Insights - Sharp Commentary, Point of Views and Interactive Content

Q3 | EBOOK

Order Management's True Value: Winning Where the Customer is

Retailers are scrambling to adapt to expectations of today’s customers and must be enabled by modern order management systems.

Featured Insights

Q3, 2024 | MARKET RESEARCH

2024 State of Smart Distribution Study: The Age of Efficiency and Resilience

This report explores essential tactics for future-proofing distribution operations through advanced technology adoption and critical infrastructure upgrades in a rapidly evolving industry.

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Q2, 2024 | INDUSTRY BRIEF

Edge-Empowered Retail: Driving Operational Excellence in Stores

This playbook offers a detailed framework for cohesive edge orchestration in retail to enhance real-time decision-making and operational efficiency.

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Q2, 2024 | PLAYBOOK

Reimagining Store Operations: Unifying the Associate Experience

This playbook presents a structured framework spanning 5 key capability areas to empower store associates through a unified platform.

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Q2, 2024 | 2024 STATE OF THE INDUSTRY

Future of In-Restaurant Dining

This report advocates blending tradition with modern technology in dining, enhancing convenience, and creating memorable, health-conscious experiences.

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More Insights

Q2, 2024 | PLAYBOOK

Powering the Future: Innovating Energy Transformation with AI

This guide offers a detailed framework for applying AI in energy, outlining how to leverage its capabilities and thrive in this transformative era.

June 17, 2024 | BLOG

Future-Proofing Your Restaurant with Innovation and Agility

Future-proof your restaurant with AI, agile strategies, and adaptive technology platforms to exceed customer expectations and lead the industry.

June 12, 2024 | BLOG

The Digital Evolution of Restaurant Operations

Revolutionize restaurant operations with smart technology, digital integration, and sustainable practices for enhanced efficiency and customer experiences.

Q2, 2024 | INDUSTRY BRIEF

Catalyzing Growth: How Last-Mile Delivery Increases Revenue, Loyalty, and the Bottom-Line

This report reveals how mastering last-mile delivery boosts satisfaction, growth, and profit, which is vital for navigating modern logistics challenges.

June 4, 2024 | BLOG

The Changing Landscape of Restaurant Customer Acquisition and Loyalty

Explore how innovative digital engagement and personalized strategies are transforming customer acquisition and loyalty in the restaurant industry.

May 22, 2024 | BLOG

Blue Yonder ICON - Can the Vision Become Reality?

The Incisiv team attended the Blue Yonder ICON event in Dallas, observing continued vision progress and AI integration in the supply chain system.

Q1, 2024 | INDUSTRY BRIEF

Revolutionizing Fulfillment Operations Through Augmented Reality Wearables

This report explores the role of AR wearables in evolving warehouses for efficiency, safety, and future-readiness, blending automation with human creativity.

April 23, 2024 | BLOG

It’s So Simple - Sell More & Waste Less - Musings from RELEX Live

Explore insights from RELEX Live, where their commitment to innovation and customer-centric solutions in retail shines through, enhancing operations and customer service.

Q1, 2024 | STATE OF THE INDUSTRY

2024 State of the Industry: Innovation in Retail

The report serves as a comprehensive guide for retailers in the US, Canada & LATAM regions to navigate and excel in the evolving landscape of retail innovation.

Q1, 2024 | MARKET RESEARCH

2024 Connected Retail Experience Study: Focusing on Omnichannel Efficiency

This report explores the importance of omnichannel efficiency and automation in retail, and why retailers must align their strategies with technological advancements.

Q4, 2023 | PLAYBOOK

Transforming Retail with AI

This playbook offers a structured framework for the strategic use of artificial intelligence in optimizing merchandising and elevating supply chain planning.

PRESS RELEASE

2024 Retail Innovation Report Offers a Deep Dive Into Regional Maturity and Priorities

As the speed of digitization goes up, retailers should look for best practices to drive the adoption and acceptance of AI-supported technologies.

Q4, 2023 | STATE OF THE INDUSTRY

Future of Convenience Stores

This report delves into the future of convenience stores and identifies the strategic imperatives retailers need to navigate this transformative landscape.

Q4, 2023 | PLAYBOOK

Revolutionize Trade Promotion Management with AI

This playbook presents a blueprint for consumer product companies to harness AI's potential for enhanced insights and precision in trade promotions.

Q3, 2023 | PLAYBOOK

A Framework for Unified Rewards & Loyalty in Retail

This playbook presents a structured framework for unified promotions and loyalty, spanning 5 key business dimensions and 3 foundational technology capabilities.

Sourcing and Production 2.0: The Apparel Industry's Blueprint for Suitable

Nov 6, 2023 | BLOG

Sourcing and Production 2.0: The Apparel Industry's Blueprint for Sustainable Success

Discover the intersection of sustainability and sourcing in apparel. Learn from industry pioneers and envision a profitable, eco-conscious future.

Nov 6, 2023 | BLOG

Digital Twins and Sustainability: The Future of Fashion and Apparel Industry

Explore the role of Enterprise Digital Twins in driving sustainability in fashion. Harness technology for ethical, efficient industry practices.

Q3, 2023 | STATE OF THE INDUSTRY

Self-Checkout in Convenience & Fuel and Food & Grocery Retail

This report explores how retailers can use self-checkout as a vital tool for achieving greater customer satisfaction and operational profitability.

Q3, 2023 | STATE OF THE INDUSTRY

Unified Commerce in Food & Grocery

This report highlights the importance of technology and processes for grocers to innovate and create distinctive grocery experiences.

Q4, 2023 | RESEARCH REPORT

Sustainability in Grocery: Progress Through Technology

Discover the challenges that grocers face using technology for sustainability and the critical AI use-cases that can assist them in achieving their eco-friendly objectives.

Q4, 2023 | RESEARCH REPORT

How Digital is Reshaping the Grocery Workforce

Explore how digital transformation is redefining the grocery workforce and its impact on elevating customer experiences.

Oct 31, '2023 | BLOG

Unlocking the Potential of Self-Checkout in Grocery & Convenience Retail

This blog highlights the strategic implications of self-checkout in retail, offering insights into how it revolutionizes the customer experience and enhances operational efficiency.

Q3, 2023 | BENCHMARK REPORT

Digital Maturity Benchmark Grocery Industry 2023

This report presents market trends and insights for the digital grocery industry, and accesses grocers' digital capabilities in different areas of the shopping journey.

Oct 24, '2023 | INFOGRAPHIC

Achieve Greater Customer Satisfaction and Operational Profitability with Self-Checkout

Self-checkout has the potential to catapult grocery and convenience retailers into a new era of customer-centric experiences and streamlined operations.

Oct 9, '2023 | INFOGRAPHIC

Unlocking Customer Loyalty in the Digital Age: A Visual Guide

Explore the framework to connect online and in-store experiences with unified promotions creating a seamless customer journey.

Oct 9, '2023 | BLOG

Moving Beyond Points: The Future of Retail Loyalty Programs

Explore the evolution of rewards in retail loyalty program. Next-Gen Rewards redefine retail loyalty with experiences, community, and personalization.

