In 2021, US shoppers returned $761 billion worth of merchandise to retailers. That's a whopping 17% of retail trade. Since eCommerce orders are returned 2X-3X more than store bought purchases, continued eCommerce growth will be accompanied by a further increase in returns. For any retailer or brand focused on sustainable eCommerce growth, managing returns has become a critical imperative.
Incisiv and Newmine are offering qualified retail and brand executives a 30-minute briefing to help jumpstart the conversation about returns prevention in their organization. The briefing includes: