From Search to Understanding: The Real State of Agentic Commerce
Incisiv’s webinars offer plain-speak perspectives from industry experts and practitioners. Presented as a live “fireside chat”, the webinars offer a rare opportunity to learn from the successes and challenges of your peers.
Featured Speakers
Giri
Agarwal
Chief Strategy Officer
Incisiv
Rasmus
Hyltegard
Global Data & AI CoE Lead, Retail Strategist
Avanade
Rob
Want
Industry Technical Strategist , Retail & Consumer Goods
Avanade
Michele
Fisher
Global Director of Business Strategy, Retail & Consumer Goods
Microsoft
Greg
Jones
Industry Advisor, Retail & Consumer Goods
Microsoft
Shoppers still value the immediacy, speed and convenience stores offer, but they must feel safe doing so.
100%
of shoppers miss the instant gratification of store purchases.
Speed of checkout
of an in-store purchase is the most important factor for shoppers behind safety.
For 88%
of shoppers, same day need of product is the top motivation for visiting stores.
28%
plan to increase in-store shopping over the next 6 months.
Returning an item
to the store is the 2nd biggest motivator for future store visits (behind same-day need).
Speed of pick-up
of a BOPIS or curbside order is "very important" for 84% of shoppers.
An Incisiv Webinar
From Curbside to Returns Optimization:
How Customer Experience Leaders are Accelerating Omnichannel Transformation
In partnership with 
9 am PST / 12 pm EST
Incisiv’s webinars offer plain-speak perspectives from industry experts and practitioners. Presented as a live “fireside chat”, the webinars offer a rare opportunity to learn from the successes and challenges of your peers. The speakers include:
Featured Speakers
Jane Lilley
Senior Vice President - IT Solution Delivery, Digital & E-Commerce
Signet Jewelers
Varadheesh Chennakrishnan
Chief Information Officer | Information Technology | Supply Chain & Logistics
JOANN Stores
Kevin Reese
Market Leader, Consumer & Travel
IBM Sterling
Gaurav Pant
Chief Insights Officer
Incisiv
Agentic commerce is everywhere in the conversation. But fewer than 1% of consumers have purchased through an LLM. So what should retailers and brands actually be doing right now? Incisiv brought together retail and AI leaders for a grounded discussion on separating hype from reality — and defining what “ready” really means.
What we will cover:
- The real state of agentic commerce: what’s happening now vs. what’s noise
- The barriers preventing true conversational readiness
- How retailers protect and own the customer relationship in an AI-mediated world
- Why the role of humans becomes more important, not less
- What “good” looks like today across digital, store, and omnichannel experiences
- Practical next steps for moving forward without chasing hype
The pace of change is accelerating. Clarity, not speed, will determine who leads.
Featured Speakers
Doug Brochu
CEO
Bridge Solutions Group Inc
Dave Weinand
Chief Customer Officer
Incisiv
Who Should Join
Incisiv's Digital Roundtables foster the sort of community, conversation and candor typically found on the sidelines of industry events and conferences.
Each Digital Roundtable is a private, invite-only video conference with a thoughtfully curated group of industry peers with shared challenges and priorities.
Peer-to-Peer Collaboration
Gain timely, invaluable peer insights on relevant themes and topics.
Straight Talk
Trusted, private collaboration with your peers address the key topics most relevant to the group.
Cross-Industry Learning
Avoid tunnel vision with perspective from your peers with similar challenges in adjacent industries.
Topical Fluidity
Our topic will be fluid and quickly hone in on what is most important to the group and their business as a priority to address.
Join us if these challenges or scenarios resonate, if you are re-imagining your customer experience for the next-normal, or if you are exploring order management solutions to help you be more innovative, agile and profitable.