Increasing Online Profitable Through Strategic Fulfillment

Q3, 2023 | STATE OF THE INDUSTRY

Increasing Online Profitability Through Strategic Fulfillment

This study explores how grocers can improve their strategic fulfillment capabilities to boost profitability and drive customer satisfaction.

The Time They Are A-Chanding: Impact of AI In Grocery

Q2, 2023 | RESEARCH REPORT

The Times They Are A-Changing: Impact of AI in Grocery

Grocery Doppio surveyed grocery executives to understand their personalization maturity, capability, challenges, and ideal state.

Q2, 2023 | INDUSTRY BRIEF

Boosting Success Rates and ROI of Strategic Store Initiatives

This report offers a comprehensive perspective on the importance of implementing a structured and data-driven approach to in-store testing.

Q1, 2023 | INDUSTRY PERSPECTIVES

Shopper Loyalty in the Digital Age: Hard to Win, Easy to Lose

The report provides insights into grocers' loyalty programs' objectives, which include reducing the impact of inflation, acquiring new shoppers, and improving retention.

Q1, 2023 | STATE OF THE INDUSTRY

Future of In-Restaurant Dining

This report explores how digital transformation is impacting the restaurant industry, with insights on improving efficiency, customer experiences, and technology infrastructure.

May 12, '2023 | BLOG

Can Blue Yonder Take Supply Chains into the Blue Yonder?

Blue Yonder's big vision for an enterprise supply chain platform aims to eliminate data silos and create end-to-end operability.

Q1, 2023 | MARKET RESEARCH

2023 Connected Retail Experience Study: Operational Efficiency is the New Imperative

This study explores what are the key technology priorities for retailers, and whether retailers’ store networks can handle the increase in technologies in stores.

Q1, 2023 | MARKET RESEARCH

2023 Connected Restaurant Experience Study: Digital Engagement Creates Complexity

The research dives into the technology investment plans of the dining industry and highlights the importance of upgrading store infrastructure.

Q1, 2023 | DIGITAL MATURITY BENCHMARK

2023 Omnichannel Customer Service Index

This report assesses top retailers’ customer service experience and capabilities across discovery, purchase, and customer engagement & services.

Q1, 2023 | DIGITAL MATURITY BENCHMARK

2023 Omnichannel Returns Index

This report assesses top omnichannel retailers’ digital returns capabilities across four key areas of the shopping journey from pre-purchase to post-purchase.

Q1, 2023 | STATE OF THE INDUSTRY

Innovation in Retail

The study was designed to understand retailers’ key innovation priorities and associated investment plans, and maturity in terms of their innovation strategies.

March 20, '2023 | BLOG

Designing for Tomorrow: Sustainable Strategies for Consumer Durable Products

This blog post will examine sustainable product design strategies and explore how consumer-durable brands can create a more sustainable future.

March 20, '2023 | BLOG

Four Key Areas Retailers Must Innovate in to Gain an Edge Over Competitors

This blog discusses the challenges retailers face in innovating and identifies four key areas where they can focus their efforts to gain a competitive edge.

Q1, 2023 | DIGITAL MATURITY BENCHMARK

2023 Omnichannel Experience Index

This report assesses top omnichannel retailers’ digital ordering and fulfillment capabilities across the key areas of the shopping journey.

Q3 | PLAYBOOK

Imperatives for Next-Generation Workforce Management in Fast-Moving Retail

This playbook offers a structured framework to help build your next-gen workforce management strategy, including 15 key capabilities to consider across 5 dimensions.

Q3 | STATE OF THE INDUSTRY

Future of Convenience Stores

The study assessed the impact of increased competition and eCommerce adoption in convenience retail, and helped understand convenience retailers’ outlook towards the future of the convenience store.

Q3 | STATE OF THE INDUSTRY

Returns as an Engagement Strategy

This industry insight report presents key takeaways from a study of 130+ retailers to understand the state of customer engagement at the point-of-return.

Enterprise Commerce Decisions Made Easy: Prioritizing What Maters

February 17, '2023 | BLOG

Enterprise Commerce Decisions Made Easy: Prioritizing What Matters

In this blog post, we’ll explore the key factors that enterprises should keep in mind when selecting their next-generation commerce platform.

February 9, '2023 | BLOG

Wake Up, Retailers: Sustainability is No Longer Optional

In this blog, we'll explore four reasons why sustainability is key for future business success & why companies failing to embrace it struggle to survive.

January 14, '2023 | BLOG

Incisiv Announces Tim Denman, a human, to Join Doppio, a platform.

In a world where Artificial Intelligence will take over all jobs, rendering humans obsolete, Incisiv has gone analog and hired Tim Denman, a human, to help build out GroceryDoppio.

Q3 | STATE OF THE INDUSTRY: RETAIL

Digital Complexity: Thriving in Unpredictable Times

This e-book assesses the state of digital complexity in the retail industry across the U.S., U.K., France & Germany.

Q3 | RESEARCH REPORT

State of the Industry: Unified Commerce in Food & Grocery

This industry insight "Unified Commerce in Food & Grocery" presents key findings & analysis from a study of 135+ retail executives.

ON DEMAND WEBINAR

Digital Complexity: Thriving in Unpredictable Times

Join us for an exclusive webinar where we will assess the state of digital complexity in the retail industry and dig deep into areas of disconnect across the retail experience.

Q3 | RESEARCH REPORT

State of the Industry: Retail & Consumer Goods Driving Sustainability Using Analytics and Technology

This industry insight analyzes the role that technology and analytics play in driving sustainability initiatives across the retail & CPG industry.

Q2 | BUYERS' GUIDE

Enterprise Commerce

This buyers' guide offers a structured perspective on what enterprises must prioritize when selecting their next commerce platform.

Q2 | STATE OF THE INDUSTRY

Performance Marketing

This industry insight “State of the Industry: Performance Marketing” presents key findings and analysis from a study of 250+ retail business and marketing executives.

Q2 | MARKET SNAPSHOT

Why Retail & CPG Companies Need a Holistic Approach to Sustainability

This report offers the 3 key impact vectors companies must consider to build a business case for a more holistic approach to sustainability.

Q2 | PLAYBOOK

Building Sustainable Consumer Packaged Goods Companies

This playbook offers a structured perspective on how CPG companies can embrace and implement a holistic sustainability strategy.

Q2 | MARKET RESEARCH

2022 Connected Hospitality Experience Study: The Digital Evolution

This study explores the importance of a robust network infrastructure as technology adoption to enable productivity and enhance the guest experience increases in the hotel industry.

EVENT

Rock & Roll Underground

The biggest and baddest rockers in retail make their debut at Groceryshop for a night full of rock music and fun.

EVENT

Speakeasy @ Groceryshop

A unique, immersive executive dinner at Groceryshop that brings together grocery executives and thought leaders for networking and insights.

EVENT

UnConference @ Groceryshop

An exclusive tour and behind-the-scenes experience of Meow Wolf's Omega Mart - an interactive, mind-bending immersive art experience.

Q2 | PLAYBOOK

Unified Commerce for Grocery & Convenience Retail

This playbook offers a structured framework to help you define or refine your strategic business needs for your unified commerce platform.

