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Leveraging Self-Service Solutions to Meet Both Business and Customer Needs

In partnership withToshiba intel
Monday, June 21, 2021
5.00 pm - 6.30 pm ET

As your customers return to stores, they will have redefined expectations around what their experience should be. Nearly three quarters (73%) of shoppers are in favor of self-service solutions to improve the retail shopping experience. This means retailers across segments must be looking seriously at their self-service strategies to ensure they are meeting customer expectations.

Self-service can mean different things for different companies but for non-grocery retail, mobile device and kiosk-based checkouts have become the preferred methods for customers. In fact, 60% of customers in a recent study claimed to have significantly increased their usage of self-service kiosks in the last year.

Retail leaders across customer experience, store IT and store operations should join this Immersion Workshop to discuss how to best leverage self-service solutions in our new retail environment. In this unique closed-door session, we will discuss:

  • Which self-service solutions are the best fit for your store environment and how to best get started on the self-service journey
  • How self-service technologies can both increase operational efficiency and improve margins in the short term
  • What self-service technologies will get you closer to your customers and strengthen loyalty to your brand

Celebrate the Spirit of Retail*.

Serious insight doesn't mean we need a stuffy setting. We’ll ship each attendee their selection from a choice of exclusive spirits below.

Don Julio 1942® Tequila

Don Julio 1942® Tequila

The Balvenie 14 Year Caribbean Cask Single Malt

The Balvenie 14 Year Caribbean Cask Single Malt

Ron Zacapa Centenario XO Rum

Ron Zacapa Centenario XO Rum

* If your state does not allow us to ship your selection, we will offer you a $100 gift card instead.

Join Your Peers.

Roger Franke

Roger Franke

VP of IT

Aramark Leisure

Joanne Everhart

Joanne Everhart

Sr. Director IT - Guest Facing Technology

Delaware North

Ravi Balwada

Ravi Balwada


Guitar Center

Ken Rundus

Ken Rundus

Director, Transformation


Kevin Ertell

Kevin Ertell

VP, Global Retail Operations


Mark Gage

Mark Gage

Sr Technology Project Director


Jason Frame

Jason Frame

Chief Information Officer

Southern Nevada Health District

Dustin Toshiba Panelist

Dustin Rash

Director of Sales – Western Region



Gaurav Pant

Chief Insights Officer


Why Join.

Incisiv's Immersion Workshop foster the sort of community, conversation and candor typically found on the sidelines of industry events and conferences.

Each Immersion Workshop is a private, invite-only video conference with a thoughtfully curated group of industry peers with shared challenges and priorities.


Peer-to-Peer Collaboration.

Gain timely, invaluable peer insights on relevant themes and topics.


Straight Talk.

Trusted, private collaboration with your peers to address the key topics most relevant to the group.


Cross-Industry Learning.

Avoid tunnel vision with perspective from your peers with similar challenges in adjacent industries.


Topical Fluidity.

Our topic will be fluid and quickly hone in on what is most important to the group and their business as a priority to address.

What to Expect.

Incisiv's Immersion Workshop are designed for senior business and IT leaders at retail enterprises.

Given the current environment, the roundtables will focus on fostering peer-to-peer dialogue on what is top-of-mind for the participating group.

video ready


Be video-ready. Roundtables are hosted as private video conferences on Microsoft Teams.


Share Perspective.

Roundtables are most valuable when you share as openly as your peers (while being sensitive to competitive considerations).


Bring a Question, or Two.

Is there something you'd like the group's input on? Bring a challenge or question for the group.

Grab a Drink

Grab a Drink.

Serious insight doesn't mean we need a stuffy setting. Incisiv's roundtables are informal and fun. Bring your favorite cocktail. We will!