
President
LoveShackFancy
Melissa Gonzalez
Principal and Founder
MG2 and MG2 Advisory (Moderator)
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The Sunset Session: What Luxury and Premium Brands Need Next from Technology Partnerships
Tuesday, January 27, 2026 | 17:20 - 18:00 | Track 4Luxe Launchpad: Game-Changing Tech Reshaping the Future of Elevated Retail
Speakers
Carol Zhou
SVP, Business Innovations & Investments, China
Shiseido
Sean Seah
SVP, Strategy, Technology & Innovation
Langham Hospitality Group
Stefano Galassi
Co-Founder & Open Innovation Director
Limitless Innovation (Moderator)
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The Power of the Hero Product: Unlocking Enduring Growth and Desirability Through Iconic Lines
Wednesday, January 28, 2026 | 11:20 - 12:00 | Track 2Evolving to Sustain Brand Desirability
Speakers
Krishna Nikhil
CEO
Hunza G
Sunday Riley
Founder & CEO
Sunday Riley
Sarah Engel
President
January Digital (Moderator)
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Empowering Frontline Teams through Technology and Skills for Elevated In-Store Experiences
Wednesday, January 28, 2026 | 12:10 - 12:50 | Track 1Retail Meets Hospitality
Speakers
Jamie De Cesare
Chief Technology Officer
Orlebar Brown
Ken Feyder
Chief Information Officer, Americas Region, Hermes
Massimo Basei
Chief Commercial Officer
Pandora
Alison Melville
Chief Innovation Officer
Reformation
Giri Agarwal
Co-Founder & Chief Strategy Officer
Incisiv (Moderator)
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Keynote
Wednesday, January 28, 2026 | 15:40 - 16:00Speakers
Daniel Grieder
CEO
Hugo Boss
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Keynote
Wednesday, January 28, 2026 | 16:00 - 16:40Speakers
Michael Ward
Managing Director
Harrods
Anne Azais De Vergeron
CEO
Repossi
Michael Grieve
Chief Brand Officer
Jumeirah
Sarah Engel
President
January Digital (Moderator)
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Seamless by Design: Creating a Truly Unified Customer Experience
Wednesday, January 28, 2026 | 17:00 - 17:40 | Track 1Connecting the Customer Journey
Speakers
Amit Keswani Manghnani
Chief Omnichannel & AI Officer
Chalhoub Group
Natalie Lee
VP, Omnichannel & Client Development
Louis Vuitton
Tawny Brown
SVP, Omnichannel
Paige Denim
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The Sunset Session: Measuring and Empowering the Cross-Channel Customer Journey
Wednesday, January 28, 2026 | 17:50 - 18:30 | Track 1Connecting the Customer Journey
Speakers
Axel Winter
Chief Digital Office
Siam Piwat
Gaetano Sodo
Chief Digital Officer
Loro Piana
Martin Barthel
Managing Director & Partner
BCG (Moderator)
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The Sunset Session: Who Is the VIC Now? Identifying and Building Loyalty with the Most Valuable Customer
Wednesday, January 28, 2026 | 17:50 - 18:30 | Track 4Frameworks for the Future + Conversations
Speakers
Antony Lindsay
CEO
Fabergé
Helene Phillips
Chief Client Officer
Jimmy Choo
Moira Boyle
Senior Director, Global Head of Luxury
Wealth-X (Moderator)
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Cultures of Curiosity: Nurturing AI Experimentation at Scale
Thursday, January 29, 2026 | 09:45 - 10:05 | Track 1Leading Modern Retail Teams
Speakers
Julie de Moyer
Chief Data Officer
LVMH Beauty
Amandine Royer
Global Digital & Omnichannel Director
Guerlain
Kristyna Smetanova
Managing Director, Consumer
True Search (Moderator)
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Building a Data-Driven Culture That Scales
Thursday, January 29, 2026 | 10:05 - 10:25 | Track 1Data-Driven Desirability: Redefining Loyalty
Speakers
Laurent Malaveille
Chief Digital, IT & Business Support Officer
Clarins
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Unlocking Product-Level Intelligence with Emerging Technologies
Thursday, January 29, 2026 | 10:35 - 11:15 | Track 3Operationalising Data for Growth
Speakers
Rajesh Shanmugasundaram
Chief Technology Officer
Breitling
Stacia Carr
Chief Technology & Product Officer
Vestiaire Collective
Andrew Xeni
Founder & Chairman
Nobody's Child
Carlos Sanchez Altable
Partner
McKinsey & Company (Moderator)
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Keynote
Thursday, January 29, 2026 | 14:10 - 14:30Speakers
Vera Wang
Founder & Creative Director
Vera Wang
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How Lane Crawford is Future-Proofing a 175-Year-Old Business
Thursday, January 29, 2026 | 14:30 - 14:50Data-Driven Desirability: Redefining Loyalty
Speakers
Jennifer Woo
Chairman & CEO
The Lane Crawford Joyce Group
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The Shoptalk Luxe Edit: The New Playbook to Elevate Retail
Thursday, January 29, 2026 | 14:50 - 15:10Speakers
Rebecca Bemhena
VP, Content, Luxe
Shoptalk
Ben Miller
VP, Original Content & Strategy
Shoptalk
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Driving Transformation through Cross-Functional Collaboration
Thursday, January 29, 2026 | 15:25 - 16:05 | Track 1Leading Modern Retail Teams + Key Takeaways
Speakers
Tiffany James
Global Chief Digital Officer
Miu Miu Beauty, L'Oréal Luxe
Marcel Nakam
CEO
Jonak
Marie-Theres Mangelsdorf
Chief Client & Digital Officer
Montblanc
Olivier Abtan
Partner & Managing Director,
AlixPartners (Moderator)
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Shoptalk Luxe 2026 - Key Takeaways
Thursday, January 29, 2026 | 16:15 - 16:55 | Track 1Leading Modern Retail Teams + Key Takeaways
Speakers
Steve Dennis
Founder & President
SageBerry Consulting
Rebecca Bemhena
VP, Content, Luxe
Shoptalk
Deborah Weinswig
Founder & CEO
Coresight Research
Ben Miller
VP, Original Content & Strategy
Shoptalk (Moderator)
As a proud media partner of Shoptalk Luxe, Incisiv is spotlighting the event where retail’s most pressing challenges meet real-world solutions.
