State of the Industry
Logistics 2030: Pivoting to a Client-Centric Future
Q1, 2024
The logistics industry is undergoing a pivotal transformation, driven by the rapid rise of e-commerce, increasing globalization, and changing consumer demands. Today, retailers and manufacturers require more than just basic transportation services—they seek logistics service providers (LSPs) who can act as strategic partners, streamlining operations, enhancing customer experiences, and skillfully managing the complexities of global trade. Additionally, the growing focus on sustainability and supply chain resilience underscores the urgency for LSPs to evolve.
In this report, we explore the vision for LSPs in 2030, outlining why LSPs must transition from traditional roles into becoming growth partners, innovation leaders, and stability anchors. This report offers a comprehensive roadmap for LSPs to achieve this transformation by adopting advanced technologies, fostering deeper client relationships, and integrating end-to-end logistics solutions. By adopting these strategies, LSPs can not only meet the changing needs of their clients but also thrive in an increasingly competitive and consolidated industry.
FOUR KEY B2C COMMERCE IMPERATIVES
Incisiv
Here’s a preview of the report. The full report is available for free download via the form below.
As consumers continue to reshape their expectations,
enterprises must contend with a uniquely challenging landscape.
The consumer technology landscape is forever changing.
From Pinterest to TikTok, WeChat to Instagram, new experiences can rapidly gain consumer adoption and relevance.
From augmented reality to voice, smartwatches to chatbots, consumers are constantly embracing new interaction paradigms.
Commoditized convenience is eroding loyalty and margin.
Consumers expect convenience. If you can't deliver it, they'll go elsewhere - e.g. next day shipping becoming the new standard.
Walmart will reportedly lose USD 1 billion on eCommerce revenue of USD 21 billion this year as it faces challenges in its bid to complete against Amazon – from trouble integrating its DNVB acquisitions to impact on margin from its next-day delivery operations.
Consumers value experiences that are curated to fit their lives better.
They want to engage, be served, and transact at their time, their pace, their place. They have little patience, infinite choice and the freedom to swipe left at the slightest hint of friction.
