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In partnership with Diebold
Video Webinar

Evolution of the Grocery Store 2021: The New Role of Systems

Building Best-in-Class Associate and Customer Experiences for 2021 and Beyond

Incisiv’s webinars offer plain-speak perspectives from industry experts and practitioners. Presented as a live “fireside chat”, the webinars offer a rare opportunity to learn from the successes and challenges of your peers. The speakers include:

Jason Keshishian



Roche Bros. Supermarkets



VP, Industry Relations

FMI- The Food Industry Association




Fortium Partners



VP Global Retail Strategy and Retail Americas

Diebold Nixdorf



Chief Insights Officer


Shoppers still value the immediacy, speed and convenience stores offer, but they must feel safe doing so.


of shoppers miss the instant gratification of store purchases.

Speed of checkout

of an in-store purchase is the most important factor for shoppers behind safety.

For 88%

of shoppers, same day need of product is the top motivation for visiting stores.


plan to increase in-store shopping over the next 6 months.

Returning an item

to the store is the 2nd biggest motivator for future store visits (behind same-day need).

Speed of pick-up

of a BOPIS or curbside order is "very important" for 84% of shoppers.

Incisiv, Logo
In partnership with IBM, Incisiv, Webinar

Incisiv, Logo

An Incisiv Webinar

From Curbside to Returns Optimization:

How Customer Experience Leaders are Accelerating Omnichannel Transformation

In partnership with IBM

Thursday, July 30, 2020
9 am PST / 12 pm EST

Incisiv’s webinars offer plain-speak perspectives from industry experts and practitioners. Presented as a live “fireside chat”, the webinars offer a rare opportunity to learn from the successes and challenges of your peers. The speakers include:

Featured Speakers

Jane Lilley

Jane Lilley

Senior Vice President - IT Solution Delivery, Digital & E-Commerce

Signet Jewelers

Varadheesh Chennakrishnan

Varadheesh Chennakrishnan

Chief Information Officer | Information Technology | Supply Chain & Logistics

JOANN Stores

Kevin Reese

Kevin Reese

Market Leader, Consumer & Travel

IBM Sterling

Gaurav Pant

Gaurav Pant

Chief Insights Officer


The exponential growth of digital commerce during the pandemic has led to a re-purposing of stores to support greater speed, safety and new delivery methods. As the vaccines are rolled out and lives slowly return to ‘normal’ later this year, habits formed during 2020 will remain. Grocery chains will have to transform many of the operational and technological processes instituted to react to the situation to a permanent mode of doing business. To support this transformation, grocery retailers have to build frictionless and low-touch shopping experiences that allow for efficient in-store shopping, and for quick order pickups.

In this exclusive video webinar with experts from Roche Bros. Supermarkets, The Food Industry Association, Fortium Partners, Diebold Nixdorf and Incisiv, we will discuss the strategic, business process and technology ramifications of the pandemic and lay out strategies to consider for 2021 and beyond. Join us as we dig deep into:

  • How can grocers change their physical stores, and processes to support low-touch or contactless commerce?
  • What tools and technologies will be required in this new environment and how can grocers best roll them out to optimize the business?
  • How can technology better enable store teams to deliver on the new expectations of the shopper?

Featured Speakers

Doug Brochu

Doug Brochu


Bridge Solutions Group Inc

Dave Weinand

Dave Weinand

Chief Customer Officer


Who Should Join

Incisiv's Digital Roundtables foster the sort of community, conversation and candor typically found on the sidelines of industry events and conferences.

Each Digital Roundtable is a private, invite-only video conference with a thoughtfully curated group of industry peers with shared challenges and priorities.


Peer-to-Peer Collaboration

Gain timely, invaluable peer insights on relevant themes and topics.


Straight Talk

Trusted, private collaboration with your peers address the key topics most relevant to the group.


Cross-Industry Learning

Avoid tunnel vision with perspective from your peers with similar challenges in adjacent industries.


Topical Fluidity

Our topic will be fluid and quickly hone in on what is most important to the group and their business as a priority to address.

Join us if these challenges or scenarios resonate, if you are re-imagining your customer experience for the next-normal, or if you are exploring order management solutions to help you be more innovative, agile and profitable.