How can we help our retail workforces to safely adapt to rapid change?
2020 saw widespread workforce disruption causing retail and consumer goods organizations to take immediate action to protect and empower their people, whilst still delivering customer services and establishing business continuity. Business leaders recognized that the ever-evolving remote working and workforce resilience plans were pivotal in successfully accelerating and enabling workforce productivity, collaboration and communication. Retail store teams were asked to do more, learn new procedures, keep stores safe and fulfil more online orders – with fewer resources in an uncertain economic climate.
Now, a year into the global crisis, frontline retail workers are still undergoing a huge transformation, and need the right tools to make rapid changes feasible so they can return to work safely. Greater internal and external collaboration, insight-led decision-making and best-in-class employee technology experiences are all factors that will empower the next generation retail workforce to deliver in a post-pandemic world.
So, how can we re-configure our workforces to meet future business needs? What changes do we need to make to our employee experiences, and how can we build on the remote working gains made in the last few months?
Join Incisiv and Avanade and a select group of senior thought-leaders to share best practice approaches for the safe return of employees to physical workplaces, to discuss how we can measure and manage hybrid workforce productivity, and much more.