Availability of information at the crucial decision points
Order personalization, inventory visibility, payment options, tracking and delivery experience
Availability, speed, convenience and experience of fulfillment
Resolution, returns and customer assistance, post purchase
To view the complete list, download Incisiv’s 2022 Digital Maturity Benchmark report. The eBook includes top restaurant operators ranked by digital channel experience and capabilities across 4 key areas (research & discovery, digital ordering, frictionless fulfillment, and 360-degree service).