Retailers have a clear transformation mandate, as digital consumer empowerment evolves.
Cashless payments, flexible BOPIS options, and locker try-ons are a few ways retailers are defining unique value for customers. Shoppers increasingly expect easy and fast experiences across channels.
As proximity mobile payment users reach 61.6 million, more retailers are adding cashless and digital payment methods.
Retailers can’t compete with the likes of Amazon and Walmart on convenience alone. They must differentiate through stronger brand value, more contextual engagement and by experiences that surprise and delight.
Greater personalization boosts customer spending and brand satisfaction.
110% increase in basket size
40% increase in average order value
20% rise in net promoter score
Sustaining amazing customer experiences at scale requires a strong operational core: agile supply chain, next-gen merchandising, profitable store operations and dynamic workforce management.
retailers plan to invest in technologies that help increase operational efficiency to remain competitive and relevant.