This report examines how retailers are tackling disconnected data, manual workflows, and margin leakage through unified merchandising operations.
This study examines how 124 retail executives are navigating AI adoption, associate mobility, personalization, and network readiness in 2026.
This report examines why AI underperforms without unified commerce infrastructure and what retailers need to close the gap.
Explore the five AI investments shaping retail in 2026 and how they drive smarter personalization, optimized inventory, automated content, intelligent stores, and protected margins
This report explores why AI-driven retail personalization is losing customer trust and what technology leaders must build next.
This report explores how AI-powered perpetual visibility solves retail inventory inaccuracy across fulfillment, operations, and margins.
This report explores a new real-time operating model that helps retailers improve inventory intelligence, keep customer promises, and respond faster to constant volatility.
Only 17% of retailers achieve 'Leading' unified commerce maturity. AI isn't just closing the gap—it's redefining what's possible when systems think, not just connect.
Beyond press releases and webinars: discover why successful partnerships require defined plays, cross-org enablement, and clear ownership before launching market activations.
28% of retailers cancel orders despite having inventory in their network. The problem isn't stock availability—it's data synchronization. Learn why.
Partner ecosystems are everywhere, but execution remains broken. Learn how leading companies design for operational reality to deliver seamless customer value at every touchpoint.
Explore how AI shopping assistants are transforming retail in 2026, the trust barriers holding back adoption, and what retailers need to build scalable, valuable AI experiences.
Discover how AI is transforming the endless aisle from inventory extension to predictive commerce, creating seamless customer journeys that anticipate needs before they're expressed.
Discover why unified data infrastructure is critical for real-time decision-making in volatile markets—and how leading enterprises are eliminating the latency between insight and action.
From unified retail and AI reality checks to why community still wins, here’s an honest, on-the-ground take from NRF Big Show 2026.
This industry brief explores how specialty retailers can build adaptive stores that balance customer experience with operational efficiency amid constant change.
The playbook outlines how specialty retailers can build adaptive store operations that balance customer experience with efficiency, flexibility, and margin protection.
The playbook reveals how conversational commerce increases conversion by removing translation burden and capturing unexpressed demand through natural language.
Why cloud adoption alone isn’t delivering retail advantage. Learn how ecosystem partnerships and a crawl–walk–run roadmap turn cloud capacity into real business outcomes.
Discover how AI-powered systems are solving retail's frontline crisis. Modern inventory tech drives 5% growth while reducing associate turnover.
Discover how enterprise mobile solutions are transforming retail operations, from store associate productivity to supply chain visibility, and why mobility is the foundation of modern operational excellence.
Explore why smart retailers are shifting store intelligence to the edge to reduce latency, improve resilience, and turn real-time store data into faster, better decisions.
The playbook reveals how supply chains can move from fragmented integration to unified platforms that enable real-time coordination and AI-driven execution.
The playbook reveals how private cellular networks enable warehouse automation through reliable connectivity that eliminates dead zones and workflow disruptions.
The market snapshot explores how automakers are redefining mobility through digital-first experiences, flexible ownership, and sustainable ecosystems.
The market snapshot reveals how financial institutions can combat evolving fraud through AI-driven intelligence, contextual risk management, and adaptive defenses.
Discover how the last mile has become the first impression, and why logistics leaders must lead on data, design, and direct-to-consumer delight.
This infographic reveals how leading grocers are reinventing stores as connected ecosystems through unified commerce, intelligent technology, and empowered teams.
Hospitality’s future belongs to brands that build trust, empathy, and connection—redefining growth through emotional experience.
The study reveals how distribution leaders can bridge technology gaps with resilient networks, automation strategies, and AI execution frameworks.
Explore how banks can simplify onboarding, payments, and credit to deliver seamless, real-time experiences that drive trust and growth.
AI is both a shield and a threat—rewriting how banks detect, predict, and protect against financial crime.
The Market snapshot reveals how pharma companies can build resilient, AI-powered supply chains with predictive intelligence and compliance.
As EVs, software, and D2C reshape the road ahead, automakers must evolve beyond machines and build connected, customer-first experiences.
Retail’s future will be defined by precision. Orchestrated, real-time execution is the new gold standard heading into NRF 2026.
Shelf appeal isn’t enough. Discover how digital discovery, zero-party data, and creator commerce are redefining the next generation of CPG success.
Generative AI is replacing Google as the primary discovery engine. Learn how consumer brands must adapt their marketing strategies for the AI age.
Discover how Financial Services firms can scale personalization by modernizing data foundations, aligning leadership, and adopting enterprise-wide frameworks that turn trust and agility into competitive advantage.
Explore how travel and hospitality brands can balance rising acquisition costs with loyalty-led growth through identity resolution, AI-driven service recovery, and connected customer strategies.
New market snapshot reveals how wellness brands can thrive amid shifting consumer expectations. Insights on personalization, inclusivity, and AI-driven growth.
This retail benchmark delivers a maturity reality check, identifies capability gaps, and maps a ROI roadmap to show where retailers can create maximum impact.
Discover how leading grocers master self-service checkout to gain competitive advantage and transform their retail operations.
