2022 Connected Retail Research: How Stores are Managing the Explosion of In-Store Tech
Recalibrating omnichannel priorities to offer shoppers greater certainty, choice and transparency
Incisiv’s webinars offer plain-speak perspectives from industry experts and practitioners. Presented as a live “fireside chat”, the webinars offer a rare opportunity to learn from the successes and challenges of your peers.
Incisiv’s webinars offer plain-speak perspectives from industry experts and practitioners. Presented as a live “fireside chat”, the webinars offer a rare opportunity to learn from the successes and challenges of your peers. The speakers include:
Sam Wagar
SVP/CIO
Golub Corporation/Price Chopper Supermarkets
Jerri Traflet
Managing Partner, Global Solutions
Verizon
Gaurav Pant
Chief Insights Officer
Incisiv
Shoppers still value the immediacy, speed and convenience stores offer, but they must feel safe doing so.
100%
of shoppers miss the instant gratification of store purchases.
Speed of checkout
of an in-store purchase is the most important factor for shoppers behind safety.
For 88%
of shoppers, same day need of product is the top motivation for visiting stores.
28%
plan to increase in-store shopping over the next 6 months.
Returning an item
to the store is the 2nd biggest motivator for future store visits (behind same-day need).
Speed of pick-up
of a BOPIS or curbside order is "very important" for 84% of shoppers.
An Incisiv Webinar
From Curbside to Returns Optimization:
How Customer Experience Leaders are Accelerating Omnichannel Transformation
In partnership with 
9 am PST / 12 pm EST
Incisiv’s webinars offer plain-speak perspectives from industry experts and practitioners. Presented as a live “fireside chat”, the webinars offer a rare opportunity to learn from the successes and challenges of your peers. The speakers include:
Featured Speakers
Jane Lilley
Senior Vice President - IT Solution Delivery, Digital & E-Commerce
Signet Jewelers
Varadheesh Chennakrishnan
Chief Information Officer | Information Technology | Supply Chain & Logistics
JOANN Stores
Kevin Reese
Market Leader, Consumer & Travel
IBM Sterling
Gaurav Pant
Chief Insights Officer
Incisiv
The 'digitization' of retail is in full swing. While the pandemic accelerated the adoption of digital and mobile consumer experiences and associate tools this trend is expected to continue. Incisiv, in partnership with Verizon, just released a study highlighting how multiple retail segments are looking at digital and mobile in their store environments to enhance the shopper experience, improve operations, and assist with associate productivity.
According to the study, 93% of retailers expect consumer demand for in-store connectivity to increase in the next three years and the percentage of associate tasks that will be automated will more than double. To address the accelerated store connectivity needs, retailers will need advanced network speed, greater bandwidth, lower latency, and real-time connectivity.
In this conversational webinar, Price Chopper, Incisiv and Verizon will discuss the findings of the study and dig deep into areas of disconnect across the in-store experience. Join us as we discuss:
- Digital Status - A comparison between the satisfaction levels Grocery/General Merchandise and Apparel/Specialty retailers have with their current digital capabilities and applications.
- Digital Value– Review retailers’ perceived importance of key applications across customer experience, operational efficiency and associate effectiveness.
- Digital Plans – Discuss the key digital/mobile applications that Grocery/General Merchandise and Apparel/Specialty retailers plan to adopt in 2022.
- Connectivity Outlook - Review retailers’ expected rollout of 5G and what is driving the adoption.
Featured Speakers
Doug Brochu
CEO
Bridge Solutions Group Inc
Dave Weinand
Chief Customer Officer
Incisiv
Who Should Join
Incisiv's Digital Roundtables foster the sort of community, conversation and candor typically found on the sidelines of industry events and conferences.
Each Digital Roundtable is a private, invite-only video conference with a thoughtfully curated group of industry peers with shared challenges and priorities.
Peer-to-Peer Collaboration
Gain timely, invaluable peer insights on relevant themes and topics.
Straight Talk
Trusted, private collaboration with your peers address the key topics most relevant to the group.
Cross-Industry Learning
Avoid tunnel vision with perspective from your peers with similar challenges in adjacent industries.
Topical Fluidity
Our topic will be fluid and quickly hone in on what is most important to the group and their business as a priority to address.
Join us if these challenges or scenarios resonate, if you are re-imagining your customer experience for the next-normal, or if you are exploring order management solutions to help you be more innovative, agile and profitable.