Q2 | PLAYBOOK

Building Sustainable Food and Grocery Retailers

This playbook offers a structured perspective on how food and grocery retailers can embrace and implement a holistic sustainability strategy.

Q2 | PLAYBOOK

Building Sustainable Fashion and Apparel Retailers

This playbook offers a structured perspective on how fashion and apparel retailers can embrace and implement a holistic sustainability strategy.

EVENT

Incisiv B2B Tech Happy Hour - What Will H2 2022 Bring to the Industry?

In this B2B Tech happy hour, we will have lively discussions, a drink or two, with our industry friends & clients to discuss the key priorities for H2 2022.

Q1 | INDUSTRY INSIGHTS

State of the Industry: Future of Work

To meet the needs of the hybrid workplace, companies need to upgrade their infrastructure and leverage tools like AI/ML to provide more effective training.

Q2 | PLAYBOOK

Retail Returns Prevention

This playbook offers a structured framework to help you identify what should be key components of your returns prevention strategy.

Q1 | BUYERS' GUIDE

Unified Commerce for Stores

This buyers’ guide offers a structured perspective on what retailers and brands must prioritize when selecting their next point-of-sale platform.

ON DEMAND WEBINAR

The State of Digital Maturity of Loyalty Programs

In this webinar, we discussed the current state of loyalty maturity across industries and share recommendations on where brands need to focus.

Q1 | INDUSTRY BRIEF

Rethinking Retail: The Customer is the Only Channel

This industry brief presents a framework for retailers to accelerate their evolution from channel-centric to customer-centric strategy and operations.

Q1 | MARKET RESEARCH

2022 Connected Retail Experience Study: The Store's Digital Evolution

This study explores the importance and growth of digital technologies in the store environment and what requirements are necessary to ensure a seamless experience for the customer.

Q1 | MARKET SNAPSHOT

5 Imperatives for Selecting a Workforce Management Solution for Your Retail Store Employees

This report offers a quick but structured perspective on what you must prioritize when selecting a workforce management solution for your next-gen workforce.

How Digital Acceleration Has Impacted Store Operations an the Next-Gen Workforce

Q1 | MARKET SNAPSHOT

How Digital Acceleration Has Impacted Store Operations and the Next-Gen Workforce

To thrive in an increasingly dynamic environment, retailers must engage, empower and enable their next-generation workforce with best-in-class tools and training.

Q1 | MARKET SNAPSHOT

6 eCommerce Imperatives for the Modern Retailer

In this market snapshot, we discuss the six eCommerce imperatives that the modern retailer should consider to navigate the already complex retail commerce.

ON DEMAND WEBINAR

State of the Convenience Store Industry: Leveraging Self-Service to Tackle Convenience Stores’ New Reality

In this webinar, we discussed how convenience store operators can use self-checkout to address labor costs and availability.

ON DEMAND WEBINAR

2022 Connected Retail Research: How Stores are Managing the Explosion of In-Store Tech

In this conversational webinar, Price Chopper, Incisiv and Verizon will discuss the findings of the study and dig deep into areas of disconnect across the in-store experience.

Q4 | MARKET PERSPECTIVE

Becoming a Digital Distributor: A Playbook & Maturity Model

This eBook offers distributors a structured framework, clear definitions of key capabilities & a prescriptive guide on how to assess & improve digital maturity.

Q4 | INDUSTRY BRIEF

Store Operations Imperatives in Food & Grocery Retail

Grocery retailers must prioritize associate training and employee engagement to create a solid foundation for their next-generation store experience.

Q4 | MARKET SNAPSHOT

Transformation Imperatives for the Wholesale Distribution Industry

This market snapshot explores the five transformation imperatives for the wholesale distribution industry and its impact on distributors.

Q3 | INDUSTRY PERSPECTIVE

State of Digital Grocery: Growth at the Cost of Profitability

Grocery retailers need to improve their operational efficiencies by fundamentally re-imagining their processes and the underlying technologies supporting them.

Q3 | MARKET PERSPECTIVE

The Fast Track to Manufacturing Intelligence

Companies must assess their readiness and then leverage Manufacturing Intelligence to survive in the increasingly complex and competitive global environment.

Q3 | INDUSTRY PERSPECTIVE

Navigating Blind Spots: The State of Digital Marketing

Navigating the increasingly complex and rapidly changing business environment requires marketers to improve their customer insights maturity.

Q3 | INDUSTRY PERSPECTIVE

Failure to Scale: The State of Personalization in Retail and Travel

Personalizing the shopper journey is a strategic goal for most firms yet personalization maturity is low as firms struggle to scale their efforts.

September 22, '2021 | INFOGRAPHIC

Profitability in Grocery

This infographic offers a perspective on the performance of digital in grocery retailing and the technologies where grocers are investing.

Q3 | INDUSTRY PERSPECTIVE

State of the Hotel Industry: Employee Safety Devices

Hotel & lodging industries should build contactless experience with smart technologies that interconnect & use data to optimize employee & guest experience.

Q3 | MARKET SNAPSHOT

Leveraging Digital Product Design & Simulation In The Consumer Goods Industry

Consumer goods manufacturers should adopt the Product Design and Simulation software to reduce prototyping costs and speed up time to market.

Q3 | MARKET SNAPSHOT

Unique Consumer Experiences

Businesses are increasingly investing in user experience for cross-selling and upselling, improving customer retention and improving customer satisfaction.

Q3 | MARKET SNAPSHOT

Product Performance Intelligence

Analyzing data to understand product performance gives businesses a competitive advantage by enabling them to create differentiated products for their customers.

Q2 | MARKET SNAPSHOT

Digital Transformation & Security: Executive Learnings & Insights

Robust security is a foundation element that is an essential must to realize benefits from digital transformation programs.

Q2 | REPORT

2021 State of the Industry Report Retail Returns

This eBook presents key insights from Incisiv’s research on retail returns based on a survey of 100+ retailers and 2,500+ shoppers.

EVENT

Incisiv B2B Tech Virtual Happy Hour

In this B2B tech virtual happy hour we will discuss how the Delta Variant is affecting the planning for in-person events including the NRF Big Show in January 2022.

Q1 | PLAYBOOK

Retail Excellence Playbook

This report offers a strategic framework for retailers to identify and prioritize key transformation investments.

Rock and Roll Underground 2022 Countdown

EVENT

Rock & Roll Underground 2022

Annual get-together of the biggest and baddest rockers in retail for a night which is all about rock music and friendship.

ON DEMAND WEBINAR

State of the Industry: Omnichannel Fulfillment

In this webinar, leaders from Party City, Signet, IBM & Incisiv discussed the top omnichannel experience priorities for the 2021 holiday season.

IMMERSION WORKSHOP

Leveraging Self-Service Solutions to Meet Both Business and Customer Needs

In this Immersion Workshop retail leaders will discuss how to best leverage self-service solutions in new retail environment.

ON DEMAND WEBINAR

The Future of Self-Service in Post-COVID Retail

In this on-demand webinar, Incisiv and Toshiba explored how in-store self-service shopping and checkout is changing post-COVID as consumer expectations have shifted.

