Availability of product content and digital features that help reduce returns.
Availability of information at crucial decision points.
Speed, convenience and immediacy of returns and refunds.
End-to-end returns tracking, resolution and customer assistance.
To view the complete list, download Incisiv’s 2022 Omnichannel Returns Index report. The eBook includes top retailers ranked by pre-purchase and post-purchase areas (Product Content & Digital Experience, Returns Policy & Information, Returns & Refund Process and, 360-Degree Service).