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In partnership with Toshiba, Incisiv, Webinar Intel, Webinar CBS, Webinar
Video Webinar

Building Agility & Resiliency into a Redefined Restaurant Environment

Building Best-in-Class Associate and Customer Experiences for 2021 and Beyond

Incisiv’s webinars offer plain-speak perspectives from industry experts and practitioners. Presented as a live “fireside chat”, the webinars offer a rare opportunity to learn from the successes and challenges of your peers. The speakers include:

jeremy

Jeremy
Julian

COO

Custom Business Solutions

Jeanne Aiken

Jeanne
Aiken

Channel Sales Executive

TOSHIBA Global Commerce

gaurav

Gaurav
Pant

Chief Insights Officer

Incisiv

Tuesday, October 27, 2020
9 am PT / 12 pm ET

Shoppers still value the immediacy, speed and convenience stores offer, but they must feel safe doing so.

100%

of shoppers miss the instant gratification of store purchases.

Speed of checkout

of an in-store purchase is the most important factor for shoppers behind safety.

For 88%

of shoppers, same day need of product is the top motivation for visiting stores.

28%

plan to increase in-store shopping over the next 6 months.

Returning an item

to the store is the 2nd biggest motivator for future store visits (behind same-day need).

Speed of pick-up

of a BOPIS or curbside order is "very important" for 84% of shoppers.

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In partnership with IBM, Incisiv, Webinar

Incisiv, Logo

An Incisiv Webinar

From Curbside to Returns Optimization:

How Customer Experience Leaders are Accelerating Omnichannel Transformation

In partnership with IBM

Thursday, July 30, 2020
9 am PST / 12 pm EST

Incisiv’s webinars offer plain-speak perspectives from industry experts and practitioners. Presented as a live “fireside chat”, the webinars offer a rare opportunity to learn from the successes and challenges of your peers. The speakers include:

Featured Speakers

Jane Lilley

Jane Lilley

Senior Vice President - IT Solution Delivery, Digital & E-Commerce

Signet Jewelers

Varadheesh Chennakrishnan

Varadheesh Chennakrishnan

Chief Information Officer | Information Technology | Supply Chain & Logistics

JOANN Stores

Kevin Reese

Kevin Reese

Market Leader, Consumer & Travel

IBM Sterling

Gaurav Pant

Gaurav Pant

Chief Insights Officer

Incisiv

Hospitality & restaurant operators have been forced to redefine their models in the face of an unforeseen foe: COVID-19. As restrictions are slowly being lifted, it is obvious that the industry must reassess the best strategies for operating going forward. It is critical that front-end solutions, including POS, offer flexible operating options that remove pain points vs. adding to them.

In this interactive video webinar join industry insights firm Incisiv along with experts from Custom Business Solutions and Toshiba as we outline strategies for operators to:

  • Create agility and resiliency by taking an ‘all-in-one’ approach to front-end solutions
  • Build a flexible experience that is aligned with customer and associate expectations
  • Be better prepared in an environment prone to major disruptive events such as pandemics or natural disasters

Featured Speakers

Doug Brochu

Doug Brochu

CEO

Bridge Solutions Group Inc

Dave Weinand

Dave Weinand

Chief Customer Officer

Incisiv

Who Should Join


Incisiv's Digital Roundtables foster the sort of community, conversation and candor typically found on the sidelines of industry events and conferences.

Each Digital Roundtable is a private, invite-only video conference with a thoughtfully curated group of industry peers with shared challenges and priorities.

insights

Peer-to-Peer Collaboration

Gain timely, invaluable peer insights on relevant themes and topics.

talk

Straight Talk

Trusted, private collaboration with your peers address the key topics most relevant to the group.

learning

Cross-Industry Learning

Avoid tunnel vision with perspective from your peers with similar challenges in adjacent industries.

fludity

Topical Fluidity

Our topic will be fluid and quickly hone in on what is most important to the group and their business as a priority to address.

Join us if these challenges or scenarios resonate, if you are re-imagining your customer experience for the next-normal, or if you are exploring order management solutions to help you be more innovative, agile and profitable.