May 4, '2021 | INFOGRAPHIC

2021 Retail Excellence Playbook

This infographic offers a preview of a strategic framework for retailers to identify and prioritize key transformation investments.

Q2 | EBOOK

Retail Outlook - Evolution of Gift Cards: From Transactions to Engagement

Retailers should improve gift card capabilities to enable smarter sales by recommending or curating gift card options and relevant products.

Q2 | EBOOK

Fast Casual Restaurant Outlook: Evolution of Gift Cards: From Transactions to Engagement

Restaurant brands have to think beyond the transaction/purchase of gift cards and focus on eliminating friction across the entire journey.

ON-DEMAND WEBINAR

Digital Maturity Wars: QSR vs. Fast Casual

In this webinar, Incisiv analysts compare and contrast key digital capabilities between the leaders and laggards in the QSR and Fast Casual Segments.

Virtual Rock & Roll Underground June 2021

EVENT

Virtual Rock & Roll Underground 2021

Join Incisiv and a group of very talented industry veterans for the 3rd edition of Rock & Roll Underground to our now well known virtual environment!

Q1 | MARKET SNAPSHOT

Redefining the Guest Experience through Unified Commerce

Operators must offer a consistent ‘unified’ view of their offerings to their guests and must have the same view internally to ensure efficient operations.

DIGITAL ROUNDTABLE

Understanding Where Grocers Prioritize Investments to Satisfy the Shopper

In this exclusive Digital Roundtable, we will discuss the new personas that define the grocery shopper and the technology ramifications of the new shopper expectations.

Q1 | EBOOK

The Why, How & So-What of Inventory Visibility

This eBook presents key insights from Incisiv's survey of retail executives to understand supply chain priorities, strategies, challenges and performance benchmarks.

IMMERSION WORKSHOP

Undoing Retail’s Bad Habit: A Framework for Reducing Returns

In this roundtable leaders across strategy, operations & supply chain will discuss why returns reduction must be amongst their topmost priorities in 2021.

ON DEMAND WEBINAR

Digital Maturity Wars: QSR vs. Fast Casual

In this webinar, Incisiv analysts will compare and contrast key digital capabilities between the leaders and laggards in the QSR and Fast Casual Segments.

IMMERSION WORKSHOP

Empowering the Next-Gen Retail Workforce

In this session, we will share best practice approaches for the safe return of employees and discuss how we can measure and manage hybrid workforce productivity.

Q1 | RESEARCH REPORT

Digital in the Next Normal Restaurant Outlook: Scaling Digital Capabilities

Digital transformation is no longer a choice, brands and franchisees have to transform their business at a rapid pace to drive continuous improvement.

IMMERSION WORKSHOP

Understanding Shopper Preferences in a New World Order

In this Immersion Workshop, we will discuss new shopper imperatives retailers and brands need to rebuild customer experiences around.

ON DEMAND WEBINAR

Leveraging Systems to Expand in a Tough Environment: How Multi-Vertical Retailer Color Line Thrived in 2020

In this webinar we discussed the outline strategies for retailers to leverage technology to create a unified experience for their customers.

Q4 | BUYERS' GUIDE

Point-of-Sale Software for High-Touch Retailers

This Buyers' Guide provides a framework for high-touch retailers to plan and prioritize important capabilities for 2021 and beyond.

Evolution of the Grocery 2021: The New Role of Systems

ON DEMAND WEBINAR

Evolution of the Grocery Store 2021: The New Role of Systems

In this webinar we will discuss the technology ramifications of the pandemic on Grocery industry and lay out strategies to consider for 2021 and beyond.

Q4 | REPORT

Convenience Store Chains Digital Maturity Benchmark, 2020

This is an executive summary report based on Incisiv’s analysis of the digital presence of leading convenience store chains in North America.

December 3, '2020 | INFOGRAPHIC

Online Growth in the Restaurant Industry

This infographic explores the digital maturity of restaurant operators and ranks them based on the performance of their digital channels.

December 3, '2020 | INFOGRAPHIC

Online Growth in Convenience Store Business

This infographic explores the digital maturity of convenience store operators and ranks them based on the performance of their digital channels.

EVENT

Virtual Rock & Roll Underground 2021

Join Incisiv and a group of very talented industry veterans for the 2nd edition of Rock & Roll Underground to our now well known virtual environment!

Q4 | REPORT

Limited Service Restaurant Digital Maturity Benchmark, 2020

This is an executive summary report based on Incisiv’s analysis of the digital presence of leading Limited Service Restaurants in the US and Canada.

Q4 | MARKET SNAPSHOT

The Four Imperatives of the Redefined Restaurant Environment

To enable new safety requirements and new guest expectations for in-location dining, restaurateurs need to rethink their systems approach.

November 23, '2020 | INFOGRAPHIC

Online Growth in Apparel

This infographic explores the digital maturity of apparel retailers and ranks them based on the performance of their digital channels.

Q4 | MARKET SNAPSHOT

Retail Insight Series: Why Customer-Centric Merchandising and Marketing is the Foundation Of Growth.

In an increasingly unpredictable business landscape, Retailers need to improve their use of shopper insights to respond more rapidly to constant change.

Retail 2020: The Role of Stores in Apparel / Specialty

ON DEMAND WEBINAR

Retail 2021: The Role of Stores in Apparel / Specialty

In this webinar we will discuss the strategies for operating in a new environment where stores have taken on new roles and customers have new expectations.

Q4 | REPORT

Apparel Digital Maturity Benchmark, 2020

This is an executive summary report based on Incisiv’s analysis of the digital presence of leading apparel and footwear retailers in the US and Europe.

Q3 | EBOOK

The New Store Shopper in High-Touch Retail

Key insights from an in-store shopper survey covering US shoppers who plan to visit a high-touch retail store (non grocery) in the next 6 months.

ON DEMAND WEBINAR

The Digital State of the Restaurant Industry 2020: New Expectations, New Requirements

This webinar details key highlights from the 2020 Restaurant Digital Maturity report that reviewed the digital capabilities of over 50 restaurant banners.

DIGITAL ROUNDTABLE

Preparing for the ‘New Normal’ Customer Behavior in a Post COVID World

Incisiv is bringing together digital leaders to discuss the customer behavior in the new normal and the changes in the customer behavior in long term.

October 20, '2020 | INFOGRAPHIC

Growth of Online Grocery

This infographic explores the digital maturity of grocery retailers and ranks the top grocers based on the performance of their digital channel.

Q4 | REPORT

Grocery Digital Maturity Benchmark, 2020

This is an executive summary report based on Incisiv’s analysis of the digital presence of leading grocery retailers and food banners.

Q4 | EBOOK

Leveraging Technology-Based Safety Initiatives to Thrive in the Next Normal

Building contactless operations requires a fundamental re-imagining of the physical store, all operational processes and the underlying technology.

ON DEMAND WEBINAR

Building Agility & Resiliency into a Redefined Restaurant Environment

In this webinar we outlined strategies for operators to build agility and resiliency into a redefined restaurant environment by leveraging technology.

