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REPORT

Convenience Store Chains Digital Maturity Benchmark, 2020

Title Sponsors

Punchh Hathway

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Q4, 2020

Convenience store chains benchmark categories & mobile app segments.

research and development

Research and discovery
ease of ordering

Online Ordering & Fulfillment

customer engagement

Customer Engagement & Service

Segments benchmarked

Commerce

Convenience chain mobile applications offering online ordering.

Non-Commerce

Convenience store chain mobile applications with no ordering capability but having other capabilities like rewards management, store information, coupons etc.

Digital Maturity Leaderboard

To view the complete top 97, download Incisiv’s Convenience Digital Maturity Benchmark, 2020. The eBook also includes top convenience chain ranks by user journey stage (e.g. Discovery, ordering, fulfillment etc.)

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