A unique, immersive executive dinner event that brings together executives and thought leaders for networking and insights.
Barcelona, Spain
Join us for the most provocative networking event of NRF: Incisiv’s 3rd Annual Speakeasy @ NRF Dinner. We'll network, we'll learn, and most importantly, we'll have a great time with the best community in retail.
Exclusive
Join an invite-only, curated selection of senior leaders from innovative retailers and brands.
Curated
Network with your peers in a fun, engaging setting.
Energized
Learn about one of the most unique experiences in retail with a curated pre-dinner store tour.
VENUE
A Bar with a Panoramic View of Barcelona. Nobu Barcelona offers sweeping city views alongside inventive cocktails, premium sake, and Champagne. Enjoy bold Japanese-Peruvian bites crafted by Chef Nobu Matsuhisa, inspired by his Tokyo roots and global travels.
Step off the conference floor to step into the architectural design of natural woods, cherry blossom hues, and hammered steel accents at Kumi, located right next to the Mandalay Bay casino floor. Kumi Japanese restaurant combines East-Asian ingredients with Korean flavors, creating a modern approach to Japanese Cuisine.
Session: Delivering Customer Joy Post-Purchase
With 90% of consumers valuing the post-purchase experience as much as product quality - and 80% unlikely to return after a negative experience - this stage of the customer journey is now a critical battleground. Customers demand reliable delivery, seamless returns, and clear, personalised communication. Meeting these expectations, while managing costs, requires smart planning and innovation.
Through a series of short presentations and a panel, this session will explore:
- The internal processes and structures required to deliver exceptional post-purchase experiences
- The tools and technologies that drive loyalty and repeat spending through consistent, standout post-purchase interactions
- Key lessons from retailers and consumer brands successfully optimising delivery, fulfilment, and returns to exceed customer expectations
This 40-minute session will begin with an introduction by the moderator. Three speakers will then each have 5-minutes to present. After all three have presented, they will engage in a dynamic discussion.
Featured Speakers:
Andreu Marco
Chief Operating Officer
Chalhoub Group
Lidia Muravieva
Chief Experience Officer
Holland & Barrett International
Henny Steiniger
VP, Services & Solutions, CX & Care
MediaMarktSaturn
Gaurav Pant
Co-Founder & Chief Insights Officer
Incisiv
PAST ATTENDEES:
SPONSOR BENEFITS
- 2 Executives invited to the dinner
- 1 executive to participate in a unique, interactive panel
- Category exclusive sponsorship
- On-site branding
- Targeted invites for your key clients and prospects
SPONSORSHIP DEADLINE
November 30, 2018
IN PARTNERSHIP WITH
Exclusive 2022 Sponsors
Transportation will be provided to all attendees from Mandalay Bay to Nomad at Park MGM. If preferred, each attendee will also receive $50 ride coupons for use on Uber to get to and from the venue.
Transportation Partner
Prepare to be Wowed @ The Wayfarer
The Wayfarer is a classic American Grill, redefined, evoking a feeling of "old meets new". Executive chef Chris Shea was featured on Top Chef season 5. Chris brings a unique sensibility from an early interest in food making deliveries for the legendary Frank Market, in Washington Heights, at the age of 12.
Incisiv's Annual NRF Kick-Off Dinner will be at the restaurant's amazing, completely private space on the second level. The cocktail lounge, evoking a Speakeasy-like vibe, and the classic dining room with floor to ceiling views of 5th Avenue combine to create an unforgettable atmosphere.
The Wayfarer is located at the corner of 57th St and 6th Avenue (101 W 57th St, New York, NY 10019). The entrance to the restaurant is on 57th St.
Registration is now closed for this event
REGISTER NOW
This exclusive invite-only event is open only to senior-level executives from the retail and CPG industries.