INTERACTIVE REPORT

The 4 Pillars of Resilient Supply Chains.

The pandemic has stress-tested the global supply chain. To ensure sustained growth, leaders must focus on building a resilient supply chain.

Q3 | EBOOK

eGrocery’s New Reality
The Redefinition of the Shopper Journey

This study investigates online grocery shopper behavior and changes in shopping preferences in 2020 and beyond, and provides recommendations for grocery retailers.

ON DEMAND WEBINAR

Re-Imagining the Point-of-Experience in High-Touch Retail

This webinar presents key takeaways from a survey of 150 US high-touch retailers on their go-forward in-store experience priorities.

ON DEMAND WEBINAR

The 2020 Apparel Digital Maturity Benchmark

In this on-demand webinar, we provide insights into shopper expectations from a Q3 shopper study & provide recommendations for less digitally mature retailers.

September 22, '2020 | INFOGRAPHIC

Why Insights Underpin the Future Supply Chain

Supply chain resilience is critical for ensuring frictionless customer experiences in the current landscape of uncertainty.

September 22, '2020 | BLOG

Why Insights Underpin the Future Supply Chain

This blog highlights the importance of analytics and cloud for retail executives who overwhelmingly want to improve the agility of their supply chain.

Q3 | EBOOK

Reopening the Doors of Retail and Restaurant

This eBook discusses the new technology priorities, marketing & promotional strategies, and operational excellence needed as retail and restaurants reopen.

ON DEMAND WEBINAR

Re-Opening Retail: Operational Playbook for a Pandemic Era

In this interactive webinar, we discuss the real challenges and opportunities of operating brick and mortar stores during an ongoing pandemic.

ON DEMAND WEBINAR

The New Store Experience Imperatives in High-Touch Retail

In this interactive webinar featuring leaders from Macy's, Lamps Plus & Manhattan, we discuss exclusive insights from a survey of 2,500 US shoppers.

August 31, '2020 | BLOG

The 4 Pillars of Resilient Supply Chains

This blog presents key insights from conversations with leading retail supply chain executives on how global supply chains have reacted to the pandemic.

August 31, '2020 | BLOG

The Micro-fulfillment Imperative.

Digital grocery sales will continue to be a part of the ‘new’ consumer behavior. For growth, grocers need to solve their digital unprofitability problem.

Q3 | EBOOK

The Retail Customer: New Behaviors, New Expectations

As the customer adapts to new rules around shopping, the definition of ‘experience’ has changed and retailers must also adapt and change.

DIGITAL ROUNDTABLE

Beyond The Immediate: How Can Grocers Sustain Growth and Improve Profitability With Online Business

In this roundtable we will discuss the strategic, business process and technology ramifications of the growth grocers have experienced during the pandemic.

Q3 | EBOOK

The 4 Pillars of Resilient Supply Chains.

Retailers' challenges have amplified due to the pandemic. This eBook discusses the key pillars to drive your supply chain strategy in a COVID-19 world.

August 10, '2020 | INFOGRAPHIC

The 4 Pillars of Resilient Supply Chains

Organizations are facing supply chain disruptions due to the pandemic. Here are the four pillars to ensure supply chain resilience in a COVID-19 world.

DIGITAL ROUNDTABLE

(Re)Building Customer Experiences for the Next-Normal

In this exclusive Digital Roundtable, we will discuss the strategic, business process and technology ramifications of three key factors driving the customer experience of tomorrow.

ON DEMAND WEBINAR

Omnichannel Leaders’ Circle: Innovating and Scaling New Customer Experiences for the Next-Normal

This webinar offers valuable insights to senior retail leaders as they re-imagine their customer experience & fulfillment strategies for the "new normal".

Q3 | EBOOK

The Store Associate: New Roles, New Responsibilities

Retailers must change their approach to associate management in the current environment in order to ensure customer needs are being met.

ON DEMAND WEBINAR

Adapting To The “New Normal” Consumer Behavior

In this webinar, we discussed how consumer behavior has changed as a result of the pandemic and where should retailers and brands invest today.

ON DEMAND WEBINAR

Strategies for Reconnecting with Customers and Associates As the Economy Reopens.

In this webinar, we discussed how retailers' and associates' roles have changed, and how technology will enable new strategies when the economy reopens.

ON DEMAND WEBINAR

Resilient Supply Chains for the Post-COVID World: Agile. Local. Sustainable

In this webinar, we discussed the attributes of a resilience supply chain & the areas retailers need to focus their attention in the post-COVID world.

Q2 | EBOOK

The State of Application Development Platforms for Delivering Industry Solutions.

The increasing sophistication & complexity of application development means ISVs and SIs need to expand their development options to get to market faster.

July 15, '2020 | BLOG

Marketing & Promotional Strategies to Win the Trust of Customers

In this blog, learn from leaders at Sur La Table and Chief Outsiders the importance of the right message and promotion in an era of uncertainty and fear.

July 15, '2020 | BLOG

Operational Excellence – Doing More With Less During the Road to Recovery

In this blog, learn from leaders at Australian retailer, MyChemist and Fortium Partners what operational priorities are necessary in the new normal.

July 15, '2020 | BLOG

Store & Restaurant Associates Redefined – Preparing for New Roles & New Priorities

In this blog, learn from leaders at Axsium and RSPA the steps required to retrain, rehire and retain the best associates.

July 15, '2020 | BLOG

The New Priorities for Technology – The Hands-off Imperative

In this blog, learn from leaders at HP and Intel the roles contactless and IoT technologies will take on as stores adapt.

July 15, '2020 | BLOG

Cleanliness & Safety – Strategies for Providing a Safe Environment in Your Stores & Restaurants

In this blog, learn from leaders at Saladworks and HP what protocols will ensure a safe operating environment for both customers and employees.

July 13, '2020 | BLOG

New Customer Imperatives in a Pandemic Era

This blog discusses how the new reality has changed customer behavior forever and how critical it is for industry to work together to meet the new needs.

July 13, '2020 | BLOG

New Associate Imperatives in a Pandemic Era

This blog discusses how the role of the associate has been redefined and what retailers and restaurants need to do to ensure the safety of their teams.

June 23, '2020 | BLOG

The Evolution of Application Development Platforms

In a software development environment where agility and speed are table stakes, the onset of application development platforms from enterprise solution providers can offer a dynamic channel to grow the business.

June 23, '2020 | BLOG

Perceptions Hampering Adoption of Application Development Platforms

Our research shows that while application development platforms from enterprise solution providers are growing in prominence, there are many perceptions about their value that need to be overcome.

June 23, '2020 | BLOG

Realizing the Benefits of Application Development Platforms in the ISV and SI Ecosystem

In this blog, we’ll detail how ISVs and SIs can benefit from developing applications on a platform from an enterprise solutions provider.

INTERACTIVE REPORT

Digital Maturity Benchmark Report: State of Digital Grocery 2019

This interactive eBook explores the correlation between digital maturity & financial performance and profiles the top 80 grocery chains in the US & Europe.

