Insights

Q3 | EBOOK

Order Management's True Value: Winning Where the Customer is

Retailers are scrambling to adapt to expectations of today’s customers and must be enabled by modern order management systems.

Featured Insights

Q2, 2024 | INDUSTRY BRIEF

Edge-Empowered Retail: Driving Operational Excellence in Stores

This playbook offers a detailed framework for cohesive edge orchestration in retail to enhance real-time decision-making and operational efficiency.

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Q2, 2024 | PLAYBOOK

Reimagining Store Operations: Unifying the Associate Experience

This playbook presents a structured framework spanning 5 key capability areas to empower store associates through a unified platform.

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Q2, 2024 | 2024 STATE OF THE INDUSTRY

Future of In-Restaurant Dining

This report advocates blending tradition with modern technology in dining, enhancing convenience, and creating memorable, health-conscious experiences.

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Q2, 2024 | PLAYBOOK

Powering the Future: Innovating Energy Transformation with AI

This guide offers a detailed framework for applying AI in energy, outlining how to leverage its capabilities and thrive in this transformative era.

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More Insights

Retail August 29, 2025 | BLOG

Solving the Zero‑Results Problem: Turning Search into Sales

Discover how AI-powered intent, correction, and fallback systems can rescue search abandonment and drive retail search ROI in time for NRF 2026.

Retail August 29, 2025 | BLOG

Turning AI From Hype to Impact: A Retail Playbook

Discover how retailers can move beyond AI experiments with a playbook built on governance, clear priorities, and scalability to unlock lasting growth.

Retail August 29, 2025 | BLOG

The ROI of Enterprise 5G: Unlocking Retail and Supply Chain Value

Traditional 5G business cases guarantee mediocrity by measuring wrong outcomes. Learn the competitive transformation framework that actually works.

Retail August 27, 2025 | BLOG

The Inference Economy: Scaling AI for Retail Success

Explore how retail’s true AI advantage lies in inference and innovation. Learn how digital twins, intelligent pipelines, and scalable infrastructure can unlock retail’s next wave of value.

Retail August 26, 2025 | BLOG

Scaling IoT Pilots: Retail's Path from Experiment to Enterprise-Wide Impact

From pilot success to enterprise failure: why IoT scaling requires operational transformation, not just smarter devices. Master the mindset shift.

Multiindustry August 26, 2025 | BLOG

B2B Commerce: From Catalogs to Connected Ecosystems

Most B2B commerce platforms are still digital catalogs in disguise. Discover why connected ecosystems are the key to driving 20%+ conversion rates.

Retail August 25, 2025 | BLOG

Unified Commerce: The Key to Retail’s Next Evolution

Discover how AI and unified commerce work together to create intelligent retail systems that boost conversions, cut costs, and predict customer needs.

Retail August 21, 2025 | BLOG

AI Isn’t Optional: It’s the Supply Chain’s Survival Engine

AI transforms supply chain resilience, reducing disruption costs and enabling real-time adaptation. Learn why AI is now mission-critical.

Retail August 21, 2025 | BLOG

Retail Innovation Ecosystems: From Search to Commerce

Discover how leading retailers are breaking silos with AI ecosystems that span search to fulfillment, improving customer experience and reducing operational costs.

Retail August 20, 2025 | BLOG

AI-Powered Retail: From Infrastructure to Intelligence

Discover how cloud-driven AI is redefining retail. Learn why elastic infrastructure is the key to scaling intelligence across customers, operations, and growth.

Retail August 20, 2025 | BLOG

5G as Retail's Game-Changer: Beyond Connectivity to Customer Obsession

Explore how 5G enables retail transformation beyond connectivity—driving unified commerce, real-time visibility, and customer engagement.

Retail August 19, 2025 | BLOG

AI’s Retail Revolution: From Data Swamps to Actionable Insights

Discover how AI and unified commerce work together to create intelligent retail systems that boost conversions, cut costs, and predict customer needs.

Multiindustry August 18, 2025 | BLOG

Driving Partner Ecosystem Excellence: The Orchestration Imperative

Learn how B2B tech firms can overcome traditional partner program pitfalls and unlock exponential growth through ecosystem orchestration with the Honeycomb framework.

Retail August 18, 2025 | BLOG

AI Infrastructure: Retail’s New Frontier

Explore how AI infrastructure transforms retail through faster personalization, improved demand forecasting, and operational gains with scalable architecture.

Retail August 14, 2025 | BLOG

AI Search Unlocks the Next Frontier in Retail Discovery

AI search boosts retail discovery through personalization and intent recognition. Learn why it’s the next frontier in e-commerce performance.

Retail August 08, 2025 | BLOG

Composable Commerce: The Future of Flexible Retail

Composable commerce enables faster innovation, lower operational complexity, and superior customer experiences. Learn how leading retailers are turning agility into competitive advantage.

Retail August 08, 2025 | BLOG

The Hidden ROI of ESL in Unified Commerce: Why Digital Shelves Are Retail's Secret Weapon

Explore how ESL and digital shelf systems drive ROI through real-time pricing, sustainability, and omnichannel in unified commerce.

Retail August 08, 2025 | BLOG

Retail Media ROI: Turning Ads into Loyalty Drivers

Explore how retail media can move beyond conversions to drive loyalty and long-term ROI through better measurement, attribution, and collaboration.

Retail August 08, 2025 | BLOG

Retail AI Advantage: Unlocking Customer Value

Discover how retail AI enhances conversion, loyalty, and fulfillment through real-time personalization and unified data. Learn what leaders do differently.

Retail August 07, 2025 | BLOG

Unlock Profitability and ESG Gains with Transparent Supply Chains

Supply chain transparency boosts ESG compliance, builds trust, and cuts costs by up to 20%. Learn why visibility is retail’s new advantage.

Retail July 02, 2025 | BLOG

Leveraging AI to Manage Supply Chain Disruption

Discover how AI is transforming retail supply chains by boosting visibility, optimizing inventory, diversifying sourcing, and advancing sustainability goals.

Multiindustry May 13, 2025 | BLOG

Blue Yonder ICON 2025 - The Cognitive (R)evolution

Explore Blue Yonder ICON 2025 highlights, from AI agents and sustainability to a unified supply chain platform driving real-time transformation.

Multiindustry Q1, 2025 | MARKET SNAPSHOT

From Traditional to Transformational: The New Direct Spend Playbook

Transform direct spend management with intelligent tech, strategic suppliers, and adaptive supply chains for sustainable growth and operational excellence.

Retail Q1, 2025 | MARKET SNAPSHOT

Breakthrough Retail: The Agility Advantage

Emerging retail leaders turn constraints into competitive advantages with focus, innovation, and agility. Explore agile networks, personal service, and more reshaping retail success.

Retail Feb 9, 2025 | INFOGRAPHIC

Accelerate, Trust, Own The 3 Foundations of Scalable AI Success

Explore how the three foundations of scalable AI drive enterprise-wide transformation, enabling retailers to unlock efficiency, innovation, and long-term competitive advantage.

Retail Feb 9, 2025 | INFOGRAPHIC

From Vision to Action: The AI Scaling Blueprint

Uncover the AI Scaling Blueprint—how AI enhances customer experience, store operations, and supply chain efficiency to drive real value in retail.

Grocery Q1, 2025 | MARKET SNAPSHOT

Grocery's New Imperatives: The Last (Mile) Wake-Up Call

Discover how winning grocers are transforming in an era of unprecedented change - from inflation-driven shopping behaviors to social commerce and rapid delivery demands.

Retail Q1, 2025 | STATE OF THE INDUSTRY

Unified Commerce in Specialty Retail

Learn how specialty retailers are adapting to changing market dynamics in 2025 through unified commerce strategies.

Multiindustry Feb 06, 2025 | INFOGRAPHIC

Three Pillars of Modern Direct Spend Management: Strategies for Success

Discover how organizations are modernizing direct spend management by enabling adaptive supply chains, building strategic partnerships, and optimizing profitability.

