State of the Hotel Industry: Employee Safety Devices
The hotel and lodging industry will take time to get back to pre-COVID levels of occupancy and RevPAR. The question facing hotel executives is what the ‘new’ hotel experience will look like in the future.
The implications for the industry are clear; they have to build towards a contactless experience for guests and associates alike. The foundation of this contactless experience is smart technologies (e.g., smart locks, employee safety devices) that interconnect and use data to help optimize the employee and guest experience.
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As consumers continue to reshape their expectations,
enterprises must contend with a uniquely challenging landscape.
The consumer technology landscape is forever changing.
From Pinterest to TikTok, WeChat to Instagram, new experiences can rapidly gain consumer adoption and relevance.
From augmented reality to voice, smartwatches to chatbots, consumers are constantly embracing new interaction paradigms.
Commoditized convenience is eroding loyalty and margin.
Consumers expect convenience. If you can't deliver it, they'll go elsewhere - e.g. next day shipping becoming the new standard.
Walmart will reportedly lose USD 1 billion on eCommerce revenue of USD 21 billion this year as it faces challenges in its bid to complete against Amazon – from trouble integrating its DNVB acquisitions to impact on margin from its next-day delivery operations.
Consumers value experiences that are curated to fit their lives better.
They want to engage, be served, and transact at their time, their pace, their place. They have little patience, infinite choice and the freedom to swipe left at the slightest hint of friction.