2021 State of the Industry Report: Retail Returns

The retail industry could save $125 billion annually by focusing on returns reduction. The total business impact of returns is even greater. Beyond the direct financial cost, retailers must consider the impact on customer, brand and environmental factors. Inadequate leadership focus and old habits blind retailers from the returns reduction opportunity as returns are baked into retailers' inventory and financial planning.

But, not all returns are shopper driven. 73% of returns occur due to a retailer controllable action. Most retailers have some, even most, of the critical data they need to be able to analyze returns. However, retailers don't have the tools or internal resources to integrate and analyze this disparate data. This industry benchmark eBook is based on a survey of 100+ retailers and 2,500+ shoppers.

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2021 RETAIL OUTLOOK

Retail Excellence Playbook

This report offers a strategic framework for retailers to identify and prioritize key transformation investments.

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What We Do

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Curated Executive Learning

Learning experiences that inspire and energize digital leaders.
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Insights and perspective that help navigate key digital transformation themes.
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Digital maturity benchmarks and best-practices for specific industries and companies.
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INTERACTIVE REPORT

The 4 Pillars of Resilient Supply Chains.

Limited product visibility, uncertain demand and lack of product availability are stress-testing the global supply chain. With business-as-usual no longer an option, leaders must focus on building a resilient supply chain to ensure sustained growth.

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