Q1 | EBOOK

Artificial Intelligence in Retail: An Executive Perspective

The retail C-suite is excited about the possibilities AI offers across the retail value chain. However, it is essential to prioritize use-cases that matter most to their business.

Q2 | MARKET SNAPSHOT

5 Steps Towards Intelligent, Self-Correcting Supply Chains

An agile, adaptive, autonomous supply chain that can detect and react to disruptions in real-time, is the Holy Grail for supply chain professionals.

Q2 | MARKET SNAPSHOT

The 4 Tenets of Partner Enablement for a Digital Supply Chain.

With business-as-usual no longer an option, today is an opportunity for enterprises to lay a strong foundation for the digital supply chain of tomorrow.

Q2 | MARKET SNAPSHOT

5 Key Fulfillment Capabilities in the New Normal.

Retailers must re-architect their omnichannel fulfillment processes and systems to deliver amazing customer experiences profitably in the new normal.

Q2 | MARKET SNAPSHOT

5 Reasons Why Inventory Visibility Matters Now More Than Ever.

Industry experts and practitioners share their perspective on the highest-value opportunities for retailers and brands from improving inventory visibility.

April 21, '2020 | BLOG

B2B Tech Virtual Happy Hours Redux - The Positive Outcomes From the New Normal

From the worst situations come creativity and innovation. B2B tech companies are stepping up in preparation to thrive in the new normal.

April 20, '2020 | BLOG

Impact of COVID-19 on the Retail and Restaurant Industries

Incisiv's research quantifies the impact of COVID-19 and presents key considerations for retail and restaurant businesses in the next 1-12 month period.

April 06, '2020 | BLOG

What You Can Learn With a Drink in Your Hand: Musings From B2B Tech Virtual Happy Hours.

Incisiv hosted two Virtual Happy Hours with 18+ technology executives last week to discuss how they are adapting their marketing and sales strategies during a time no one wants to be sold or marketed to.

Q4 | BENCHMARK RESEARCH REPORT

Digital Maturity Benchmark Report State of Digital Grocery 2019

Incisiv's 1st annual Grocery Digital Benchmark Report explores the correlation between digital maturity and financial performance. It also helps grocers identify key digital capabilities that help them succeed.

February 10, '2020 | INFOGRAPHIC

Your Point-of-Sale Could Be Your Point-of-Fail

Why retailers and restaurants must pay close attention to their store systems’ security.

January 29, '2020 | INFOGRAPHIC

Artificial Intelligence is a Key Enabler of Retail's Digital Transformation

As data, insight and automation emerge as the key enablers of retail’s digital transformation, the retail C-suite is increasing investments 5X in artificial intelligence.

Q4 | EBOOK

Why Inventory Visibility is Central to the Future of Store Experience

Retailers’ success rests squarely on a foundational capability that powers all their current and future priorities: the velocity, veracity and viability of their inventory data.

January 11, '2020 | BLOG

Attention-Seeking Insights Firm Makes Hasty Hiring Decision in a Desperate Newsjacking Attempt.

Bill Little joins Incisiv as [placeholder title] to drive…..oh screw this…. #NRF2020 #NRFBIGShow2020 #Megexit

Q3 | MARKET RESEARCH

Online Ordering in Grocery
State of the Industry Benchmark

This is an executive summary report based on Incisiv’s State of the Industry Benchmark study focused on online ordering in grocery, commissioned by AT&T.

October 31, '2019 | VIDEO WEBINAR

The 5 New Store Formats Reshaping Retail

In this on-demand webinar we explore 5 emerging retail store formats, showcase some inspiring retailer case-studies and discuss the impact on the future of the retail point-of-sale.

November 18, '2019 | VIDEO

How Business and Technology Teams are Collaborating to Transform Incrementally

There is a divide between technology and line of business (LOB) teams due to competing priorities. But the traditionally defined lines between technology and Line of Business (LOB) leaders have blurred.

Top Challenges to Overcome for B2B Success

November 18, '2019 | INFOGRAPHIC

Top Challenges to Overcome for B2B Commerce Success

B2B Commerce sales is predicted to cross over $6.6 trillion by 2020. All leaders must learn to tackle these 3 challenges that can get in the way of their success.

Q3 | POINT OF VIEW

Four Key B2C Commerce Imperatives

And, Why Enterprises Must Prioritize API-First Agility Over Headless Hyperbole.

The 5 store formats reshaping apparel and specialty retail

Q4, '2019 | EBOOK

The 5 store formats reshaping apparel and speciality retail

And what that means for the point-of-sale.

November 06, '2019 | BLOG

Six Strategies for B2B Commerce Success in the Age of Amazon.

As B2B buyers’ expectations and behaviors change, enterprises have a tremendous opportunity to supercharge their commerce experience with convenience, innovation, and personalization.

October 09, '2019 | BLOG

Middling Insights Firm Offers Beleaguered Real Estate Company a Lifeline.

Incisiv will host its underwhelming annual event “9th and Digital” at a WeWork event space in Flatiron, NYC.

October 03, '2019 | INFOGRAPHIC

The Four Key Imperatives for B2C Commerce Success.

B2C eCommerce success hinges on adapting to rapidly changing consumer expectations and executing delightful experiences profitably.

September 24, '2019 | VIDEO

Navigating Digital Experience Transformation Complexity in B2B, B2C and B2E Use-Cases

To support experiences across multiple stakeholders, organizations must continually evolve based on customer expectations benchmarked against the best digital experiences.

Q1 | SURVEY INSIGHTS

2019 Retail CXO Viewpoint

Executive summary highlights from a global survey of 200+ CXOs on key digital transformation imperatives.

September 06, '2019 | BLOG

Navigating FSTEC 2019: Exhibitor Guide by Solution Category

We did the grunt work so you don’t have to. A curated selection of FSTEC 2019 exhibitors organized by solution category.

The Skintelligent Age 5 DNVDs Adding Brasins to Beauty One Category at a Time

August 28, '2019 | BLOG

The ‘Skintelligent’ Age: 5 DNVBs Adding Brains to Beauty One Category at a Time

How DNVBs are using technology to serve customized products and services in the overcrowded beauty industry, and what established retailers are doing to stay relevant.

Q2 | BUYERS' GUIDE

The Next-Gen Point of Sale Buyers' Guide

This Buyers’ Guide will help retailers & brands translate their most critical business needs into prioritized criteria for point of sale software selection.

August 13, '2019 | BLOG

The Future of Voice in Commerce & Beyond.

Voice Technology and Voice-Enabled Commerce is changing the way retailers go about their business and changing the way consumers shop.

July 18, '2019 | BLOG

The X’s and O’s of SAP’s GTM Strategy

At this week’s SAP Analyst Base Camp, SAP profiled a continuing evolution of their journey to enable their customers to keep up with a dramatically new digital business environment.

July 18, '2019 | BLOG

DNVB Endgame: 5 Unicorns and Their Quest for Growth

As many new brands scale operations to try to justify their $1 billion+ valuations, we look to decipher the sustainable path to growth.

