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Industry Insights

State of the Industry: Future of Work

Q1, 2022

The Pandemic has forever changed the trajectory of the work environment. A Hybrid work environment will be the default form of working by 2024, with over 80% of the workforce conducting work in this manner. A disconnect remains as company executives would still prefer their workforce be onsite (64%) and the CXOs are still overly concerned with losing the employee oversight.

To meet the needs of the hybrid workplace of the future, companies will be required to upgrade their infrastructure and assess their data security practices to ensure employees can maintain maximum productivity. Executives believe that by leveraging tools like AI/ML in a distributed workplace, they will be able to provide more effective training and more efficient interactions with customers.

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And, Why Enterprises Must Prioritize API-First Agility Over Headless Hyperbole.

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Q3, 2019

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As consumers continue to reshape their expectations,

enterprises must contend with a uniquely challenging landscape.

The consumer technology landscape is forever changing.

From Pinterest to TikTok, WeChat to Instagram, new experiences can rapidly gain consumer adoption and relevance.

Consumer, Technology, Incisiv

From augmented reality to voice, smartwatches to chatbots, consumers are constantly embracing new interaction paradigms.

Commoditized convenience is eroding loyalty and margin.

Consumers expect convenience. If you can't deliver it, they'll go elsewhere - e.g. next day shipping becoming the new standard.

Walmart will reportedly lose USD 1 billion on eCommerce revenue of USD 21 billion this year as it faces challenges in its bid to complete against Amazon – from trouble integrating its DNVB acquisitions to impact on margin from its next-day delivery operations.

Consumers value experiences that are curated to fit their lives better.

They want to engage, be served, and transact at their time, their pace, their place. They have little patience, infinite choice and the freedom to swipe left at the slightest hint of friction.

Consumer, Experience, Incisiv

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