Leveraging Self-Service Solutions for Both Business & Customer Needs

As your customers return to stores, they will have redefined expectations around what their experience should be. Nearly three quarters (73%) of shoppers are in favor of self-service solutions to improve the retail shopping experience. This means retailers across segments must be looking seriously at their self-service strategies to ensure they are meeting customer expectations.

Self-service can mean different things for different companies but for non-grocery retail, mobile device and kiosk-based checkouts have become the preferred methods for customers. In fact, 60% of customers in a recent study claimed to have significantly increased their usage of self-service kiosks in the last year.

Retail leaders across customer experience, store IT and store operations should join this Immersion Workshop to discuss how to best leverage self-service solutions in our new retail environment. In this unique closed-door session, we will discuss:

Which self-service solutions are the best fit for your store environment and how to best get started on the self-service journey
How self-service technologies can both increase operational efficiency and improve margins in the short term
What self-service technologies will get you closer to your customers and strengthen loyalty to your brand