Retail Q1, 2025 | INDUSTRY PERSPECTIVE

2025 Connected Retail Experience Study: Mobility is Driving Associate

Learn how grocery and specialty retailers leverage mobile tech and AI to address labor challenges, streamline operations, and meet shopper expectations.

Retail Q1, 2025 | MARKET SNAPSHOT

Rewiring Fashion Retail: The New Operating Model

Discover how fashion leaders transform operations with AI, transparent supply chains, and scalable personalization for seamless, customer-focused retail.

Retail Q1, 2025 | MARKET SNAPSHOT

Specialty Retail's New Reality: The Expertise Imperative

This report explores how specialty retailers can transform traditional business constraints into market advantages in today's digital age.

Retail Q4, 2024 | STATE OF THE INDUSTRY

Store Innovation

Discover strategies retailers use to redefine their stores into innovative business platforms that create and deliver value.

CPG Q4, 2024 | INDUSTRY PERSPECTIVE

Bridging The Innovation Gap: State of Transformation in Retail

Discover how Retail & CPG leaders can bridge the innovation gap with scalable tech, Generative AI, and strategies for enhanced customer experiences.

Multiindustry Q4, 2024 | INDUSTRY PERSPECTIVE

From Content to Experience: How AI Is Shaping the Future of Marketing

Explore AI’s evolving role in marketing workflows with insights on adoption, scalability, and cohesive strategies in Incisiv’s industry brief.

Multiindustry Q4, 2024 | PLAYBOOK

Strategic Choices: Driving B2B Success with the Right Commerce Architecture

This playbook delves into the critical areas that form the foundation of a successful commerce strategy and provide actionable insights to help B2B businesses make informed decisions.

Retail Q4, 2024 | INDUSTRY PERSPECTIVE

From Fragmented to Unified: Why Retailers Need to Integrate Their Pricing & Promotions Capabilities

This report explores how retailers can optimize pricing and promotions to drive sales and customer loyalty in today's value-conscious market.

Retail Q4, 2024 | BENCHMARK REPORT

2024 Retail Customer Experience Index

This benchmark report assesses top retailers' support and engagement capabilities across engagement methods, personalized experiences and resolution mechanisms.

Grocery Q4, 2024 | MARKET SNAPSHOT

Master Grocery Pricing in 2024: Key Market Trends and Solutions

The Lifecycle Pricing Market Snapshot 2024 reveals key trends & offers insights on leveraging dynamic and AI-powered pricing to help grocery retailers stay competitive and profitable.

Multiindustry Q3, 2024 | INDUSTRY PERSPECTIVE

2024 State of Smart Distribution Study: The Age of Efficiency and Resilience

This report examines key strategies for future-proofing distribution operations through advanced technology and infrastructure upgrades in a fast-evolving industry.

Retail Q2, 2024 | PLAYBOOK

Edge-Empowered Retail: Driving Operational Excellence in Stores

This playbook offers a detailed framework for cohesive edge orchestration in retail to enhance real-time decision-making and operational efficiency.

Retail Q2, 2024 | PLAYBOOK

Reimagining Store Operations: Unifying the Associate Experience

This playbook presents a structured framework spanning 5 key capability areas to empower store associates through a unified platform.

Restaurant Q2, 2024 | 2024 STATE OF THE INDUSTRY

Future of In-Restaurant Dining

This report advocates blending tradition with modern technology in dining, enhancing convenience, and creating memorable, health-conscious experiences.

Energy Q2, 2024 | PLAYBOOK

Powering the Future: Innovating Energy Transformation with AI

This guide offers a detailed framework for applying AI in energy, outlining how to leverage its capabilities and thrive in this transformative era.

Grocery Q2, 2024 | STATE OF THE INDUSTRY

The report examines the significant and transformative role of Artificial Intelligence (AI) in the grocery industry, highlighting its increasing importance for future competitiveness through key findings.

Multiindustry Q2, 2024 | INDUSTRY PERSPECTIVE

Catalyzing Growth: How Last-Mile Delivery Increases Revenue, Loyalty, and the Bottom-Line

This report reveals how mastering last-mile delivery boosts satisfaction, growth, and profit, which is vital for navigating modern logistics challenges.

Restaurant June 17, 2024 | BLOG

Future-Proofing Your Restaurant with Innovation and Agility

Future-proof your restaurant with AI, agile strategies, and adaptive technology platforms to exceed customer expectations and lead the industry.

Restaurant June 12, 2024 | BLOG

The Digital Evolution of Restaurant Operations

Revolutionize restaurant operations with smart technology, digital integration, and sustainable practices for enhanced efficiency and customer experiences.

RestaurantJune 4, 2024 | BLOG

The Changing Landscape of Restaurant Customer Acquisition and Loyalty

Explore how innovative digital engagement and personalized strategies are transforming customer acquisition and loyalty in the restaurant industry.

RetailMay 22, 2024 | BLOG

Blue Yonder ICON - Can the Vision Become Reality?

The Incisiv team attended the Blue Yonder ICON event in Dallas, observing continued vision progress and AI integration in the supply chain system.

MultiindustryQ1, 2024 | INDUSTRY PERSPECTIVE

Revolutionizing Fulfillment Operations Through Augmented Reality Wearables

This report explores the role of AR wearables in evolving warehouses for efficiency, safety, and future-readiness, blending automation with human creativity.

RetailApril 23, 2024 | BLOG

It’s So Simple - Sell More & Waste Less - Musings from RELEX Live

Explore insights from RELEX Live, where their commitment to innovation and customer-centric solutions in retail shines through, enhancing operations and customer service.

RetailQ1, 2024 | STATE OF THE INDUSTRY

2024 State of the Industry: Innovation in Retail

The report serves as a comprehensive guide for retailers in the US, Canada & LATAM regions to navigate and excel in the evolving landscape of retail innovation.

RetailQ1, 2024 | PRESS RELEASE

2024 Retail Innovation Report Offers a Deep Dive Into Regional Maturity and Priorities

As the speed of digitization goes up, retailers should look for best practices to drive the adoption and acceptance of AI-supported technologies.

RetailQ1, 2024 | INDUSTRY PERSPECTIVE

2024 Connected Retail Experience Study: Focusing on Omnichannel Efficiency

This report explores the importance of omnichannel efficiency and automation in retail, and why retailers must align their strategies with technological advancements.

Grocery Q4, 2023 | STATE OF THE INDUSTRY

Sustainability in Grocery: Progress Through Technology

Delve into the challenges grocers encounter in utilizing technology for sustainability and uncover the key use-cases where grocers can leverage AI to achieve their eco-friendly objectives.

Grocery Q4, 2023 | STATE OF THE INDUSTRY

The Omnichannel Grocery Shopper

This report delves into a comprehensive analysis of shoppers' omnichannel shopping behaviors, preferences, and the challenges faced by them.

RetailQ4, 2023 | PLAYBOOK

Transforming Retail with AI

This playbook offers a structured framework for the strategic use of artificial intelligence in optimizing merchandising and elevating supply chain planning.

Grocery Q4, 2023 | STATE OF THE INDUSTRY

2023 Digital Grocery: Year in Review

Uncover key 2023 digital grocery trends, AI impacts, and shopper behaviors in Grocery Doppio's detailed report.

Grocery Q1, 2023 | INDUSTRY PERSPECTIVE

State of Digital Grocery Marketing: Unlocking Private Brand Growth

Grocery Doppio conducted research to understand how U.S. grocers view the current opportunity and challenges in growing their private brand business. The analysis was conducted in Q4 2022.

ConvenienceQ4, 2023 | STATE OF THE INDUSTRY

Future of Convenience Stores

This report delves into the future of convenience stores and identifies the strategic imperatives retailers need to navigate this transformative landscape.

RetailQ4, 2023 | PLAYBOOK

Revolutionize Trade Promotion Management with AI

This playbook presents a blueprint for consumer product companies to harness AI's potential for enhanced insights and precision in trade promotions.

Sourcing and Production 2.0: The Apparel Industry's Blueprint for Suitable

RetailNov 6, 2023 | BLOG

Sourcing and Production 2.0: The Apparel Industry's Blueprint for Sustainable Success

Discover the intersection of sustainability and sourcing in apparel. Learn from industry pioneers and envision a profitable, eco-conscious future.

