Evolution of the Grocery Store 2021: The New Role of Systems
Building Best-in-Class Associate and Customer Experiences for 2021 and Beyond
Incisiv’s webinars offer plain-speak perspectives from industry experts and practitioners. Presented as a live “fireside chat”, the webinars offer a rare opportunity to learn from the successes and challenges of your peers. The speakers include:
Jason
Keshishian
CIO
Roche Bros. Supermarkets
Doug
Baker
VP, Industry Relations
FMI- The Food Industry Association
John
Lauderbach
Partner
Fortium Partners
Arvin
Jawa
VP Global Retail Strategy and Retail Americas
Diebold Nixdorf
Gaurav
Pant
Chief Insights Officer
Incisiv
Shoppers still value the immediacy, speed and convenience stores offer, but they must feel safe doing so.
100%
of shoppers miss the instant gratification of store purchases.
Speed of checkout
of an in-store purchase is the most important factor for shoppers behind safety.
For 88%
of shoppers, same day need of product is the top motivation for visiting stores.
28%
plan to increase in-store shopping over the next 6 months.
Returning an item
to the store is the 2nd biggest motivator for future store visits (behind same-day need).
Speed of pick-up
of a BOPIS or curbside order is "very important" for 84% of shoppers.
An Incisiv Webinar
From Curbside to Returns Optimization:
How Customer Experience Leaders are Accelerating Omnichannel Transformation
In partnership with 
9 am PST / 12 pm EST
Incisiv’s webinars offer plain-speak perspectives from industry experts and practitioners. Presented as a live “fireside chat”, the webinars offer a rare opportunity to learn from the successes and challenges of your peers. The speakers include:
Featured Speakers
Jane Lilley
Senior Vice President - IT Solution Delivery, Digital & E-Commerce
Signet Jewelers
Varadheesh Chennakrishnan
Chief Information Officer | Information Technology | Supply Chain & Logistics
JOANN Stores
Kevin Reese
Market Leader, Consumer & Travel
IBM Sterling
Gaurav Pant
Chief Insights Officer
Incisiv
The exponential growth of digital commerce during the pandemic has led to a re-purposing of stores to support greater speed, safety and new delivery methods. As the vaccines are rolled out and lives slowly return to ‘normal’ later this year, habits formed during 2020 will remain. Grocery chains will have to transform many of the operational and technological processes instituted to react to the situation to a permanent mode of doing business. To support this transformation, grocery retailers have to build frictionless and low-touch shopping experiences that allow for efficient in-store shopping, and for quick order pickups.
In this exclusive video webinar with experts from Roche Bros. Supermarkets, The Food Industry Association, Fortium Partners, Diebold Nixdorf and Incisiv, we will discuss the strategic, business process and technology ramifications of the pandemic and lay out strategies to consider for 2021 and beyond. Join us as we dig deep into:
- How can grocers change their physical stores, and processes to support low-touch or contactless commerce?
- What tools and technologies will be required in this new environment and how can grocers best roll them out to optimize the business?
- How can technology better enable store teams to deliver on the new expectations of the shopper?
Featured Speakers
Doug Brochu
CEO
Bridge Solutions Group Inc
Dave Weinand
Chief Customer Officer
Incisiv
Who Should Join
Incisiv's Digital Roundtables foster the sort of community, conversation and candor typically found on the sidelines of industry events and conferences.
Each Digital Roundtable is a private, invite-only video conference with a thoughtfully curated group of industry peers with shared challenges and priorities.
Peer-to-Peer Collaboration
Gain timely, invaluable peer insights on relevant themes and topics.
Straight Talk
Trusted, private collaboration with your peers address the key topics most relevant to the group.
Cross-Industry Learning
Avoid tunnel vision with perspective from your peers with similar challenges in adjacent industries.
Topical Fluidity
Our topic will be fluid and quickly hone in on what is most important to the group and their business as a priority to address.
Join us if these challenges or scenarios resonate, if you are re-imagining your customer experience for the next-normal, or if you are exploring order management solutions to help you be more innovative, agile and profitable.
