The events of 2020 have impacted humanity in deep and transformative ways, including what we, as shoppers, value. With so much having changed, retailers need a new playbook for customer experience and operational excellence in 2021.
In this Immersion Workshop, we will discuss new shopper imperatives retailers and brands need to rebuild customer experiences around. Based on insights from over 100,000 shoppers, Incisiv will share perspective and drive a roundtable conversation around these three key shopper expectations:
Incisiv's Immersion Workshops foster the sort of community, conversation and candor typically found on the sidelines of industry events and conferences. During this Immersion Workshop, attendees will:
Serious insight doesn't mean we need a stuffy setting. We’ll ship each attendee their selection from a choice of exclusive single malts. A noted whiskey sommelier will join the Immersion Workshop and help each attendee truly appreciate their scotch, learn about the history of your chosen malt, and learn basic tasting techniques.
The Balvenie 15 Year Old Single Barrel
Bruichladdich Port Charlotte 10 Heavily Peated Islay Single Malt
Mortlach 20 Year Old Single Malt