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Market Snapshot

Grocery's New Imperatives: The Last (Mile) Wake-Up Call

Q1, 2025

The grocery retail sector is at a critical inflection point where success demands transformation beyond traditional boundaries. Traditional grocers now compete with farmers' markets and direct-to-consumer brands for fresh credibility, while viral TikTok produce hauls drive store choice more effectively than weekly circulars. Meanwhile, 30-minute delivery promises are reshaping fundamentals, private labels are evolving from budget alternatives to cult favorites, and personalized promotions are making price-matching obsolete.

This report outlines five essential transformation imperatives: making every customer interaction count through strategic merchandising, turning convenience into loyalty via intelligent shopping experiences, mastering fresh food supply chains through real-time inventory tracking, evolving stores into digital hubs that orchestrate commerce seamlessly, and building operations optimized for speed and freshness. Through these capabilities, grocers can transform from traditional supermarkets into food and wellness destinations that turn shoppers into advocates.

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FOUR KEY B2C COMMERCE IMPERATIVES

And, Why Enterprises Must Prioritize API-First Agility Over Headless Hyperbole.

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Q3, 2019

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As consumers continue to reshape their expectations,

enterprises must contend with a uniquely challenging landscape.

The consumer technology landscape is forever changing.

From Pinterest to TikTok, WeChat to Instagram, new experiences can rapidly gain consumer adoption and relevance.

Consumer, Technology, Incisiv

From augmented reality to voice, smartwatches to chatbots, consumers are constantly embracing new interaction paradigms.

Commoditized convenience is eroding loyalty and margin.

Consumers expect convenience. If you can't deliver it, they'll go elsewhere - e.g. next day shipping becoming the new standard.

Walmart will reportedly lose USD 1 billion on eCommerce revenue of USD 21 billion this year as it faces challenges in its bid to complete against Amazon – from trouble integrating its DNVB acquisitions to impact on margin from its next-day delivery operations.

Consumers value experiences that are curated to fit their lives better.

They want to engage, be served, and transact at their time, their pace, their place. They have little patience, infinite choice and the freedom to swipe left at the slightest hint of friction.

Consumer, Experience, Incisiv

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