The pandemic is driving a shift in when, where and how customers shop; forcing an acceleration in digital transformation plans.
The pandemic has upended every aspect of our lives, including our priorities and expectations around the retail experience.
The retailers and brands that were more digitally mature pre-pandemic fared far better during the 2nd quarter 2020. In addition, the retailers and brands that can identify and adapt to new customer expectations will have the best chance to survive and thrive going forward.
permanently change the way people shop and that most consumers will move exclusively to omnichannel shopping.
is the recorded eCommerce sales Q1’20, 13% growth as compared to the same period last year.
increase in online sales of grocery category as compared to Q1'19
of consumers say shopping trips have become less frequent but more expensive.
of consumers said they are more likely to choose online ordering and new fulfilment options even after the outbreak is over.