July 03, '2019 | BLOG

Brave New World: 5 DNVBs Navigating Clicks-to-Bricks Successfully

They came, they conquered, but now what? As DNVBs experiment and scale their brick and mortar strategy, they must overcome operational hurdles while remaining true to brand.

July 03, '2019 | BLOG

Lessons from Walmart: Smart Strategies for Retailers of All Sizes

Just because no one has the resources that Walmart has - it doesn’t mean retailers can’t take some of their growth strategies and scale them to their business.

June 19, '2019 | BLOG

Consumer Consciousness FTW: 5 DNVBs That Make Sustainability Sexy

Digital native vertical brands (DNVBs) are especially well positioned to serve this growing consumer desire through clearer founding values, ethical sourcing, smarter marketing, and digital-first agility.

June 05, '2019 | BLOG

You Can’t Touch This: 3 Surprising Direct-to-Consumer Categories.

The brave brands that are going where few dare.

May 29, '2019 | BLOG

Manhattan has the Momentum

At last week's Manhattan Momentum user conference, the company showed it has a clear vision to help its customers realize their supply chain and omnichannel strategies.

May 23, '2019 | BLOG

Thinking Small Inside the Big Subscription Box World

Subscription-based Digitally Native Vertical Brands (DNVBs) are leveraging unique product, marketing and fulfillment strategies that is causing real disruption across all retail segments.

May 14, '2019 | ANIMATED INFOGRAPHIC

State of the Industry (2019): Digital Supply Chain Performance

This animated infographic shows key highlights from the study uncovering goals, challenges and priorities of supply chain decision makers in the Retail, Manufacturing and 3PL industries.

Q1 | POINT OF VIEW

Myth Busting Retail Associate Mobile Enablement

Smart use of mobile technologies can help retailers make store managers and associates more efficient, effective and productive in performing both customer-facing and operational tasks.

February 25, '2019 | INFOGRAPHIC

Myth Busting Retail Associate Mobile Enablement

With the growing influence of mobile technologies on the retail shopper journey and new operational complexities of the digital store, retailers are re-evaluating their misbeliefs about investment in associate mobile technology.

February 22, '2019 | BLOG

Myth Busting Associate Mobile Enablement

Smart use of mobile technologies can help retailers make store managers and associates more efficient, effective and productive in performing both customer-facing and operational tasks.

The No BS Retail Outlook 2019, Video Webinar

ON-DEMAND VIDEO WEBINAR

The No BS Retail Outlook 2019: A Pragmatic Take On What Will Matter Most, And What You Should Do About It.

A pragmatic take on what will matter most in Retail 2019 and what executives managing digital transformation for their organizations should do about it.

February 18, '2019 | INTERACTIVE EBOOK

The No BS Retail Outlook

The definitive reference guide for the retail transformation pragmatist.

February 05, '2019 | INFOGRAPHIC

The Intelligent Enterprise: Key Challenges Preventing Retailers from Realizing the Vision

As the retail landscape broadens and shoppers demand exceptional experiences, retailers must transform rapidly and execute flawlessly or risk becoming irrelevant.

Q1 | EBOOK

The No BS Retail Outlook
The definitive reference guide for the retail transformation pragmatist.

An annual reference guide for the retail transformation pragmatist. The guide is based on insights from 6500 US shoppers, 1000+ senior business & technology decision makers and 300+ innovative retail enterprises.

Q1 | EBOOK

Why and How Retailers Must Become an Intelligent Enterprise

As the retail landscape broadens and shoppers demand exceptional experiences, retailers must transform rapidly and execute flawlessly or risk becoming irrelevant.

Q4 | EBOOK

5 Requirements for Successful In-Store Digital Experiences.

For many retailers, the future hinges on successfully transforming stores through digital experiences. Increased technology investment alone, however, will not guarantee success.

Q3 | EBOOK

The Definitive Digital Twin Primer: Delivering on the Next Generation of Product Lifecycle Management

Findings and analysis from the survey of small to mid-market (SMB) Industrial Machinery & Heavy Equipment (IMHE) executives who are involved in the product lifecycle management in organizations in the US, UK and Germany.

January 18, '2019 | BLOG

Aligning the 2019 Store Technology Investments with Digital Customer Expectations

The retail industry is poised to make the greatest increase for in-store investments since 2007. Even with these planned increases, most retailers still lag shopper expectations.

November 29, '2018 | INFOGRAPHIC

In-Store Digital Experiences: Easier Said Than Done

As retailers invest in-store digital experiences, they must avoid costly failure by focusing on 5 key imperatives.

November 29, '2018 | BLOG

The 5 Requirements for Successful In-Store Digital Experiences

Your consumers crave the richness of digital in-store. You throw the technology kitchen sink at the store. What could go wrong? Everything.

November 13, '2018 | INFOGRAPHIC

Digital Twin - Delivering on the Next Generation of Product Lifecycle Management

New product development is critical in today's environment, yet failure rates remain way too high. Digital Twin technology holds promise to lower costs, boost profitability and enhance product success rates.

November 05, '2018 | BLOG

Now Emerging; The Digital Twin in Retail and Consumer Products

The stakes have never been higher for retail and consumer products companies to improve their success rates with new product development.

November 05, '2018 | BLOG

Leveraging the Digital Twin to Win in Industrial Manufacturing

The stakes have never been higher for industrial manufacturers to improve their product lifecycle management processes.

Q3 | EBOOK

The Definitive Digital Twin Primer: Delivering on the Next Generation of Product Lifecycle Management

Findings and analysis from the survey of small to mid-market (SMB) Consumer Products and Retail executives who are involved in the product lifecycle management in organizations in the US, UK and Germany.

Q3 | EBOOK

Five Priorities Driving the Renaissance of the Store in 2019

Finding and analysis from a survey of retail executives managing in-store technology and operational strategies in the USA.

Q3 | EBOOK

How Modern Age Consumerism Drives Pricing Complexity

Key shopper expectations are driving the need for retailers to re-assess their pricing (and re-pricing) capabilities.

September 17, '2018 | INFOGRAPHIC

How Modern Age Consumerism Drives Pricing Complexity

A look at how retail innovators are addressing the 5 key expectations of a modern shopper, and what this means for retailers in terms of their pricing and promotion capability.

Order Management True Value Winning Where The Customer Is

Q3 | EBOOK

Order Management's True Value: Winning Where the Customer is

Retailers are scrambling to adapt to expectations of today’s customers and must be enabled by modern order management systems.

August 13, '2018 | BLOG

Winning the War at the Store: Leveraging Data to Win with Customers

Learn from Albertsons, IBM, and Cherry Advisory as they detail what it takes to win the war in today’s stores.

August 01, '2018 | INFOGRAPHIC

Consumer Trends Driving the Digital Store

New shopper imperatives are dictating how retailers should engage with their customers.

July 31, '2018 | BLOG

Uncovering the Store’s Digital Footprint

Digital technologies can drive big benefits for retailers as long as they understand which initiatives their customers value.

July 25, '2018 | BLOG

Enabling the Digital Dining Experience

A fireside chat with leaders from Boston Retail Partners and Windstream as they share how guest expectations are pulling the restaurant industry to invest in improving the dining experience.