RetailNov 6, 2023 | BLOG

Digital Twins and Sustainability: The Future of Fashion and Apparel Industry

Explore the role of Enterprise Digital Twins in driving sustainability in fashion. Harness technology for ethical, efficient industry practices.

MultiindustryQ3, 2023 | STATE OF THE INDUSTRY

Self-Checkout in Convenience & Fuel and Food & Grocery Retail

This report explores how retailers can use self-checkout as a vital tool for achieving greater customer satisfaction and operational profitability.

GroceryQ3, 2023 | STATE OF THE INDUSTRY

Unified Commerce in Food & Grocery

This report highlights the importance of technology and processes for grocers to innovate and create distinctive grocery experiences.

ManufacturingQ3, 2023 | MARKET SNAPSHOT

Smart Manufacturing In Food and Beverage

This report delves into how smart manufacturing transforms the food and beverage industry, optimizing production, reducing waste, and meeting consumer demands.

ManufacturingQ3, 2023 | MARKET SNAPSHOT

Recipe Formulation

This report examines how recipe formulation of digital transformation streamlines operations, speeds innovation, and meets consumer demands, benefiting CPG brands.

RetailQ4, 2023 | STATE OF THE INDUSTRY

Sustainability in Grocery: Progress Through Technology

Discover the challenges that grocers face using technology for sustainability and the critical AI use-cases that can assist them in achieving their eco-friendly objectives.

RetailQ4, 2023 | STATE OF THE INDUSTRY

How Digital is Reshaping the Grocery Workforce

Explore how digital transformation is redefining the grocery workforce and its impact on elevating customer experiences.

RetailOct 31, 2023 | BLOG

Unlocking the Potential of Self-Checkout in Grocery & Convenience Retail

This blog highlights the strategic implications of self-checkout in retail, offering insights into how it revolutionizes the customer experience and enhances operational efficiency.

GroceryQ3, 2023 | BENCHMARK

Digital Maturity Benchmark Grocery Industry 2023

This report presents market trends and insights for the digital grocery industry, and accesses grocers' digital capabilities in different areas of the shopping journey.

RetailOct 24, 2023 | INFOGRAPHIC

Achieve Greater Customer Satisfaction and Operational Profitability with Self-Checkout

Self-checkout has the potential to catapult grocery and convenience retailers into a new era of customer-centric experiences and streamlined operations.

RetailOct 9, 2023 | INFOGRAPHIC

Unlocking Customer Loyalty in the Digital Age: A Visual Guide

Explore the framework to connect online and in-store experiences with unified promotions creating a seamless customer journey.

RetailOct 9, 2023 | BLOG

Moving Beyond Points: The Future of Retail Loyalty Programs

Explore the evolution of rewards in retail loyalty program. Next-Gen Rewards redefine retail loyalty with experiences, community, and personalization.

Increasing Online Profitable Through Strategic Fulfillment

GroceryQ3, 2023 | STATE OF THE INDUSTRY

Increasing Online Profitability Through Strategic Fulfillment

This study explores how grocers can improve their strategic fulfillment capabilities to boost profitability and drive customer satisfaction.

The Time They Are A-Chanding: Impact of AI In Grocery

GroceryQ2, 2023 | STATE OF THE INDUSTRY

The Times They Are A-Changing: Impact of AI in Grocery

Grocery Doppio surveyed grocery executives to understand their personalization maturity, capability, challenges, and ideal state.

RetailQ2, 2023 | INDUSTRY PERSPECTIVE

Boosting Success Rates and ROI of Strategic Store Initiatives

This report offers a comprehensive perspective on the importance of implementing a structured and data-driven approach to in-store testing.

MultiindustryQ1, 2023 | INDUSTRY PERSPECTIVES

Shopper Loyalty in the Digital Age: Hard to Win, Easy to Lose

The report provides insights into grocers' loyalty programs' objectives, which include reducing the impact of inflation, acquiring new shoppers, and improving retention.

RestaurantQ1, 2023 | STATE OF THE INDUSTRY

Future of In-Restaurant Dining

This report explores how digital transformation is impacting the restaurant industry, with insights on improving efficiency, customer experiences, and technology infrastructure.

RetailMay 12, 2023 | BLOG

Can Blue Yonder Take Supply Chains into the Blue Yonder?

Blue Yonder's big vision for an enterprise supply chain platform aims to eliminate data silos and create end-to-end operability.

ReatailQ3, 2023 | PLAYBOOK

A Framework for Unified Rewards & Loyalty in Retail

This playbook presents a structured framework for unified promotions and loyalty, spanning 5 key business dimensions and 3 foundational technology capabilities.

RetailQ1, 2023 | STATE OF THE INDUSTRY

2023 Connected Retail Experience Study: Operational Efficiency is the New Imperative

This study explores what are the key technology priorities for retailers, and whether retailers’ store networks can handle the increase in technologies in stores.

RetailQ1, 2023 | BENCHMARK

2023 Omnichannel Customer Service Index

This report assesses top retailers’ customer service experience and capabilities across discovery, purchase, and customer engagement & services.

RetailQ1, 2023 | BENCHMARK

2023 Omnichannel Returns Index

This report assesses top omnichannel retailers’ digital returns capabilities across four key areas of the shopping journey from pre-purchase to post-purchase.

RetailQ1, 2023 | STATE OF THE INDUSTRY

Innovation in Retail

The study was designed to understand retailers’ key innovation priorities and associated investment plans, and maturity in terms of their innovation strategies.

RetailMarch 20, 2023 | BLOG

Designing for Tomorrow: Sustainable Strategies for Consumer Durable Products

This blog post will examine sustainable product design strategies and explore how consumer-durable brands can create a more sustainable future.

RetailMarch 20, 2023 | BLOG

Four Key Areas Retailers Must Innovate in to Gain an Edge Over Competitors

This blog discusses the challenges retailers face in innovating and identifies four key areas where they can focus their efforts to gain a competitive edge.

MultiindustryQ1, 2023 | BENCHMARK

2023 Omnichannel Experience Index

This report assesses top omnichannel retailers’ digital ordering and fulfillment capabilities across the key areas of the shopping journey.

Grocery Q3, 2022 | INDUSTRY PERSPECTIVE

State of Digital Grocery: Growth at the Cost of Profitability

Incisiv and Wynshop partnered to assess the performance of the online business for US-based grocery retailers. The analysis was conducted between April 2021 - June 2021.

RetailQ3, 2022 | PLAYBOOK

Imperatives for Next-Generation Workforce Management in Fast-Moving Retail

This playbook offers a structured framework to help build your next-gen workforce management strategy, including 15 key capabilities to consider across 5 dimensions.

ConvenienceQ3, 2022 | STATE OF THE INDUSTRY

Future of Convenience Stores

The study assessed the impact of increased competition and eCommerce adoption in convenience retail, and helped understand convenience retailers’ outlook towards the future of the convenience store.

RetailQ3, 2022 | STATE OF THE INDUSTRY

Returns as an Engagement Strategy

This industry insight report presents key takeaways from a study of 130+ retailers to understand the state of customer engagement at the point-of-return.

Grocery Q3, 2022 | INDUSTRY PERSPECTIVE

State of Digital Grocery: The Media Monetization Opportunity

Grocery Doppio conducted research to understand how US grocers and their CPG partners view the current opportunity and challenges in monetizing retail media. The analysis was conducted from July 2022 - August 2022.

Grocery Q3, 2022 | BENCHMARK

Annual Digital Maturity Benchmark

Incisiv's annual Digital Maturity Benchmark assesses top grocery retailers' digital channel capabilities. The benchmark is composed of the top grocery retailers across 4 different industry sub-segments.

Enterprise Commerce Decisions Made Easy: Prioritizing What Maters

RetailFebruary 17, 2023 | BLOG

Enterprise Commerce Decisions Made Easy: Prioritizing What Matters

In this blog post, we’ll explore the key factors that enterprises should keep in mind when selecting their next-generation commerce platform.

