Retail Returns Briefing

A perspective on why returns prevention must become a key executive priority for retailers and brands, and the applicability of returns prevention to your business.

In 2021, US shoppers returned $761 billion worth of merchandise to retailers. That's a whopping 17% of retail trade. Since eCommerce orders are returned 2X-3X more than store bought purchases, continued eCommerce growth will be accompanied by a further increase in returns. For any retailer or brand focused on sustainable eCommerce growth, managing returns has become a critical imperative.

Incisiv and Newmine are offering qualified retail and brand executives a 30-minute briefing to help jumpstart the conversation about returns prevention in their organization. The briefing includes:

  • A perspective from Incisiv on why returns prevention must become a key executive priority for retailers and brands, based on a study of 2,500+ shoppers and an analysis of 100+ retailers' commerce experiences
  • A framework for returns prevention from Newmine including a preview of their proprietary KeepScoreTM metric that helps identify the root cause of controllable returns across supplier, product, customer experience and customer dimensions
  • An open discussion with you and your team on the applicability of returns prevention to your business


  • 2 Executives invited to the dinner
  • 1 executive to participate in a unique, interactive panel
  • Category exclusive sponsorship
  • On-site branding
  • Targeted invites for your key clients and prospects


November 30, 2018

Transportation Partner


Each attendee will receive two (2) $50 ride coupons for use on Uber to get to and from the restaurant

Prepare to be Wowed @ The Wayfarer


The Wayfarer is a classic American Grill, redefined, evoking a feeling of "old meets new". Executive chef Chris Shea was featured on Top Chef season 5. Chris brings a unique sensibility from an early interest in food making deliveries for the legendary Frank Market, in Washington Heights, at the age of 12.

Incisiv's Annual NRF Kick-Off Dinner will be at the restaurant's amazing, completely private space on the second level. The cocktail lounge, evoking a Speakeasy-like vibe, and the classic dining room with floor to ceiling views of 5th Avenue combine to create an unforgettable atmosphere.


The Wayfarer is located at the corner of 57th St and 6th Avenue (101 W 57th St, New York, NY 10019). The entrance to the restaurant is on 57th St.