Discover how firms can adopt digital-first operating models to boost agility, efficiency, and personalization through lean operations, GenAI innovation, and connected organizational frameworks.
Discover how to transform grocery self-service from cost center to competitive advantage through data-driven insights from nine North American retailers.
Discover how the right commerce technology can transform your business from a rigid system to a flexible growth engine, balancing pre-built capabilities with strategic customization.
MedTech’s future hinges on precise, intelligent, and connected supply chains. Discover how to evolve beyond resilience toward agility, compliance, and control.
From notox to biohacking, discover how personalization, purpose, and performance are reshaping the future of beauty and wellness, and what brands must do to stay relevant.
Discover why personalization is now essential for financial services survival and how leading institutions are using AI to transform customer experience.
Discover how CPG, lifestyle, and e-commerce brands can unlock the secrets to winning today’s shoppers and rethink their pricing strategies.
Rewire pharma supply chains for agility, compliance, and efficiency with AI-driven synchronization. Discover the new model for resilience and control.
A guide for transforming pilot programs into enterprise success. Unlock practical strategies for scaling retail AI across customer experience, operations, and supply chain.
Discover how retailers can scale AI from pilots to enterprise-wide transformation. Learn the three pillars of success and unlock competitive edge in the AI-driven retail landscape.
Explore how a sustainable commerce cloud helps retailers cut emissions and unlock efficiency, with Incisiv’s data showing why cloud is retail’s true sustainability engine ahead of NRF 2026.
Discover how AI-powered intent, correction, and fallback systems can rescue search abandonment and drive retail search ROI in time for NRF 2026.
Discover how retailers can move beyond AI experiments with a playbook built on governance, clear priorities, and scalability to unlock lasting growth.
Traditional 5G business cases guarantee mediocrity by measuring wrong outcomes. Learn the competitive transformation framework that actually works.
Explore how retail’s true AI advantage lies in inference and innovation. Learn how digital twins, intelligent pipelines, and scalable infrastructure can unlock retail’s next wave of value.
From pilot success to enterprise failure: why IoT scaling requires operational transformation, not just smarter devices. Master the mindset shift.
Most B2B commerce platforms are still digital catalogs in disguise. Discover why connected ecosystems are the key to driving 20%+ conversion rates.
Discover how AI and unified commerce work together to create intelligent retail systems that boost conversions, cut costs, and predict customer needs.
AI transforms supply chain resilience, reducing disruption costs and enabling real-time adaptation. Learn why AI is now mission-critical.
Discover how leading retailers are breaking silos with AI ecosystems that span search to fulfillment, improving customer experience and reducing operational costs.
Discover how cloud-driven AI is redefining retail. Learn why elastic infrastructure is the key to scaling intelligence across customers, operations, and growth.
Explore how 5G enables retail transformation beyond connectivity—driving unified commerce, real-time visibility, and customer engagement.
Discover how AI and unified commerce work together to create intelligent retail systems that boost conversions, cut costs, and predict customer needs.
Learn how B2B tech firms can overcome traditional partner program pitfalls and unlock exponential growth through ecosystem orchestration with the Honeycomb framework.
Explore how AI infrastructure transforms retail through faster personalization, improved demand forecasting, and operational gains with scalable architecture.
AI search boosts retail discovery through personalization and intent recognition. Learn why it’s the next frontier in e-commerce performance.
Composable commerce enables faster innovation, lower operational complexity, and superior customer experiences. Learn how leading retailers are turning agility into competitive advantage.
Explore how ESL and digital shelf systems drive ROI through real-time pricing, sustainability, and omnichannel in unified commerce.
Explore how retail media can move beyond conversions to drive loyalty and long-term ROI through better measurement, attribution, and collaboration.
Discover how retail AI enhances conversion, loyalty, and fulfillment through real-time personalization and unified data. Learn what leaders do differently.
Supply chain transparency boosts ESG compliance, builds trust, and cuts costs by up to 20%. Learn why visibility is retail’s new advantage.
Discover how AI is transforming retail supply chains by boosting visibility, optimizing inventory, diversifying sourcing, and advancing sustainability goals.
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Explore Blue Yonder ICON 2025 highlights, from AI agents and sustainability to a unified supply chain platform driving real-time transformation.
The report looks at how pharma companies can transform content operations with generative AI to close the personalization gap and scale digital engagement.
Transform direct spend management with intelligent tech, strategic suppliers, and adaptive supply chains for sustainable growth and operational excellence.
Emerging retail leaders turn constraints into competitive advantages with focus, innovation, and agility. Explore agile networks, personal service, and more reshaping retail success.
Explore how the three foundations of scalable AI drive enterprise-wide transformation, enabling retailers to unlock efficiency, innovation, and long-term competitive advantage.
Uncover the AI Scaling Blueprint—how AI enhances customer experience, store operations, and supply chain efficiency to drive real value in retail.
Discover how winning grocers are transforming in an era of unprecedented change - from inflation-driven shopping behaviors to social commerce and rapid delivery demands.
Learn how specialty retailers are adapting to changing market dynamics in 2025 through unified commerce strategies.
Discover how organizations are modernizing direct spend management by enabling adaptive supply chains, building strategic partnerships, and optimizing profitability.
Learn how grocery and specialty retailers leverage mobile tech and AI to address labor challenges, streamline operations, and meet shopper expectations.
Discover how fashion leaders transform operations with AI, transparent supply chains, and scalable personalization for seamless, customer-focused retail.
This report explores how specialty retailers can transform traditional business constraints into market advantages in today's digital age.
Discover strategies retailers use to redefine their stores into innovative business platforms that create and deliver value.
Discover how Retail & CPG leaders can bridge the innovation gap with scalable tech, Generative AI, and strategies for enhanced customer experiences.
Explore AI’s evolving role in marketing workflows with insights on adoption, scalability, and cohesive strategies in Incisiv’s industry brief.
This playbook delves into the critical areas that form the foundation of a successful commerce strategy and provide actionable insights to help B2B businesses make informed decisions.
This report explores how retailers can optimize pricing and promotions to drive sales and customer loyalty in today's value-conscious market.
This benchmark report assesses top retailers' support and engagement capabilities across engagement methods, personalized experiences and resolution mechanisms.
The Lifecycle Pricing Market Snapshot 2024 reveals key trends & offers insights on leveraging dynamic and AI-powered pricing to help grocery retailers stay competitive and profitable.
This report examines key strategies for future-proofing distribution operations through advanced technology and infrastructure upgrades in a fast-evolving industry.
The report looks at how interoperable supply chains enable enterprise agility through unified data, AI-driven insights, and seamless real-time coordination.
This playbook offers a detailed framework for cohesive edge orchestration in retail to enhance real-time decision-making and operational efficiency.
This playbook presents a structured framework spanning 5 key capability areas to empower store associates through a unified platform.
This report advocates blending tradition with modern technology in dining, enhancing convenience, and creating memorable, health-conscious experiences.
This guide offers a detailed framework for applying AI in energy, outlining how to leverage its capabilities and thrive in this transformative era.
The report examines the significant and transformative role of Artificial Intelligence (AI) in the grocery industry, highlighting its increasing importance for future competitiveness through key findings.
This report reveals how mastering last-mile delivery boosts satisfaction, growth, and profit, which is vital for navigating modern logistics challenges.
Future-proof your restaurant with AI, agile strategies, and adaptive technology platforms to exceed customer expectations and lead the industry.
Revolutionize restaurant operations with smart technology, digital integration, and sustainable practices for enhanced efficiency and customer experiences.
Explore how innovative digital engagement and personalized strategies are transforming customer acquisition and loyalty in the restaurant industry.
See how connected, interoperable systems empower supply chains to navigate uncertainty, boost efficiency, and build resilience for long-term success.
The Incisiv team attended the Blue Yonder ICON event in Dallas, observing continued vision progress and AI integration in the supply chain system.
Discover how LSPs can transform with advanced tech, deeper client relationships, and integrated services to meet modern logistics challenges.
This report explores the role of AR wearables in evolving warehouses for efficiency, safety, and future-readiness, blending automation with human creativity.
Explore insights from RELEX Live, where their commitment to innovation and customer-centric solutions in retail shines through, enhancing operations and customer service.
The report serves as a comprehensive guide for retailers in the US, Canada & LATAM regions to navigate and excel in the evolving landscape of retail innovation.
As the speed of digitization goes up, retailers should look for best practices to drive the adoption and acceptance of AI-supported technologies.
This report explores the importance of omnichannel efficiency and automation in retail, and why retailers must align their strategies with technological advancements.
Delve into the challenges grocers encounter in utilizing technology for sustainability and uncover the key use-cases where grocers can leverage AI to achieve their eco-friendly objectives.
This report delves into a comprehensive analysis of shoppers' omnichannel shopping behaviors, preferences, and the challenges faced by them.
This playbook offers a structured framework for the strategic use of artificial intelligence in optimizing merchandising and elevating supply chain planning.
Uncover key 2023 digital grocery trends, AI impacts, and shopper behaviors in Grocery Doppio's detailed report.
Grocery Doppio conducted research to understand how U.S. grocers view the current opportunity and challenges in growing their private brand business. The analysis was conducted in Q4 2022.
This report delves into the future of convenience stores and identifies the strategic imperatives retailers need to navigate this transformative landscape.
This playbook presents a blueprint for consumer product companies to harness AI's potential for enhanced insights and precision in trade promotions.
Discover the intersection of sustainability and sourcing in apparel. Learn from industry pioneers and envision a profitable, eco-conscious future.
Explore the role of Enterprise Digital Twins in driving sustainability in fashion. Harness technology for ethical, efficient industry practices.
This report explores how retailers can use self-checkout as a vital tool for achieving greater customer satisfaction and operational profitability.
This report highlights the importance of technology and processes for grocers to innovate and create distinctive grocery experiences.
This report delves into how smart manufacturing transforms the food and beverage industry, optimizing production, reducing waste, and meeting consumer demands.
This report examines how recipe formulation of digital transformation streamlines operations, speeds innovation, and meets consumer demands, benefiting CPG brands.
Discover the challenges that grocers face using technology for sustainability and the critical AI use-cases that can assist them in achieving their eco-friendly objectives.
Explore how digital transformation is redefining the grocery workforce and its impact on elevating customer experiences.
This blog highlights the strategic implications of self-checkout in retail, offering insights into how it revolutionizes the customer experience and enhances operational efficiency.
This report presents market trends and insights for the digital grocery industry, and accesses grocers' digital capabilities in different areas of the shopping journey.
Self-checkout has the potential to catapult grocery and convenience retailers into a new era of customer-centric experiences and streamlined operations.
Explore the framework to connect online and in-store experiences with unified promotions creating a seamless customer journey.
Explore the evolution of rewards in retail loyalty program. Next-Gen Rewards redefine retail loyalty with experiences, community, and personalization.
This study explores how grocers can improve their strategic fulfillment capabilities to boost profitability and drive customer satisfaction.
Grocery Doppio surveyed grocery executives to understand their personalization maturity, capability, challenges, and ideal state.
This report offers a comprehensive perspective on the importance of implementing a structured and data-driven approach to in-store testing.
The report provides insights into grocers' loyalty programs' objectives, which include reducing the impact of inflation, acquiring new shoppers, and improving retention.
This report explores how digital transformation is impacting the restaurant industry, with insights on improving efficiency, customer experiences, and technology infrastructure.
Blue Yonder's big vision for an enterprise supply chain platform aims to eliminate data silos and create end-to-end operability.
This playbook presents a structured framework for unified promotions and loyalty, spanning 5 key business dimensions and 3 foundational technology capabilities.
This study explores what are the key technology priorities for retailers, and whether retailers’ store networks can handle the increase in technologies in stores.
This report assesses top retailers’ customer service experience and capabilities across discovery, purchase, and customer engagement & services.
This report assesses top omnichannel retailers’ digital returns capabilities across four key areas of the shopping journey from pre-purchase to post-purchase.
The study was designed to understand retailers’ key innovation priorities and associated investment plans, and maturity in terms of their innovation strategies.
This blog post will examine sustainable product design strategies and explore how consumer-durable brands can create a more sustainable future.
This blog discusses the challenges retailers face in innovating and identifies four key areas where they can focus their efforts to gain a competitive edge.
This report assesses top omnichannel retailers’ digital ordering and fulfillment capabilities across the key areas of the shopping journey.
Incisiv and Wynshop partnered to assess the performance of the online business for US-based grocery retailers. The analysis was conducted between April 2021 - June 2021.
This playbook offers a structured framework to help build your next-gen workforce management strategy, including 15 key capabilities to consider across 5 dimensions.
The study assessed the impact of increased competition and eCommerce adoption in convenience retail, and helped understand convenience retailers’ outlook towards the future of the convenience store.
This industry insight report presents key takeaways from a study of 130+ retailers to understand the state of customer engagement at the point-of-return.
Grocery Doppio conducted research to understand how US grocers and their CPG partners view the current opportunity and challenges in monetizing retail media. The analysis was conducted from July 2022 - August 2022.
The report reveals how travel companies can close personalization gaps through strategic operating models, unified data platforms, and AI-driven engagement.
Incisiv's annual Digital Maturity Benchmark assesses top grocery retailers' digital channel capabilities. The benchmark is composed of the top grocery retailers across 4 different industry sub-segments.
In this blog post, we’ll explore the key factors that enterprises should keep in mind when selecting their next-generation commerce platform.
In this blog, we'll explore four reasons why sustainability is key for future business success & why companies failing to embrace it struggle to survive.
In a world where Artificial Intelligence will take over all jobs, rendering humans obsolete, Incisiv has gone analog and hired Tim Denman, a human, to help build out GroceryDoppio.
This e-book assesses the state of digital complexity in the retail industry across the U.S., U.K., France & Germany.
This industry insight "Unified Commerce in Food & Grocery" presents key findings & analysis from a study of 135+ retail executives.
This industry insight analyzes the role that technology and analytics play in driving sustainability initiatives across the retail & CPG industry.
This industry insight “State of the Industry: Performance Marketing” presents key findings and analysis from a study of 250+ retail business and marketing executives.
This buyers' guide offers a structured perspective on what enterprises must prioritize when selecting their next commerce platform.
This report offers the 3 key impact vectors companies must consider to build a business case for a more holistic approach to sustainability.
This study explores the importance of a robust network infrastructure as technology adoption to enable productivity and enhance the guest experience increases in the hotel industry.
This playbook offers a structured perspective on how CPG companies can embrace and implement a holistic sustainability strategy.
This playbook offers a structured framework to help you define or refine your strategic business needs for your unified commerce platform.
This playbook offers a structured perspective on how fashion and apparel retailers can embrace and implement a holistic sustainability strategy.
This playbook offers a structured perspective on how food and grocery retailers can embrace and implement a holistic sustainability strategy.
To meet the needs of the hybrid workplace, companies need to upgrade their infrastructure and leverage tools like AI/ML to provide more effective training.
This buyers’ guide offers a structured perspective on what retailers and brands must prioritize when selecting their next point-of-sale platform.
This playbook offers a structured framework to help you identify what should be key components of your returns prevention strategy.
This study explores the importance and growth of digital technologies in the store environment and what requirements are necessary to ensure a seamless experience for the customer.
This report offers a quick but structured perspective on what you must prioritize when selecting a workforce management solution for your next-gen workforce.
To thrive in an increasingly dynamic environment, retailers must engage, empower and enable their next-generation workforce with best-in-class tools and training.
This industry brief presents a framework for retailers to accelerate their evolution from channel-centric to customer-centric strategy and operations.
In this market snapshot, we discuss the six eCommerce imperatives that the modern retailer should consider to navigate the already complex retail commerce.
This eBook offers distributors a structured framework, clear definitions of key capabilities & a prescriptive guide on how to assess & improve digital maturity.
Grocery retailers must prioritize associate training and employee engagement to create a solid foundation for their next-generation store experience.
This market snapshot explores the five transformation imperatives for the wholesale distribution industry and its impact on distributors.
Grocery retailers need to improve their operational efficiencies by fundamentally re-imagining their processes and the underlying technologies supporting them.
Companies must assess their readiness and then leverage Manufacturing Intelligence to survive in the increasingly complex and competitive global environment.
Navigating the increasingly complex and rapidly changing business environment requires marketers to improve their customer insights maturity.
Personalizing the shopper journey is a strategic goal for most firms yet personalization maturity is low as firms struggle to scale their efforts.
The report reveals how NHS healthcare professionals can select mobile computing devices that meet clinical requirements, compliance standards, and operational needs.
This infographic offers a perspective on the performance of digital in grocery retailing and the technologies where grocers are investing.
Hotel & lodging industries should build contactless experience with smart technologies that interconnect & use data to optimize employee & guest experience.
Consumer goods manufacturers should adopt the Product Design and Simulation software to reduce prototyping costs and speed up time to market.
Businesses are increasingly investing in user experience for cross-selling and upselling, improving customer retention and improving customer satisfaction.
Analyzing data to understand product performance gives businesses a competitive advantage by enabling them to create differentiated products for their customers.
Robust security is a foundation element that is an essential must to realize benefits from digital transformation programs.
This eBook presents key insights from Incisiv’s research on retail returns based on a survey of 100+ retailers and 2,500+ shoppers.
This infographic offers a preview of a strategic framework for retailers to identify and prioritize key transformation investments.
This report offers a strategic framework for retailers to identify and prioritize key transformation investments.
Retailers should improve gift card capabilities to enable smarter sales by recommending or curating gift card options and relevant products.
Restaurant brands have to think beyond the transaction/purchase of gift cards and focus on eliminating friction across the entire journey.
Digital transformation is no longer a choice, brands and franchisees have to transform their business at a rapid pace to drive continuous improvement.
Operators must offer a consistent ‘unified’ view of their offerings to their guests and must have the same view internally to ensure efficient operations.
In this exclusive Digital Roundtable, we will discuss the new personas that define the grocery shopper and the technology ramifications of the new shopper expectations.
This eBook presents key insights from Incisiv's survey of retail executives to understand supply chain priorities, strategies, challenges and performance benchmarks.
This Buyers' Guide provides a framework for high-touch retailers to plan and prioritize important capabilities for 2021 and beyond.
This infographic explores the digital maturity of restaurant operators and ranks them based on the performance of their digital channels.
This is an executive summary report based on Incisiv’s analysis of the digital presence of leading convenience store chains in North America.
This is an executive summary report based on Incisiv’s analysis of the digital presence of leading Limited Service Restaurants in the US and Canada.
To enable new safety requirements and new guest expectations for in-location dining, restaurateurs need to rethink their systems approach.
This infographic explores the digital maturity of apparel retailers and ranks them based on the performance of their digital channels.
In an increasingly unpredictable business landscape, Retailers need to improve their use of shopper insights to respond more rapidly to constant change.
This infographic explores the digital maturity of convenience store operators and ranks them based on the performance of their digital channels.
This is an executive summary report based on Incisiv’s analysis of the digital presence of leading apparel and footwear retailers in the US and Europe.
Key insights from an in-store shopper survey covering US shoppers who plan to visit a high-touch retail store (non grocery) in the next 6 months.
This infographic explores the digital maturity of grocery retailers and ranks the top grocers based on the performance of their digital channel.
Incisiv is bringing together digital leaders to discuss the customer behavior in the new normal and the changes in the customer behavior in long term.
This is an executive summary report based on Incisiv’s analysis of the digital presence of leading grocery retailers and food banners.
The pandemic has stress-tested the global supply chain. To ensure sustained growth, leaders must focus on building a resilient supply chain.
Building contactless operations requires a fundamental re-imagining of the physical store, all operational processes and the underlying technology.
This study investigates online grocery shopper behavior and changes in shopping preferences in 2020 and beyond, and provides recommendations for grocery retailers.
Supply chain resilience is critical for ensuring frictionless customer experiences in the current landscape of uncertainty.
This blog highlights the importance of analytics and cloud for retail executives who overwhelmingly want to improve the agility of their supply chain.
This eBook discusses the new technology priorities, marketing & promotional strategies, and operational excellence needed as retail and restaurants reopen.
Digital grocery sales will continue to be a part of the ‘new’ consumer behavior. For growth, grocers need to solve their digital unprofitability problem.
This blog presents key insights from conversations with leading retail supply chain executives on how global supply chains have reacted to the pandemic.
Retailers' challenges have amplified due to the pandemic. This eBook discusses the key pillars to drive your supply chain strategy in a COVID-19 world.
As the customer adapts to new rules around shopping, the definition of ‘experience’ has changed and retailers must also adapt and change.
In this roundtable we will discuss the strategic, business process and technology ramifications of the growth grocers have experienced during the pandemic.
Organizations are facing supply chain disruptions due to the pandemic. Here are the four pillars to ensure supply chain resilience in a COVID-19 world.
Retailers must change their approach to associate management in the current environment in order to ensure customer needs are being met.
In this exclusive Digital Roundtable, we will discuss the strategic, business process and technology ramifications of three key factors driving the customer experience of tomorrow.
In this blog, learn from leaders at Sur La Table and Chief Outsiders the importance of the right message and promotion in an era of uncertainty and fear.
In this blog, learn from leaders at HP and Intel the roles contactless and IoT technologies will take on as stores adapt.
The increasing sophistication & complexity of application development means ISVs and SIs need to expand their development options to get to market faster.
In this blog, learn from leaders at Australian retailer, MyChemist and Fortium Partners what operational priorities are necessary in the new normal.
This blog discusses how the role of the associate has been redefined and what retailers and restaurants need to do to ensure the safety of their teams.
In this blog, learn from leaders at Axsium and RSPA the steps required to retrain, rehire and retain the best associates.
In this blog, learn from leaders at Saladworks and HP what protocols will ensure a safe operating environment for both customers and employees.
In this blog, we’ll detail how ISVs and SIs can benefit from developing applications on a platform from an enterprise solutions provider.
This blog discusses how the new reality has changed customer behavior forever and how critical it is for industry to work together to meet the new needs.
In a software development environment where agility and speed are table stakes, the onset of application development platforms from enterprise solution providers can offer a dynamic channel to grow the business.
An agile, adaptive, autonomous supply chain that can detect and react to disruptions in real-time, is the Holy Grail for supply chain professionals.
Our research shows that while application development platforms from enterprise solution providers are growing in prominence, there are many perceptions about their value that need to be overcome.
This interactive eBook explores the correlation between digital maturity & financial performance and profiles the top 80 grocery chains in the US & Europe.
Industry experts and practitioners share their perspective on the highest-value opportunities for retailers and brands from improving inventory visibility.
The retail C-suite is excited about the possibilities AI offers across the retail value chain. However, it is essential to prioritize use-cases that matter most to their business.
With business-as-usual no longer an option, today is an opportunity for enterprises to lay a strong foundation for the digital supply chain of tomorrow.
Incisiv hosted two Virtual Happy Hours with 18+ technology executives last week to discuss how they are adapting their marketing and sales strategies during a time no one wants to be sold or marketed to.
Retailers must re-architect their omnichannel fulfillment processes and systems to deliver amazing customer experiences profitably in the new normal.
From the worst situations come creativity and innovation. B2B tech companies are stepping up in preparation to thrive in the new normal.
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As data, insight and automation emerge as the key enablers of retail’s digital transformation, the retail C-suite is increasing investments 5X in artificial intelligence.
Incisiv's research quantifies the impact of COVID-19 and presents key considerations for retail and restaurant businesses in the next 1-12 month period.
Incisiv's 1st annual Grocery Digital Benchmark Report explores the correlation between digital maturity and financial performance. It also helps grocers identify key digital capabilities that help them succeed.
This is an executive summary report based on Incisiv’s State of the Industry Benchmark study focused on online ordering in grocery, commissioned by AT&T.
Why retailers and restaurants must pay close attention to their store systems’ security.
Retailers’ success rests squarely on a foundational capability that powers all their current and future priorities: the velocity, veracity and viability of their inventory data.
There is a divide between technology and line of business (LOB) teams due to competing priorities. But the traditionally defined lines between technology and Line of Business (LOB) leaders have blurred.
Bill Little joins Incisiv as [placeholder title] to drive…..oh screw this…. #NRF2020 #NRFBIGShow2020 #Megexit
B2B Commerce sales is predicted to cross over $6.6 trillion by 2020. All leaders must learn to tackle these 3 challenges that can get in the way of their success.
As B2B buyers’ expectations and behaviors change, enterprises have a tremendous opportunity to supercharge their commerce experience with convenience, innovation, and personalization.
And, Why Enterprises Must Prioritize API-First Agility Over Headless Hyperbole.
And what that means for the point-of-sale.
To support experiences across multiple stakeholders, organizations must continually evolve based on customer expectations benchmarked against the best digital experiences.
How DNVBs are using technology to serve customized products and services in the overcrowded beauty industry, and what established retailers are doing to stay relevant.
Incisiv will host its underwhelming annual event “9th and Digital” at a WeWork event space in Flatiron, NYC.
Executive summary highlights from a global survey of 200+ CXOs on key digital transformation imperatives.
B2C eCommerce success hinges on adapting to rapidly changing consumer expectations and executing delightful experiences profitably.
We did the grunt work so you don’t have to. A curated selection of FSTEC 2019 exhibitors organized by solution category.
At this week’s SAP Analyst Base Camp, SAP profiled a continuing evolution of their journey to enable their customers to keep up with a dramatically new digital business environment.
This Buyers’ Guide will help retailers & brands translate their most critical business needs into prioritized criteria for point of sale software selection.
Voice Technology and Voice-Enabled Commerce is changing the way retailers go about their business and changing the way consumers shop.
Just because no one has the resources that Walmart has - it doesn’t mean retailers can’t take some of their growth strategies and scale them to their business.
As many new brands scale operations to try to justify their $1 billion+ valuations, we look to decipher the sustainable path to growth.
They came, they conquered, but now what? As DNVBs experiment and scale their brick and mortar strategy, they must overcome operational hurdles while remaining true to brand.
At last week's Manhattan Momentum user conference, the company showed it has a clear vision to help its customers realize their supply chain and omnichannel strategies.
Digital native vertical brands (DNVBs) are especially well positioned to serve this growing consumer desire through clearer founding values, ethical sourcing, smarter marketing, and digital-first agility.
The brave brands that are going where few dare.
Smart use of mobile technologies can help retailers make store managers and associates more efficient, effective and productive in performing both customer-facing and operational tasks.
Subscription-based Digitally Native Vertical Brands (DNVBs) are leveraging unique product, marketing and fulfillment strategies that is causing real disruption across all retail segments.
This animated infographic shows key highlights from the study uncovering goals, challenges and priorities of supply chain decision makers in the Retail, Manufacturing and 3PL industries.
With the growing influence of mobile technologies on the retail shopper journey and new operational complexities of the digital store, retailers are re-evaluating their misbeliefs about investment in associate mobile technology.
Smart use of mobile technologies can help retailers make store managers and associates more efficient, effective and productive in performing both customer-facing and operational tasks.
The definitive reference guide for the retail transformation pragmatist.
An annual reference guide for the retail transformation pragmatist. The guide is based on insights from 6500 US shoppers, 1000+ senior business & technology decision makers and 300+ innovative retail enterprises.
As the retail landscape broadens and shoppers demand exceptional experiences, retailers must transform rapidly and execute flawlessly or risk becoming irrelevant.
As the retail landscape broadens and shoppers demand exceptional experiences, retailers must transform rapidly and execute flawlessly or risk becoming irrelevant.
Findings and analysis from the survey of small to mid-market (SMB) Industrial Machinery & Heavy Equipment (IMHE) executives who are involved in the product lifecycle management in organizations in the US, UK and Germany.
For many retailers, the future hinges on successfully transforming stores through digital experiences. Increased technology investment alone, however, will not guarantee success.
The retail industry is poised to make the greatest increase for in-store investments since 2007. Even with these planned increases, most retailers still lag shopper expectations.
Your consumers crave the richness of digital in-store. You throw the technology kitchen sink at the store. What could go wrong? Everything.
As retailers invest in-store digital experiences, they must avoid costly failure by focusing on 5 key imperatives.
New product development is critical in today's environment, yet failure rates remain way too high. Digital Twin technology holds promise to lower costs, boost profitability and enhance product success rates.
The stakes have never been higher for industrial manufacturers to improve their product lifecycle management processes.
The stakes have never been higher for retail and consumer products companies to improve their success rates with new product development.
Findings and analysis from the survey of small to mid-market (SMB) Consumer Products and Retail executives who are involved in the product lifecycle management in organizations in the US, UK and Germany.
Key shopper expectations are driving the need for retailers to re-assess their pricing (and re-pricing) capabilities.
Finding and analysis from a survey of retail executives managing in-store technology and operational strategies in the USA.
Learn from Albertsons, IBM, and Cherry Advisory as they detail what it takes to win the war in today’s stores.
A look at how retail innovators are addressing the 5 key expectations of a modern shopper, and what this means for retailers in terms of their pricing and promotion capability.
Retailers are scrambling to adapt to expectations of today’s customers and must be enabled by modern order management systems.
New shopper imperatives are dictating how retailers should engage with their customers.
A fireside chat with leaders from Boston Retail Partners and Windstream as they share how guest expectations are pulling the restaurant industry to invest in improving the dining experience.
Digital technologies can drive big benefits for retailers as long as they understand which initiatives their customers value.
And other thoughts from SAP’s Industry Analyst Base Camp.
The next generation of diners are forcing operators to rethink their digital strategies.
Digital technologies are requiring retailers to reinvent their store strategies as consumers demand convenience, flexibility, and speed.
Digital technologies are reshaping and disrupting every phase of the dining journey.
Leading retail innovators are reimagining their brick-and-mortar stores in the age of digital-first customer experience. As other retailers follow suit, they should emulate leaders in more than just intent.
Digital is greatly impacting guest behavior and operators are scrambling to close the execution gap between guest expectations and technology capability.
Retail innovators are redefining the role of brick and mortar stores in the context of their overall business model and customer experience. Four retail upstarts offer valuable lessons to larger retailers weighed down by legacy.
The retail industry proves it’s up for the challenge of the retail revolution as it addresses the next generation of retail leadership.
