The exponential growth of digital commerce during the pandemic has led to a re-purposing of stores to support greater speed, safety and new delivery methods. As the vaccines are rolled out and lives slowly return to ‘normal’ later this year, habits formed during 2020 will remain. Grocery chains will have to transform many of the operational and technological processes instituted to react to the situation to a permanent mode of doing business. To support this transformation, grocery retailers have to build frictionless and low-touch shopping experiences that allow for efficient in-store shopping, and for quick order pickups.
In this exclusive video webinar with experts from Roche Bros. Supermarkets, The Food Industry Association, Fortium Partners, Diebold Nixdorf and Incisiv, we will discuss the strategic, business process and technology ramifications of the pandemic and lay out strategies to consider for 2021 and beyond. Join us as we dig deep into: