Availability of information at the crucial decision points
Availability, speed, and convenience of fulfillment
Fulfillment costs to the customer and payment options
Resolution, returns, and customer assistance
To view the complete list download Incisiv’s 2023 Omnichannel Experience Index report. The report includes top retailers ranked by capability areas (Inventory Visibility, Frictionless Fulfillment, Cost & Payments and 360-Degree Service).