As retailers evolve stores from being destinations of commerce to becoming exciting hubs of customer experience, store teams need to contend with greater operational complexity.
Customer experience is intricately linked to, reliant on and powered by retailers’ frontline associates. Why, then, do retailers struggle to empower them with the right tools, training and incentives?
Based on a study of how 120 global retailers enable their frontline workforce, Incisiv estimates retailers can achieve a 10% gain in sales and profit by becoming Leaders in employee experience.
As small and mid-size restaurants face new competitors, strive harder to please customers, and strengthen digital operations, they must utilize focused insights to improve business performance.
Retailers clearly associate an excellent employee experience with the ability to deliver a great customer experience. Why, then, do only 1 in 10 adequately enable their frontline workforce with tools and training?
This video highlights the real cost retailers pay by not enabling their frontline workforce with modern tools and training.
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As retailers struggle with excess capacity, too much product, and a need to enhance the customer experience, it’s time to experiment with new (and old) ways of doing things. The marketplace model just may be that way.
A retailer with $1B in annual revenue loses $110M annually by not enabling its frontline workforce with modern technology and training.
The average retailer is shy about investing in technology and training for its frontline workforce.
A fireside chat with three solution provider executives on how they partner with their clients to remove friction in the technology life cycle for a mutually beneficial outcome.
Findings & analysis from a global survey of leading food and non-food retailers
Retail innovators are redefining the role of brick and mortar stores in the context of their overall business model and customer experience. Here’s a look at 4 retail upstarts, and the lessons they offer larger retailers weighed down by legacy.
Beyond the obvious implications on customer experience; the cost, productivity and conversion improvements that an enabled frontline offers should be hard for retailers to ignore.
An executive summary of key findings from a global executive survey by Incisiv, in partnership with Digital Foodie & Salmon
As the curtain falls on 2017, we look back at the year that was.
Incisiv's Gaurav Pant sat down for an informal chat with Avanade's Melissa Sherrard and Aaron Reich to get perspective on Incisiv's global survey on emerging technology in Retail.
In a move that surprised exactly no-one, Industry insights firm Incisiv announced today an un-ashamedly biased list of top networking and learning opportunities at the NRF BIG Show.
Stores still matter. Does the store associate still matter? A look at how technology and the store associate factor into today’s store environment.
Incisiv’s resident road warriors arrived at Starbucks’ Reserve Roastery & Tasting Room in Seattle for a quick visit. I sat down with them soon after for an informal chat about their experience.
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Notes from my visit to Apple’s latest “town square” in Chicago, and from experiencing the launch of the world’s most anticipated “mass-luxury” product.
People are the core of digital transformation. “Digital” is more than selling stuff on the web. The core of retail needs a gut rehab. This, and more in my recap of SAP’s 2017 Retail Executive Forum in NYC.
Amazon is often referred to as a disruptive force in retail. Yet, 2017 saw its greatest push towards multi-industry dominance. Here are the 4 industries Amazon has disrupted this year alone.
If the cumulative experience I’ve acquired at the retail industry’s largest tradeshow were an actual person, it’d be a rebellious teenager. That teenager has stuff to say.
While many of the well-established leaders in the digital space had a presence at Shop.org, the more exciting component was seeing the small and mid-sized ‘start-ups’ that are out to disrupt the way things have typically been done.
NRF’s Shop.org 2017 just wrapped up in LA. Like Retail, the event is undergoing a transformation; Do the 'customers' have the patience to wait for the show to adapt?
Small and mid size restaurants fail to exploit the rich trove of customer data they possess to improve business performance. Let’s debunk 3 myths that stop them from doing so.
Notes from my fireside chats with some of the most talented professionals in the consumer industries responsible for driving digital transformation for their brands.
For all the talk of an imploding retail industry, two retailers have proven that with the right strategies and proper execution, the retail model can thrive. Why Sephora & Ulta Beauty are putting other retailers to shame.
A 3-year journey to find cure and care for a loved-one exposed me to the worst of the healthcare industry. Then, we visited the Mayo Clinic, and discovered an experience worth emulating for any consumer-centric business.
As retailers continue to invest in transformation, they must focus on a more certain path to customer relevance and be alert to the distraction a me-too, competitive-parity based omnichannel approach poses.
Dave Weinand to Offer Leadership Team the Parental Supervision it Desperately Needs.
Consumers are more complex than a linear 5-step process. Retailers and brands must be smarter than to box shoppers, and their customer engagement strategy, into a decades old construct that no longer holds true.
A less than stellar customer experience led me down a rabbit hole, at the other end of which emerged a barrel staring Best Buy in the face.
The 7 types of players to watch as ecommerce penetration in the eat-at-home takeout foodservice category grows at an exponential rate.
Retailers playing a "defense-as-offense" omnichannel strategy run the risk of distracting themselves from what will ultimately make them successful - a clear customer experience strategy executed profitably.
Founding a new business on the day the world is busy getting pranked is a masterstroke. Or, is it?
An exciting new insights provider for consumer industries is born, and says its first words.
Discover how AI-powered perpetual inventory visibility is transforming retail operations, eliminating phantom stock, and turning inventory accuracy from a weekly event into a continuous state.