Shoptalk Luxe is a curated forum for senior leaders shaping the future of luxury and premium commerce, where value is defined not just by product, but by experience, emotion, and connection. As consumer expectations continue to rise, the most successful brands and retailers are rethinking how they build trust-driven relationships, deliver immersive physical and digital experiences, and create loyalty through personalization, storytelling, and hospitality-inspired engagement.
From new business models like resale and experiential monetization to data- and AI-powered clienteling, search, and discovery, Shoptalk Luxe explores how leading brands anticipate consumer needs while preserving the exclusivity that defines luxury and premium markets. Drawing insight from adjacent industries and spotlighting agile leadership and operational excellence, the agenda equips executives with the strategies, tools, and inspiration to sharpen brand relevance, empower teams, and unlock sustainable growth.
Incisiv partners with this community to translate those ideas into action—guiding leaders through the complexity of transformation and helping shape the next chapter of retail.
Meetup & Networking
At the heart of the Shoptalk experience is its signature Meetup networking platform—now reimagined for Shoptalk Luxe. Elevated in both setting and experience, it brings 20,000+ expertly co-matched meetings to a breathtaking private beach at Emirates Palace, Mandarin Oriental, Abu Dhabi, creating an unparalleled environment for meaningful, high-value connections.
With Meetup, you gain access to highly efficient, purpose-driven networking designed to support every business objective. Connect with new partners, prospects, and industry peers, deepen relationships with existing clients, and discover innovative products, services, and emerging startups shaping the future of the industry.
Whether you’re recruiting talent, exploring new opportunities, launching products, sharing company news, engaging with media and analysts, or evaluating opportunities for investment, funding, or acquisition, Meetup enables meaningful collaboration aligned to your goals—ensuring every interaction delivers tangible value.
Beyond the Meetup program, Shoptalk offers a rich array of networking opportunities both inside and outside the show floor, including curated topic-table discussions, cocktail receptions, retailer and brand-hosted dinners. Complementing this dynamic networking agenda, the event’s robust educational program gives attendees firsthand access to the industry’s most innovative technologies and forward-looking strategies, delivered directly by the leaders shaping what’s next.
Key Topics Shaping the Shoptalk Luxe 2026 Agenda
A look at the top themes and ideas that will guide Shoptalk Luxe agenda in 2026.
Delivering value beyond product ownership
Deepening consumer relationships
Redefining online and offline experiences
Elevating search and discovery
Driving excellence through leadership
MAKE THE MOST OUT OF SHOPTALK LUXE 2026
With a packed educational and networking agenda, planning your ideal Shoptalk Luxe experience can be overwhelming. To help you make the most of it, Incisiv has curated a guide to the must-see sessions, events, and networking opportunities. The following pages highlight the can’t-miss moments from this year’s program. As the agenda continues to evolve in the coming weeks, we’ll keep this guide updated with the latest sessions and experiences.
Shoptalk Luxe Can't Miss Sessions
Where to See and be Seen - The Events
The value of any conference cannot be fully assessed without considering the surrounding events, where real conversations can be had, personal relationships can be built, and a few adult beverages can be consumed. Since its inception the Shoptalk team has delivered a culture where fun was just as important as business or education.
Below are a few of Incisiv’s favorite events while in Abu Dhabi.
Retailer & Consumer Brand Welcome Reception
Set against the stunning backdrop of the Conrad Abu Dhabi Pool and Beach, this reception is the perfect opportunity to unwind and connect with fellow retailer and consumer brand leaders in a beautiful, relaxed setting - right before we officially open the doors to the inaugural Shoptalk Luxe.
Capacity is limited, so attendance will be on a first-come, first-served basis.
Retailer and Brand Dinners
Retailers & Consumer Brands Networking Dinners are exclusive, invitation-only events hosted at some of Abu Dhabi's best restaurants. Scheduled for Tuesday 27th, these dinners offer a unique opportunity for industry leaders representing both Retailers & Brands to convene in a sophisticated setting. Throughout the evening, attendees will engage in stimulating conversations while savoring exquisite cuisine, creating an ambiance that fosters meaningful connections and memorable experiences.
