Availability of information at the crucial decision points
Order customization, inventory visibility, and payment options
Availability, speed, and convenience of fulfillment
Personalization, returns, and customer assistance
To view the complete list, download Incisiv’s 2022 Grocery Digital Maturity Benchmark Report. The Report includes top grocer ranks by capability areas (Research and Discovery, Online Ordering, Frictionless Fulfillment and Customer Engagement & Service).