RetailFebruary 9, 2023 | BLOG

Wake Up, Retailers: Sustainability is No Longer Optional

In this blog, we'll explore four reasons why sustainability is key for future business success & why companies failing to embrace it struggle to survive.

RetailJanuary 14, 2023 | BLOG

Incisiv Announces Tim Denman, a human, to Join Doppio, a platform.

In a world where Artificial Intelligence will take over all jobs, rendering humans obsolete, Incisiv has gone analog and hired Tim Denman, a human, to help build out GroceryDoppio.

MultiindustryQ3, 2022 | STATE OF THE INDUSTRY

Digital Complexity: Thriving in Unpredictable Times

This e-book assesses the state of digital complexity in the retail industry across the U.S., U.K., France & Germany.

GroceryQ3, 2022 | STATE OF THE INDUSTRY

State of the Industry: Unified Commerce in Food & Grocery

This industry insight "Unified Commerce in Food & Grocery" presents key findings & analysis from a study of 135+ retail executives.

RetailQ3, 2022 | STATE OF THE INDUSTRY

State of the Industry: Retail & Consumer Goods Driving Sustainability Using Analytics and Technology

This industry insight analyzes the role that technology and analytics play in driving sustainability initiatives across the retail & CPG industry.

RetailQ2, 2022 | STATE OF THE INDUSTRY

Performance Marketing

This industry insight “State of the Industry: Performance Marketing” presents key findings and analysis from a study of 250+ retail business and marketing executives.

RetailQ2, 2022 | BUYERS GUIDE

Enterprise Commerce

This buyers' guide offers a structured perspective on what enterprises must prioritize when selecting their next commerce platform.

RetailQ2, 2022 | MARKET SNAPSHOT

Why Retail & CPG Companies Need a Holistic Approach to Sustainability

This report offers the 3 key impact vectors companies must consider to build a business case for a more holistic approach to sustainability.

RestaurantQ2, 2022 | STATE OF THE INDUSTRY

2022 Connected Hospitality Experience Study: The Digital Evolution

This study explores the importance of a robust network infrastructure as technology adoption to enable productivity and enhance the guest experience increases in the hotel industry.

CPGQ2, 2022 | PLAYBOOK

Building Sustainable Consumer Packaged Goods Companies

This playbook offers a structured perspective on how CPG companies can embrace and implement a holistic sustainability strategy.

GroceryQ2, 2022 | PLAYBOOK

Unified Commerce for Grocery & Convenience Retail

This playbook offers a structured framework to help you define or refine your strategic business needs for your unified commerce platform.

RetailQ2, 2022 | PLAYBOOK

Building Sustainable Fashion and Apparel Retailers

This playbook offers a structured perspective on how fashion and apparel retailers can embrace and implement a holistic sustainability strategy.

GroceryQ2, 2022 | PLAYBOOK

Building Sustainable Food and Grocery Retailers

This playbook offers a structured perspective on how food and grocery retailers can embrace and implement a holistic sustainability strategy.

RetailQ1, 2022 | INDUSTRY PERSPECTIVE

State of the Industry: Future of Work

To meet the needs of the hybrid workplace, companies need to upgrade their infrastructure and leverage tools like AI/ML to provide more effective training.

RetailQ1, 2022 | BUYERS GUIDE

Unified Commerce for Stores

This buyers’ guide offers a structured perspective on what retailers and brands must prioritize when selecting their next point-of-sale platform.

RetailQ2, 2022 | PLAYBOOK

Retail Returns Prevention

This playbook offers a structured framework to help you identify what should be key components of your returns prevention strategy.

RetailQ1, 2022 | STATE OF THE INDUSTRY

2022 Connected Retail Experience Study: The Store's Digital Evolution

This study explores the importance and growth of digital technologies in the store environment and what requirements are necessary to ensure a seamless experience for the customer.

RetailQ1, 2022 | MARKET SNAPSHOT

5 Imperatives for Selecting a Workforce Management Solution for Your Retail Store Employees

This report offers a quick but structured perspective on what you must prioritize when selecting a workforce management solution for your next-gen workforce.

How Digital Acceleration Has Impacted Store Operations an the Next-Gen Workforce

RetailQ1, 2022 | MARKET SNAPSHOT

How Digital Acceleration Has Impacted Store Operations and the Next-Gen Workforce

To thrive in an increasingly dynamic environment, retailers must engage, empower and enable their next-generation workforce with best-in-class tools and training.

RetailQ1, 2022 | INDUSTRY PERSPECTIVE

Rethinking Retail: The Customer is the Only Channel

This industry brief presents a framework for retailers to accelerate their evolution from channel-centric to customer-centric strategy and operations.

RetailQ1, 2022 | MARKET SNAPSHOT

6 eCommerce Imperatives for the Modern Retailer

In this market snapshot, we discuss the six eCommerce imperatives that the modern retailer should consider to navigate the already complex retail commerce.

MultiindustryQ4, 2021 | STATE OF THE INDUSTRY

Becoming a Digital Distributor: A Playbook & Maturity Model

This eBook offers distributors a structured framework, clear definitions of key capabilities & a prescriptive guide on how to assess & improve digital maturity.

GroceryQ4, 2021 | INDUSTRY PERSPECTIVE

Store Operations Imperatives in Food & Grocery Retail

Grocery retailers must prioritize associate training and employee engagement to create a solid foundation for their next-generation store experience.

MultiindustryQ4, 2021 | MARKET SNAPSHOT

Transformation Imperatives for the Wholesale Distribution Industry

This market snapshot explores the five transformation imperatives for the wholesale distribution industry and its impact on distributors.

GroceryQ3, 2021 | INDUSTRY PERSPECTIVE

State of Digital Grocery: Growth at the Cost of Profitability

Grocery retailers need to improve their operational efficiencies by fundamentally re-imagining their processes and the underlying technologies supporting them.

ManufacturingQ3, 2021 | STATE OF THE INDUSTRY

The Fast Track to Manufacturing Intelligence

Companies must assess their readiness and then leverage Manufacturing Intelligence to survive in the increasingly complex and competitive global environment.

RetailQ3, 2021 | INDUSTRY PERSPECTIVE

Navigating Blind Spots: The State of Digital Marketing

Navigating the increasingly complex and rapidly changing business environment requires marketers to improve their customer insights maturity.

MultiindustryQ3, 2021 | INDUSTRY PERSPECTIVE

Failure to Scale: The State of Personalization in Retail and Travel

Personalizing the shopper journey is a strategic goal for most firms yet personalization maturity is low as firms struggle to scale their efforts.

GrocerySeptember 22, 2021 | INFOGRAPHIC

Profitability in Grocery

This infographic offers a perspective on the performance of digital in grocery retailing and the technologies where grocers are investing.

RestaurantQ3, 2021 | INDUSTRY PERSPECTIVE

State of the Hotel Industry: Employee Safety Devices

Hotel & lodging industries should build contactless experience with smart technologies that interconnect & use data to optimize employee & guest experience.

ManufacturingQ3, 2021 | MARKET SNAPSHOT

Leveraging Digital Product Design & Simulation In The Consumer Goods Industry

Consumer goods manufacturers should adopt the Product Design and Simulation software to reduce prototyping costs and speed up time to market.

ManufacturingQ3, 2021 | MARKET SNAPSHOT

Unique Consumer Experiences

Businesses are increasingly investing in user experience for cross-selling and upselling, improving customer retention and improving customer satisfaction.

ManufacturingQ3, 2021 | MARKET SNAPSHOT

Product Performance Intelligence

Analyzing data to understand product performance gives businesses a competitive advantage by enabling them to create differentiated products for their customers.

MultiindustryQ2, 2021 | MARKET SNAPSHOT

Digital Transformation & Security: Executive Learnings & Insights

Robust security is a foundation element that is an essential must to realize benefits from digital transformation programs.

RetailQ2, 2021 | STATE OF THE INDUSTRY

2021 State of the Industry Report Retail Returns

This eBook presents key insights from Incisiv’s research on retail returns based on a survey of 100+ retailers and 2,500+ shoppers.

RetailMay 4, 2021 | INFOGRAPHIC

2021 Retail Excellence Playbook

This infographic offers a preview of a strategic framework for retailers to identify and prioritize key transformation investments.

RetailQ1, 2021 | PLAYBOOK

Retail Excellence Playbook

This report offers a strategic framework for retailers to identify and prioritize key transformation investments.

RetailQ2, 2021 | PLAYBOOK

Retail Outlook - Evolution of Gift Cards: From Transactions to Engagement

Retailers should improve gift card capabilities to enable smarter sales by recommending or curating gift card options and relevant products.

RetailQ2, 2021 | PLAYBOOK

Fast Casual Restaurant Outlook: Evolution of Gift Cards: From Transactions to Engagement

Restaurant brands have to think beyond the transaction/purchase of gift cards and focus on eliminating friction across the entire journey.

RestaurantQ1, 2021 | STATE OF THE INDUSTRY

Digital in the Next Normal Restaurant Outlook: Scaling Digital Capabilities

Digital transformation is no longer a choice, brands and franchisees have to transform their business at a rapid pace to drive continuous improvement.

RestaurantQ1, 2021 | MARKET SNAPSHOT

Redefining the Guest Experience through Unified Commerce

Operators must offer a consistent ‘unified’ view of their offerings to their guests and must have the same view internally to ensure efficient operations.

RetailDIGITAL ROUNDTABLE

Understanding Where Grocers Prioritize Investments to Satisfy the Shopper

In this exclusive Digital Roundtable, we will discuss the new personas that define the grocery shopper and the technology ramifications of the new shopper expectations.

RetailQ1, 2021 | PLAYBOOK

The Why, How & So-What of Inventory Visibility

This eBook presents key insights from Incisiv's survey of retail executives to understand supply chain priorities, strategies, challenges and performance benchmarks.

RetailQ4, 2020 | BUYERS GUIDE

Point-of-Sale Software for High-Touch Retailers

This Buyers' Guide provides a framework for high-touch retailers to plan and prioritize important capabilities for 2021 and beyond.

Restaurant
December 3, 2020 | INFOGRAPHIC

Online Growth in the Restaurant Industry

This infographic explores the digital maturity of restaurant operators and ranks them based on the performance of their digital channels.

ConvenienceQ4, 2020 | BENCHMARK

Convenience Store Chains Digital Maturity Benchmark, 2020

This is an executive summary report based on Incisiv’s analysis of the digital presence of leading convenience store chains in North America.

RestaurantQ4, 2020 | BENCHMARK

Limited Service Restaurant Digital Maturity Benchmark, 2020

This is an executive summary report based on Incisiv’s analysis of the digital presence of leading Limited Service Restaurants in the US and Canada.

RestaurantQ4, 2020 | MARKET SNAPSHOT

The Four Imperatives of the Redefined Restaurant Environment

To enable new safety requirements and new guest expectations for in-location dining, restaurateurs need to rethink their systems approach.

RetailNovember 23, 2020 | INFOGRAPHIC

Online Growth in Apparel

This infographic explores the digital maturity of apparel retailers and ranks them based on the performance of their digital channels.

RetailQ4, 2020 | MARKET SNAPSHOT

Retail Insight Series: Why Customer-Centric Merchandising and Marketing is the Foundation Of Growth.

In an increasingly unpredictable business landscape, Retailers need to improve their use of shopper insights to respond more rapidly to constant change.

ConvenienceDecember 3, 2020 | INFOGRAPHIC

Online Growth in Convenience Store Business

This infographic explores the digital maturity of convenience store operators and ranks them based on the performance of their digital channels.

RetailQ4, 2020 | BENCHMARK

Apparel Digital Maturity Benchmark, 2020

This is an executive summary report based on Incisiv’s analysis of the digital presence of leading apparel and footwear retailers in the US and Europe.

RetailQ3, 2020 | MARKET SNAPSHOT

The New Store Shopper in High-Touch Retail

Key insights from an in-store shopper survey covering US shoppers who plan to visit a high-touch retail store (non grocery) in the next 6 months.

GroceryOctober 20, 2020 | INFOGRAPHIC

Growth of Online Grocery

This infographic explores the digital maturity of grocery retailers and ranks the top grocers based on the performance of their digital channel.

RetailDIGITAL ROUNDTABLE

Preparing for the ‘New Normal’ Customer Behavior in a Post COVID World

Incisiv is bringing together digital leaders to discuss the customer behavior in the new normal and the changes in the customer behavior in long term.

GroceryQ4, 2020 | BENCHMARK

Grocery Digital Maturity Benchmark, 2020

This is an executive summary report based on Incisiv’s analysis of the digital presence of leading grocery retailers and food banners.

RetailQ4, 2020 | INDUSTRY PERSPECTIVE

The 4 Pillars of Resilient Supply Chains.

The pandemic has stress-tested the global supply chain. To ensure sustained growth, leaders must focus on building a resilient supply chain.

RetailQ4, 2020 | PLAYBOOK

Leveraging Technology-Based Safety Initiatives to Thrive in the Next Normal

Building contactless operations requires a fundamental re-imagining of the physical store, all operational processes and the underlying technology.

GroceryQ3, 2020 | STATE OF THE INDUSTRY

eGrocery’s New Reality
The Redefinition of the Shopper Journey

This study investigates online grocery shopper behavior and changes in shopping preferences in 2020 and beyond, and provides recommendations for grocery retailers.

RetailSeptember 22, 2020 | INFOGRAPHIC

Why Insights Underpin the Future Supply Chain

Supply chain resilience is critical for ensuring frictionless customer experiences in the current landscape of uncertainty.

RetailSeptember 22, 2020 | BLOG

Why Insights Underpin the Future Supply Chain

This blog highlights the importance of analytics and cloud for retail executives who overwhelmingly want to improve the agility of their supply chain.

MultiindustryQ3, 2020 | MARKET SNAPSHOT

Reopening the Doors of Retail and Restaurant

This eBook discusses the new technology priorities, marketing & promotional strategies, and operational excellence needed as retail and restaurants reopen.

RetailAugust 31, 2020 | BLOG

The Micro-fulfillment Imperative.

Digital grocery sales will continue to be a part of the ‘new’ consumer behavior. For growth, grocers need to solve their digital unprofitability problem.

RetailAugust 31, 2020 | BLOG

The 4 Pillars of Resilient Supply Chains

This blog presents key insights from conversations with leading retail supply chain executives on how global supply chains have reacted to the pandemic.

RetailQ3, 2020 | MARKET SNAPSHOT

The 4 Pillars of Resilient Supply Chains.

Retailers' challenges have amplified due to the pandemic. This eBook discusses the key pillars to drive your supply chain strategy in a COVID-19 world.

RetailQ3, 2020 | MARKET SNAPSHOT

The Retail Customer: New Behaviors, New Expectations

As the customer adapts to new rules around shopping, the definition of ‘experience’ has changed and retailers must also adapt and change.

RetailDIGITAL ROUNDTABLE

Beyond The Immediate: How Can Grocers Sustain Growth and Improve Profitability With Online Business

In this roundtable we will discuss the strategic, business process and technology ramifications of the growth grocers have experienced during the pandemic.

RetailAugust 10, 2020 | INFOGRAPHIC

The 4 Pillars of Resilient Supply Chains

Organizations are facing supply chain disruptions due to the pandemic. Here are the four pillars to ensure supply chain resilience in a COVID-19 world.

RetailQ3, 2020 | PLAYBOOK

The Store Associate: New Roles, New Responsibilities

Retailers must change their approach to associate management in the current environment in order to ensure customer needs are being met.

RetailDIGITAL ROUNDTABLE

(Re)Building Customer Experiences for the Next-Normal

In this exclusive Digital Roundtable, we will discuss the strategic, business process and technology ramifications of three key factors driving the customer experience of tomorrow.

RetailJuly 15, 2020 | BLOG

Marketing & Promotional Strategies to Win the Trust of Customers

In this blog, learn from leaders at Sur La Table and Chief Outsiders the importance of the right message and promotion in an era of uncertainty and fear.

RetailJuly 15, 2020 | BLOG

The New Priorities for Technology – The Hands-off Imperative

In this blog, learn from leaders at HP and Intel the roles contactless and IoT technologies will take on as stores adapt.

RetailQ2, 2020 | INDUSTRY PERSPECTIVE

The State of Application Development Platforms for Delivering Industry Solutions.

The increasing sophistication & complexity of application development means ISVs and SIs need to expand their development options to get to market faster.

RetailJuly 15, 2020 | BLOG

Operational Excellence – Doing More With Less During the Road to Recovery

In this blog, learn from leaders at Australian retailer, MyChemist and Fortium Partners what operational priorities are necessary in the new normal.

RetailJuly 13, 2020 | BLOG

New Associate Imperatives in a Pandemic Era

This blog discusses how the role of the associate has been redefined and what retailers and restaurants need to do to ensure the safety of their teams.

RestaurantJuly 15, 2020 | BLOG

Store & Restaurant Associates Redefined – Preparing for New Roles & New Priorities

In this blog, learn from leaders at Axsium and RSPA the steps required to retrain, rehire and retain the best associates.

RetailJuly 15, 2020 | BLOG

Cleanliness & Safety – Strategies for Providing a Safe Environment in Your Stores & Restaurants

In this blog, learn from leaders at Saladworks and HP what protocols will ensure a safe operating environment for both customers and employees.

RetailJune 23, 2020 | BLOG

Realizing the Benefits of Application Development Platforms in the ISV and SI Ecosystem

In this blog, we’ll detail how ISVs and SIs can benefit from developing applications on a platform from an enterprise solutions provider.

RetailJuly 13, 2020 | BLOG

New Customer Imperatives in a Pandemic Era

This blog discusses how the new reality has changed customer behavior forever and how critical it is for industry to work together to meet the new needs.

RetailJune 23, 2020 | BLOG

The Evolution of Application Development Platforms

In a software development environment where agility and speed are table stakes, the onset of application development platforms from enterprise solution providers can offer a dynamic channel to grow the business.

RetailQ2, 2020 | MARKET SNAPSHOT

5 Steps Towards Intelligent, Self-Correcting Supply Chains

An agile, adaptive, autonomous supply chain that can detect and react to disruptions in real-time, is the Holy Grail for supply chain professionals.

RetailJune 23, 2020 | BLOG

Perceptions Hampering Adoption of Application Development Platforms

Our research shows that while application development platforms from enterprise solution providers are growing in prominence, there are many perceptions about their value that need to be overcome.

Grocery Q4, 2019 | BENCHMARK

Digital Maturity Benchmark Report: State of Digital Grocery 2019

This interactive eBook explores the correlation between digital maturity & financial performance and profiles the top 80 grocery chains in the US & Europe.

RetailQ2, 2020 | MARKET SNAPSHOT

5 Reasons Why Inventory Visibility Matters Now More Than Ever.

Industry experts and practitioners share their perspective on the highest-value opportunities for retailers and brands from improving inventory visibility.

RetailQ1, 2020 | INDUSTRY PERSPECTIVE

Artificial Intelligence in Retail: An Executive Perspective

The retail C-suite is excited about the possibilities AI offers across the retail value chain. However, it is essential to prioritize use-cases that matter most to their business.

RetailQ2, 2020 | MARKET SNAPSHOT

The 4 Tenets of Partner Enablement for a Digital Supply Chain.

With business-as-usual no longer an option, today is an opportunity for enterprises to lay a strong foundation for the digital supply chain of tomorrow.

RestaurantApril 06, 2020 | BLOG

What You Can Learn With a Drink in Your Hand: Musings From B2B Tech Virtual Happy Hours.

Incisiv hosted two Virtual Happy Hours with 18+ technology executives last week to discuss how they are adapting their marketing and sales strategies during a time no one wants to be sold or marketed to.

RetailQ2, 2020 | MARKET SNAPSHOT

5 Key Fulfillment Capabilities in the New Normal.

Retailers must re-architect their omnichannel fulfillment processes and systems to deliver amazing customer experiences profitably in the new normal.

RestaurantApril 21, 2020 | BLOG

B2B Tech Virtual Happy Hours Redux - The Positive Outcomes From the New Normal

From the worst situations come creativity and innovation. B2B tech companies are stepping up in preparation to thrive in the new normal.

RetailJanuary 29, 2020 | INFOGRAPHIC

Artificial Intelligence is a Key Enabler of Retail's Digital Transformation

As data, insight and automation emerge as the key enablers of retail’s digital transformation, the retail C-suite is increasing investments 5X in artificial intelligence.

MultiindustryApril 20, 2020 | BLOG

Impact of COVID-19 on the Retail and Restaurant Industries

Incisiv's research quantifies the impact of COVID-19 and presents key considerations for retail and restaurant businesses in the next 1-12 month period.

GroceryQ4, 2019 | BENCHMARK

Digital Maturity Benchmark Report State of Digital Grocery 2019

Incisiv's 1st annual Grocery Digital Benchmark Report explores the correlation between digital maturity and financial performance. It also helps grocers identify key digital capabilities that help them succeed.

GroceryQ3, 2019 | INDUSTRY PERSPECTIVE

Online Ordering in Grocery
State of the Industry Benchmark

This is an executive summary report based on Incisiv’s State of the Industry Benchmark study focused on online ordering in grocery, commissioned by AT&T.

RetailFebruary 10, 2020 | INFOGRAPHIC

Your Point-of-Sale Could Be Your Point-of-Fail

Why retailers and restaurants must pay close attention to their store systems’ security.

RetailQ4, 2019 | INDUSTRY PERSPECTIVE

Why Inventory Visibility is Central to the Future of Store Experience

Retailers’ success rests squarely on a foundational capability that powers all their current and future priorities: the velocity, veracity and viability of their inventory data.

RetailNovember 18, 2019 | VIDEO

How Business and Technology Teams are Collaborating to Transform Incrementally

There is a divide between technology and line of business (LOB) teams due to competing priorities. But the traditionally defined lines between technology and Line of Business (LOB) leaders have blurred.

RetailJanuary 11, 2020 | BLOG

Attention-Seeking Insights Firm Makes Hasty Hiring Decision in a Desperate Newsjacking Attempt.

Bill Little joins Incisiv as [placeholder title] to drive…..oh screw this…. #NRF2020 #NRFBIGShow2020 #Megexit

Top Challenges to Overcome for B2B Success

RetailNovember 18, 2019 | INFOGRAPHIC

Top Challenges to Overcome for B2B Commerce Success

B2B Commerce sales is predicted to cross over $6.6 trillion by 2020. All leaders must learn to tackle these 3 challenges that can get in the way of their success.

RetailNovember 06, 2019 | BLOG

Six Strategies for B2B Commerce Success in the Age of Amazon.

As B2B buyers’ expectations and behaviors change, enterprises have a tremendous opportunity to supercharge their commerce experience with convenience, innovation, and personalization.

RetailQ3, 2019 | INDUSTRY PERSPECTIVE

Four Key B2C Commerce Imperatives

And, Why Enterprises Must Prioritize API-First Agility Over Headless Hyperbole.

The 5 store formats reshaping apparel and specialty retail

RetailQ4, 2019 | INDUSTRY PERSPECTIVE

The 5 store formats reshaping apparel and speciality retail

And what that means for the point-of-sale.

RetailSeptember 24, 2019 | VIDEO

Navigating Digital Experience Transformation Complexity in B2B, B2C and B2E Use-Cases

To support experiences across multiple stakeholders, organizations must continually evolve based on customer expectations benchmarked against the best digital experiences.

The Skintelligent Age 5 DNVDs Adding Brasins to Beauty One Category at a Time

RetailAugust 28, 2019 | BLOG

The ‘Skintelligent’ Age: 5 DNVBs Adding Brains to Beauty One Category at a Time

How DNVBs are using technology to serve customized products and services in the overcrowded beauty industry, and what established retailers are doing to stay relevant.

RetailOctober 09, 2019 | BLOG

Middling Insights Firm Offers Beleaguered Real Estate Company a Lifeline.

Incisiv will host its underwhelming annual event “9th and Digital” at a WeWork event space in Flatiron, NYC.

RetailQ1, 2019 | INDUSTRY PERSPECTIVE

2019 Retail CXO Viewpoint

Executive summary highlights from a global survey of 200+ CXOs on key digital transformation imperatives.

RetailOctober 03, 2019 | INFOGRAPHIC

The Four Key Imperatives for B2C Commerce Success.

B2C eCommerce success hinges on adapting to rapidly changing consumer expectations and executing delightful experiences profitably.

RetailSeptember 06, 2019 | BLOG

Navigating FSTEC 2019: Exhibitor Guide by Solution Category

We did the grunt work so you don’t have to. A curated selection of FSTEC 2019 exhibitors organized by solution category.

RetailJuly 18, 2019 | BLOG

The X’s and O’s of SAP’s GTM Strategy

At this week’s SAP Analyst Base Camp, SAP profiled a continuing evolution of their journey to enable their customers to keep up with a dramatically new digital business environment.

Retail Q2, 2019 | BUYERS GUIDE

The Next-Gen Point of Sale Buyers' Guide

This Buyers’ Guide will help retailers & brands translate their most critical business needs into prioritized criteria for point of sale software selection.

Retail August 13, 2019 | BLOG

The Future of Voice in Commerce & Beyond.

Voice Technology and Voice-Enabled Commerce is changing the way retailers go about their business and changing the way consumers shop.

RetailJuly 03, 2019 | BLOG

Lessons from Walmart: Smart Strategies for Retailers of All Sizes

Just because no one has the resources that Walmart has - it doesn’t mean retailers can’t take some of their growth strategies and scale them to their business.

RetailJuly 18, 2019 | BLOG

DNVB Endgame: 5 Unicorns and Their Quest for Growth

As many new brands scale operations to try to justify their $1 billion+ valuations, we look to decipher the sustainable path to growth.

Retail July 03, 2019 | BLOG

Brave New World: 5 DNVBs Navigating Clicks-to-Bricks Successfully

They came, they conquered, but now what? As DNVBs experiment and scale their brick and mortar strategy, they must overcome operational hurdles while remaining true to brand.

Retail May 29, 2019 | BLOG

Manhattan has the Momentum

At last week's Manhattan Momentum user conference, the company showed it has a clear vision to help its customers realize their supply chain and omnichannel strategies.

RetailJune 19, 2019 | BLOG

Consumer Consciousness FTW: 5 DNVBs That Make Sustainability Sexy

Digital native vertical brands (DNVBs) are especially well positioned to serve this growing consumer desire through clearer founding values, ethical sourcing, smarter marketing, and digital-first agility.

RetailJune 05, 2019 | BLOG

You Can’t Touch This: 3 Surprising Direct-to-Consumer Categories.

The brave brands that are going where few dare.

RetailQ1, 2019 | PLAYBOOK

Myth Busting Retail Associate Mobile Enablement

Smart use of mobile technologies can help retailers make store managers and associates more efficient, effective and productive in performing both customer-facing and operational tasks.

RetailMay 23, 2019 | BLOG

Thinking Small Inside the Big Subscription Box World

Subscription-based Digitally Native Vertical Brands (DNVBs) are leveraging unique product, marketing and fulfillment strategies that is causing real disruption across all retail segments.

RetailMay 14, 2019 | INFOGRAPHIC

State of the Industry (2019): Digital Supply Chain Performance

This animated infographic shows key highlights from the study uncovering goals, challenges and priorities of supply chain decision makers in the Retail, Manufacturing and 3PL industries.

RetailFebruary 25, 2019 | INFOGRAPHIC

Myth Busting Retail Associate Mobile Enablement

With the growing influence of mobile technologies on the retail shopper journey and new operational complexities of the digital store, retailers are re-evaluating their misbeliefs about investment in associate mobile technology.

RetailFebruary 22, 2019 | BLOG

Myth Busting Associate Mobile Enablement

Smart use of mobile technologies can help retailers make store managers and associates more efficient, effective and productive in performing both customer-facing and operational tasks.

Retail February 18, 2019 | INDUSTRY PERSPECTIVE

The No BS Retail Outlook

The definitive reference guide for the retail transformation pragmatist.

RetailQ1, 2019 | INDUSTRY PERSPECTIVE

The No BS Retail Outlook
The definitive reference guide for the retail transformation pragmatist.

An annual reference guide for the retail transformation pragmatist. The guide is based on insights from 6500 US shoppers, 1000+ senior business & technology decision makers and 300+ innovative retail enterprises.

RetailFebruary 05, 2019 | INFOGRAPHIC

The Intelligent Enterprise: Key Challenges Preventing Retailers from Realizing the Vision

As the retail landscape broadens and shoppers demand exceptional experiences, retailers must transform rapidly and execute flawlessly or risk becoming irrelevant.

RetailQ1, 2019 | INDUSTRY PERSPECTIVE

Why and How Retailers Must Become an Intelligent Enterprise

As the retail landscape broadens and shoppers demand exceptional experiences, retailers must transform rapidly and execute flawlessly or risk becoming irrelevant.

RetailQ3, 2018 | INDUSTRY PERSPECTIVE

The Definitive Digital Twin Primer: Delivering on the Next Generation of Product Lifecycle Management

Findings and analysis from the survey of small to mid-market (SMB) Industrial Machinery & Heavy Equipment (IMHE) executives who are involved in the product lifecycle management in organizations in the US, UK and Germany.

RetailQ4, 2018 | PLAYBOOK

5 Requirements for Successful In-Store Digital Experiences.

For many retailers, the future hinges on successfully transforming stores through digital experiences. Increased technology investment alone, however, will not guarantee success.

RetailJanuary 18, 2019 | BLOG

Aligning the 2019 Store Technology Investments with Digital Customer Expectations

The retail industry is poised to make the greatest increase for in-store investments since 2007. Even with these planned increases, most retailers still lag shopper expectations.

RetailNovember 29, 2018 | BLOG

The 5 Requirements for Successful In-Store Digital Experiences

Your consumers crave the richness of digital in-store. You throw the technology kitchen sink at the store. What could go wrong? Everything.

RetailNovember 29, 2018 | INFOGRAPHIC

In-Store Digital Experiences: Easier Said Than Done

As retailers invest in-store digital experiences, they must avoid costly failure by focusing on 5 key imperatives.

RetailNovember 13, 2018 | INFOGRAPHIC

Digital Twin - Delivering on the Next Generation of Product Lifecycle Management

New product development is critical in today's environment, yet failure rates remain way too high. Digital Twin technology holds promise to lower costs, boost profitability and enhance product success rates.

ManufacturingNovember 05, 2018 | BLOG

Leveraging the Digital Twin to Win in Industrial Manufacturing

The stakes have never been higher for industrial manufacturers to improve their product lifecycle management processes.

MultiindustryNovember 05, 2018 | BLOG

Now Emerging; The Digital Twin in Retail and Consumer Products

The stakes have never been higher for retail and consumer products companies to improve their success rates with new product development.

Retail Q3, 2018 | INDUSTRY PERSPECTIVE

The Definitive Digital Twin Primer: Delivering on the Next Generation of Product Lifecycle Management

Findings and analysis from the survey of small to mid-market (SMB) Consumer Products and Retail executives who are involved in the product lifecycle management in organizations in the US, UK and Germany.

RetailQ3, 2018 | PLAYBOOK

How Modern Age Consumerism Drives Pricing Complexity

Key shopper expectations are driving the need for retailers to re-assess their pricing (and re-pricing) capabilities.

RetailQ3, 2018 | INDUSTRY PERSPECTIVE

Five Priorities Driving the Renaissance of the Store in 2019

Finding and analysis from a survey of retail executives managing in-store technology and operational strategies in the USA.

RetailAugust 13, 2018 | BLOG

Winning the War at the Store: Leveraging Data to Win with Customers

Learn from Albertsons, IBM, and Cherry Advisory as they detail what it takes to win the war in today’s stores.

RetailSeptember 17, 2018 | INFOGRAPHIC

How Modern Age Consumerism Drives Pricing Complexity

A look at how retail innovators are addressing the 5 key expectations of a modern shopper, and what this means for retailers in terms of their pricing and promotion capability.

