Availability of information and assistance at every step
Ease of placing and receiving orders
Speed and effectiveness of customer service interactions. Efficiency and convenience of live chat and voice call tools
To view the complete top 133, download Incisiv’s 2023 Omnichannel Customer Service Index eBook. The eBook also includes top retailers ranks by capability areas (e.g. Discovery, Purchase, and Customer Engagement & Services etc.) and by industry format.