This benchmark report assesses top retailers' support and engagement capabilities across engagement methods, personalized experiences and resolution mechanisms.
Executive summary highlights from a global survey of 200+ CXOs on key digital transformation imperatives.
This report presents market trends and insights for the digital grocery industry, and accesses grocers' digital capabilities in different areas of the shopping journey.
This report assesses top Omnichannel retailers' personalization experience and capabilities across key areas of the shopper journey: research and discovery, purchase, and service.
This report assesses top omnichannel retailers’ digital returns capabilities across four key areas of the shopping journey from pre-purchase to post-purchase.
This report assesses top retailers’ customer service experience and capabilities across discovery, purchase, and customer engagement & services.
This report assesses top omnichannel retailers’ digital ordering and fulfillment capabilities across the key areas of the shopping journey.
Incisiv’s 2022 Digital Maturity Benchmark assesses top grocery retailers’ digital channel experience and capabilities across four key areas of the shopping journey.
Incisiv's Gift Card Program Index 2022 assesses top retailers on the features and capabilities of their gift card programs across four key areas.
This report assesses top C-store chains, Grocers & QSRs on capabilities of their loyalty programs across enrollment, structure & features, and ease of use.
Incisiv’s 2022 Digital Maturity Benchmark assesses top restaurants’ digital channel experience and capabilities across 4 key areas of the shopper journey.
Incisiv’s 2022 Omnichannel Returns Index assesses top retailers’ returns capabilities and experiences across four key areas of the shopper journey.
Incisiv’s Omnichannel Customer Service Index assesses top retailers’ customer service experience and capabilities across three key areas of the shopping journey.
Incisiv’s 2021 Digital Maturity Benchmark assesses top Apparel, Footwear and Accessories retailers’ digital capabilities across four key areas of the shopping journey.
Incisiv’s 2021 Digital Maturity Benchmark assesses the digital capabilities of top grocery retailers across four key areas of the shopping journey.
Incisiv's 2021 Omnichannel Experience Index assesses top omnichannel retailers' digital ordering experience and capabilities across four key areas: inventory, fulfillment, costs and service.
This is an executive summary report based on Incisiv’s analysis of the digital presence of leading convenience store chains in North America.
This is an executive summary report based on Incisiv’s analysis of the digital presence of leading apparel and footwear retailers in the US and Europe.
This is an executive summary report based on Incisiv’s analysis of the digital presence of leading Limited Service Restaurants in the US and Canada.
This is an executive summary report based on Incisiv’s analysis of the digital presence of leading grocery retailers and food banners.
Incisiv's 1st annual Grocery Digital Benchmark Report explores the correlation between digital maturity and financial performance. It also helps grocers identify key digital capabilities that help them succeed.