Order Management True Value Winning Where The Customer Is

RetailQ3, 2018 | INDUSTRY PERSPECTIVE

Order Management's True Value: Winning Where the Customer is

Retailers are scrambling to adapt to expectations of today’s customers and must be enabled by modern order management systems.

RetailAugust 01, 2018 | INFOGRAPHIC

Consumer Trends Driving the Digital Store

New shopper imperatives are dictating how retailers should engage with their customers.

RestaurantJuly 25, 2018 | BLOG

Enabling the Digital Dining Experience

A fireside chat with leaders from Boston Retail Partners and Windstream as they share how guest expectations are pulling the restaurant industry to invest in improving the dining experience.

RetailJuly 31, 2018 | BLOG

Uncovering the Store’s Digital Footprint

Digital technologies can drive big benefits for retailers as long as they understand which initiatives their customers value.

Retail July 24, 2018 | BLOG

Why Retailers Must Strengthen Their Digital Core

And other thoughts from SAP’s Industry Analyst Base Camp.

RestaurantJuly 16, 2018 | INFOGRAPHIC

Digital Dining: The Race to Meet Guest Expectations

The next generation of diners are forcing operators to rethink their digital strategies.

RetailQ2, 2018 | PLAYBOOK

Retail's Digital Crossroads: The Race to Meet Shopper Expectations

Digital technologies are requiring retailers to reinvent their store strategies as consumers demand convenience, flexibility, and speed.

RestaurantQ2, 2018 | PLAYBOOK

Restaurant Digital Crossroads: The Race to Meet Guest Expectations

Digital technologies are reshaping and disrupting every phase of the dining journey.

RetailQ2, 2018 | PLAYBOOK

Is Your Frontline Prepared for the Changing Role of the Store?

Leading retail innovators are reimagining their brick-and-mortar stores in the age of digital-first customer experience. As other retailers follow suit, they should emulate leaders in more than just intent.

RestaurantJune 26, 2018 | BLOG

Chasing the Digital Guest – Restaurants' Race to Keep Up

Digital is greatly impacting guest behavior and operators are scrambling to close the execution gap between guest expectations and technology capability.

RetailQ1, 2018 | PLAYBOOK

The Future of Stores: How, Not How Many.

Retail innovators are redefining the role of brick and mortar stores in the context of their overall business model and customer experience. Four retail upstarts offer valuable lessons to larger retailers weighed down by legacy.

RetailMay 03, 2018 | BLOG

Holy Alibaba, WalMart for the Win, and Other Musings from the Global Retailing Conference.

The retail industry proves it’s up for the challenge of the retail revolution as it addresses the next generation of retail leadership.

RetailQ2, 2018 | PLAYBOOK

Optimizing Store Operations in the Age of Digital Transformation

As retailers evolve stores from being destinations of commerce to becoming exciting hubs of customer experience, store teams need to contend with greater operational complexity.

RetailApril 04, 2018 | BLOG

Are Retailers Truly Committed to Delivering a Best-in-Class Customer Experience?

Customer experience is intricately linked to, reliant on and powered by retailers’ frontline associates. Why, then, do retailers struggle to empower them with the right tools, training and incentives?

RetailMarch 23, 2018 | INFOGRAPHIC

What do Frontline Employee Experience Leaders do Differently?

Based on a study of how 120 global retailers enable their frontline workforce, Incisiv estimates retailers can achieve a 10% gain in sales and profit by becoming Leaders in employee experience.

Restaurant March 26, 2018 | BLOG

Supercharging Restaurant Performance Through Analytics: The Time to Build a Better Mousetrap is Now, or Never.

As small and mid-size restaurants face new competitors, strive harder to please customers, and strengthen digital operations, they must utilize focused insights to improve business performance.

RetailMarch 07, 2018 | BLOG

What’s Holding Retailers Back from Investing in Their Frontline Workforce?

Retailers clearly associate an excellent employee experience with the ability to deliver a great customer experience. Why, then, do only 1 in 10 adequately enable their frontline workforce with tools and training?

RetailMarch 21, 2018 | INFOGRAPHIC

The Real Cost of Not Enabling Your Frontline Workforce

This video highlights the real cost retailers pay by not enabling their frontline workforce with modern tools and training.

RetailMarch 08, 2018 | BLOG

Is the Marketplace Model Set to (Again) Disrupt the Future of Brick & Mortar Retail?

As retailers struggle with excess capacity, too much product, and a need to enhance the customer experience, it’s time to experiment with new (and old) ways of doing things. The marketplace model just may be that way.

RetailFebruary 09, 2018 | INFOGRAPHIC

The Real Cost of Not Enabling Your Frontline Workforce

A retailer with $1B in annual revenue loses $110M annually by not enabling its frontline workforce with modern technology and training.

RetailQ1, 2018 | PLAYBOOK

What Digital Forgot: The Retail Frontline

The average retailer is shy about investing in technology and training for its frontline workforce.

RetailFebruary 15, 2018 | BLOG

The Evolution of the Technology Life Cycle

A fireside chat with three solution provider executives on how they partner with their clients to remove friction in the technology life cycle for a mutually beneficial outcome.

RetailQ4, 2017 | PLAYBOOK

Profitable Omnichannel Order Fulfillment Remains Retail's Elusive Holy Grail.

Findings & analysis from a global survey of leading food and non-food retailers

RetailFebruary 08, 2018 | BLOG

The Future of Stores: How, Not How Many

Retail innovators are redefining the role of brick and mortar stores in the context of their overall business model and customer experience. Here’s a look at 4 retail upstarts, and the lessons they offer larger retailers weighed down by legacy.

Retail January 30, 2018 | BLOG

The Business Case for Retailers to Better Enable Their Frontline Workforce

Beyond the obvious implications on customer experience; the cost, productivity and conversion improvements that an enabled frontline offers should be hard for retailers to ignore.

RetailJanuary 30, 2018 | INFOGRAPHIC

Omnichannel Order Fulfillment is not Profitable for a Majority of Retailers

An executive summary of key findings from a global executive survey by Incisiv, in partnership with Digital Foodie & Salmon

RetailJanuary 02, 2018 | INFOGRAPHIC

Incisiv's Year in Review

As the curtain falls on 2017, we look back at the year that was.

RetailJanuary 05, 2018 | BLOG

Emerging Technologies In Retail: An Execution Primer

Incisiv's Gaurav Pant sat down for an informal chat with Avanade's Melissa Sherrard and Aaron Reich to get perspective on Incisiv's global survey on emerging technology in Retail.

RetailDecember 12, 2017 | BLOG

The Top 6 Not-To-Be-Missed Events at the National Retail Federation’s 2018 BIG Show in NYC

In a move that surprised exactly no-one, Industry insights firm Incisiv announced today an un-ashamedly biased list of top networking and learning opportunities at the NRF BIG Show.

RetailNovember 13, 2017 | BLOG

The Role of The Store Associate in a Tech-Enabled, Self-Service World

Stores still matter. Does the store associate still matter? A look at how technology and the store associate factor into today’s store environment.

RestaurantDecember 05, 2017 | BLOG

Wake Up & Smell the Coffee: Notes from a Visit to the Starbucks Reserve Roastery & Tasting Room in Seattle

Incisiv’s resident road warriors arrived at Starbucks’ Reserve Roastery & Tasting Room in Seattle for a quick visit. I sat down with them soon after for an informal chat about their experience.

RetailNovember 08, 2017 | BLOG

3 Lessons Brick & Mortar Retailers Can (Still) Learn from Apple

Notes from my visit to Apple’s latest “town square” in Chicago, and from experiencing the launch of the world’s most anticipated “mass-luxury” product.

Retail October 23, 2017 | BLOG

Putting People First, Applying Design Thinking to Retail Transformation, and an SAP Leonardo Taboo Card: Retail Executive Forum Recap

People are the core of digital transformation. “Digital” is more than selling stuff on the web. The core of retail needs a gut rehab. This, and more in my recap of SAP’s 2017 Retail Executive Forum in NYC.