As your customers return to stores, they will have redefined expectations around what their experience should be. Nearly three quarters (73%) of shoppers are in favor of self-service solutions to improve the retail shopping experience. This means retailers across segments must be looking seriously at their self-service strategies to ensure they are meeting customer expectations.
Self-service can mean different things for different companies but for non-grocery retail, mobile device and kiosk-based checkouts have become the preferred methods for customers. In fact, 60% of customers in a recent study claimed to have significantly increased their usage of self-service kiosks in the last year.
Retail leaders across customer experience, store IT and store operations should join this Immersion Workshop to discuss how to best leverage self-service solutions in our new retail environment. In this unique closed-door session, we will discuss:
Serious insight doesn't mean we need a stuffy setting. We’ll ship each attendee their selection from a choice of exclusive spirits below.
Don Julio 1942® Tequila
The Balvenie 14 Year Caribbean Cask Single Malt
Ron Zacapa Centenario XO Rum
* If your state does not allow us to ship your selection, we will offer you a $100 gift card instead.
VP of IT
Sr. Director IT - Guest Facing Technology
VP, Global Retail Operations
Sr Technology Project Director
Chief Information Officer
Southern Nevada Health District
Director of Sales – Western Region
Chief Insights Officer
Incisiv's Immersion Workshop foster the sort of community, conversation and candor typically found on the sidelines of industry events and conferences.
Each Immersion Workshop is a private, invite-only video conference with a thoughtfully curated group of industry peers with shared challenges and priorities.
Gain timely, invaluable peer insights on relevant themes and topics.
Trusted, private collaboration with your peers to address the key topics most relevant to the group.
Avoid tunnel vision with perspective from your peers with similar challenges in adjacent industries.
Our topic will be fluid and quickly hone in on what is most important to the group and their business as a priority to address.
Incisiv's Immersion Workshop are designed for senior business and IT leaders at retail enterprises.
Given the current environment, the roundtables will focus on fostering peer-to-peer dialogue on what is top-of-mind for the participating group.
Be video-ready. Roundtables are hosted as private video conferences on Microsoft Teams.
Roundtables are most valuable when you share as openly as your peers (while being sensitive to competitive considerations).
Is there something you'd like the group's input on? Bring a challenge or question for the group.
Serious insight doesn't mean we need a stuffy setting. Incisiv's roundtables are informal and fun. Bring your favorite cocktail. We will!