July 24, '2018 | BLOG

Why Retailers Must Strengthen Their Digital Core

And other thoughts from SAP’s Industry Analyst Base Camp.

Q2, '2018 | EBOOK

Retail's Digital Crossroads: The Race to Meet Shopper Expectations

Digital technologies are requiring retailers to reinvent their store strategies as consumers demand convenience, flexibility, and speed.

July 16, '2018 | INFOGRAPHIC

Digital Dining: The Race to Meet Guest Expectations

The next generation of diners are forcing operators to rethink their digital strategies.

Q2, '2018 | EBOOK

Restaurant Digital Crossroads: The Race to Meet Guest Expectations

Digital technologies are reshaping and disrupting every phase of the dining journey.

June 26, '2018 | BLOG

Chasing the Digital Guest – Restaurants' Race to Keep Up

Digital is greatly impacting guest behavior and operators are scrambling to close the execution gap between guest expectations and technology capability.

Q2, '2018 | EBOOK

Is Your Frontline Prepared for the Changing Role of the Store?

Leading retail innovators are reimagining their brick-and-mortar stores in the age of digital-first customer experience. As other retailers follow suit, they should emulate leaders in more than just intent.

May 03, '2018 | BLOG

Holy Alibaba, WalMart for the Win, and Other Musings from the Global Retailing Conference.

The retail industry proves it’s up for the challenge of the retail revolution as it addresses the next generation of retail leadership.

Q2, '2018 | EBOOK

Optimizing Store Operations in the Age of Digital Transformation

As retailers evolve stores from being destinations of commerce to becoming exciting hubs of customer experience, store teams need to contend with greater operational complexity.

Q1, '2018 | EBOOK

The Future of Stores: How, Not How Many.

Retail innovators are redefining the role of brick and mortar stores in the context of their overall business model and customer experience. Four retail upstarts offer valuable lessons to larger retailers weighed down by legacy.

April 04, '2018 | BLOG

Are Retailers Truly Committed to Delivering a Best-in-Class Customer Experience?

Customer experience is intricately linked to, reliant on and powered by retailers’ frontline associates. Why, then, do retailers struggle to empower them with the right tools, training and incentives?

March 26, '2018 | BLOG

Supercharging Restaurant Performance Through Analytics: The Time to Build a Better Mousetrap is Now, or Never.

As small and mid-size restaurants face new competitors, strive harder to please customers, and strengthen digital operations, they must utilize focused insights to improve business performance.

March 23, '2018 | INFOGRAPHIC

What do Frontline Employee Experience Leaders do Differently?

Based on a study of how 120 global retailers enable their frontline workforce, Incisiv estimates retailers can achieve a 10% gain in sales and profit by becoming Leaders in employee experience.

March 21, '2018 | ANIMATED INFOGRAPHIC

The Real Cost of Not Enabling Your Frontline Workforce

This video highlights the real cost retailers pay by not enabling their frontline workforce with modern tools and training.

March 08, '2018 | BLOG

Is the Marketplace Model Set to (Again) Disrupt the Future of Brick & Mortar Retail?

As retailers struggle with excess capacity, too much product, and a need to enhance the customer experience, it’s time to experiment with new (and old) ways of doing things. The marketplace model just may be that way.

March 07, '2018 | BLOG

What’s Holding Retailers Back from Investing in Their Frontline Workforce?

Retailers clearly associate an excellent employee experience with the ability to deliver a great customer experience. Why, then, do only 1 in 10 adequately enable their frontline workforce with tools and training?

Q1, '2018 | EBOOK

What Digital Forgot: The Retail Frontline

The average retailer is shy about investing in technology and training for its frontline workforce.

February 15, '2018 | BLOG

The Evolution of the Technology Life Cycle

A fireside chat with three solution provider executives on how they partner with their clients to remove friction in the technology life cycle for a mutually beneficial outcome.

February 09, '2018 | INFOGRAPHIC

The Real Cost of Not Enabling Your Frontline Workforce

A retailer with $1B in annual revenue loses $110M annually by not enabling its frontline workforce with modern technology and training.

February 08, '2018 | BLOG

The Future of Stores: How, Not How Many

Retail innovators are redefining the role of brick and mortar stores in the context of their overall business model and customer experience. Here’s a look at 4 retail upstarts, and the lessons they offer larger retailers weighed down by legacy.

January 30, '2018 | BLOG

The Business Case for Retailers to Better Enable Their Frontline Workforce

Beyond the obvious implications on customer experience; the cost, productivity and conversion improvements that an enabled frontline offers should be hard for retailers to ignore.

Q4, '2017 | EBOOK

Profitable Omnichannel Order Fulfillment Remains Retail's Elusive Holy Grail.

Findings & analysis from a global survey of leading food and non-food retailers

January 30, '2018 | INFOGRAPHIC

Omnichannel Order Fulfillment is not Profitable for a Majority of Retailers

An executive summary of key findings from a global executive survey by Incisiv, in partnership with Digital Foodie & Salmon

January 05, '2018 | BLOG

Emerging Technologies In Retail: An Execution Primer

Incisiv's Gaurav Pant sat down for an informal chat with Avanade's Melissa Sherrard and Aaron Reich to get perspective on Incisiv's global survey on emerging technology in Retail.

January 02, '2018 | INFOGRAPHIC

Incisiv's Year in Review

As the curtain falls on 2017, we look back at the year that was.

December 12, '2017 | BLOG

The Top 6 Not-To-Be-Missed Events at the National Retail Federation’s 2018 BIG Show in NYC

In a move that surprised exactly no-one, Industry insights firm Incisiv announced today an un-ashamedly biased list of top networking and learning opportunities at the NRF BIG Show.

December 05, '2017 | BLOG

Wake Up & Smell the Coffee: Notes from a Visit to the Starbucks Reserve Roastery & Tasting Room in Seattle

Incisiv’s resident road warriors arrived at Starbucks’ Reserve Roastery & Tasting Room in Seattle for a quick visit. I sat down with them soon after for an informal chat about their experience.

November 13, '2017 | BLOG

The Role of The Store Associate in a Tech-Enabled, Self-Service World

Stores still matter. Does the store associate still matter? A look at how technology and the store associate factor into today’s store environment.

November 08, '2017 | BLOG

3 Lessons Brick & Mortar Retailers Can (Still) Learn from Apple

Notes from my visit to Apple’s latest “town square” in Chicago, and from experiencing the launch of the world’s most anticipated “mass-luxury” product.

November 06, '2017 | BLOG

The 4 Industries That Felt Amazon’s Wrath in 2017

Amazon is often referred to as a disruptive force in retail. Yet, 2017 saw its greatest push towards multi-industry dominance. Here are the 4 industries Amazon has disrupted this year alone.

October 23, '2017 | BLOG

Putting People First, Applying Design Thinking to Retail Transformation, and an SAP Leonardo Taboo Card: Retail Executive Forum Recap

People are the core of digital transformation. “Digital” is more than selling stuff on the web. The core of retail needs a gut rehab. This, and more in my recap of SAP’s 2017 Retail Executive Forum in NYC.

October 07, '2017 | BLOG