The events of 2020 have impacted humanity in deep and transformative ways, including what we, as shoppers, value. With so much having changed, retailers need a new playbook for customer experience and operational excellence in 2021.
In this Immersion Workshop, we will discuss new shopper imperatives retailers and brands need to rebuild customer experiences around. Based on insights from over 100,000 shoppers, Incisiv will share perspective and drive a roundtable conversation around these three key shopper expectations::
Incisiv's Immersion Workshops foster the sort of community, conversation and candor typically found on the sidelines of industry events and conferences. During this Immersion Workshop, attendees will:
This Immersion Workshop is open by invitation or application to senior consumer industry executives. To qualify to attend, you must:
Be able to attend the full duration of the workshop (90 minutes). This will be a small, highly curated group, and the greatest value all attendees will derive will be from the detailed peer-to-peer discussion about their initiatives and challenges.
Provide a non-PO Box mailing address for us to ship the accompanying cocktail kit designed by Cocktail Courier specifically for this Immersion Workshop.