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In partnership with Toshiba_white LS Retail Intel Marketplace
Video Webinar

Leveraging Systems to Expand in a Tough Environment: How Multi-Vertical Retailer Color Line Thrived in 2020

Building Best-in-Class Associate and Customer Experiences for 2021 and Beyond

Incisiv’s webinars offer plain-speak perspectives from industry experts and practitioners. Presented as a live “fireside chat”, the webinars offer a rare opportunity to learn from the successes and challenges of your peers. The speakers include:

Marianne

Marianne
Gade Gørbitz

CIO

Color Line

Robin

Robin
Lyon

Director –  ISV Relations, Europe

Toshiba Global Commerce Solutions

Carsten Wulff

Carsten
Wulff

Vice President LS Retail Europe

LS Retail

Gaurav Pant

Gaurav
Pant

Chief Insights Officer

Incisiv

Thursday, March 04
8:00 am GMT  (3:00 am ET)
or
4:00 pm GMT  (11:00 am ET)

Shoppers still value the immediacy, speed and convenience stores offer, but they must feel safe doing so.

100%

of shoppers miss the instant gratification of store purchases.

Speed of checkout

of an in-store purchase is the most important factor for shoppers behind safety.

For 88%

of shoppers, same day need of product is the top motivation for visiting stores.

28%

plan to increase in-store shopping over the next 6 months.

Returning an item

to the store is the 2nd biggest motivator for future store visits (behind same-day need).

Speed of pick-up

of a BOPIS or curbside order is "very important" for 84% of shoppers.

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In partnership with IBM, Incisiv, Webinar

Incisiv, Logo

An Incisiv Webinar

From Curbside to Returns Optimization:

How Customer Experience Leaders are Accelerating Omnichannel Transformation

In partnership with IBM

Thursday, July 30, 2020
9 am PST / 12 pm EST

Incisiv’s webinars offer plain-speak perspectives from industry experts and practitioners. Presented as a live “fireside chat”, the webinars offer a rare opportunity to learn from the successes and challenges of your peers. The speakers include:

Featured Speakers

Jane Lilley

Jane Lilley

Senior Vice President - IT Solution Delivery, Digital & E-Commerce

Signet Jewelers

Varadheesh Chennakrishnan

Varadheesh Chennakrishnan

Chief Information Officer | Information Technology | Supply Chain & Logistics

JOANN Stores

Kevin Reese

Kevin Reese

Market Leader, Consumer & Travel

IBM Sterling

Gaurav Pant

Gaurav Pant

Chief Insights Officer

Incisiv

Customers have redefined their level of expectations across their shopping journey and retailers must implement strategies in order to return to growth in 2021. This includes taking a store technology approach that removes friction from the customer experience as well as the store teams that execute on that experience. For Nordic retailer/restaurant/cruiseline Color Line, a unified commerce approach across all of their business lines has enabled them to deliver a consistent customer experience.

Join executives from Color Line, Incisiv, Toshiba Global Commerce Solutions and LS Retail in an interactive video webinar as we outline strategies for retailers to:

  • Leverage technology to create a unified experience for their customers.
  • Make sales associates more agile with better real-time data and intuitive solutions that require little to no training.
  • Align operational processes and merchandising techniques that augment and enrich the brand promise.

Featured Speakers

Doug Brochu

Doug Brochu

CEO

Bridge Solutions Group Inc

Dave Weinand

Dave Weinand

Chief Customer Officer

Incisiv

Who Should Join


Incisiv's Digital Roundtables foster the sort of community, conversation and candor typically found on the sidelines of industry events and conferences.

Each Digital Roundtable is a private, invite-only video conference with a thoughtfully curated group of industry peers with shared challenges and priorities.

insights

Peer-to-Peer Collaboration

Gain timely, invaluable peer insights on relevant themes and topics.

talk

Straight Talk

Trusted, private collaboration with your peers address the key topics most relevant to the group.

learning

Cross-Industry Learning

Avoid tunnel vision with perspective from your peers with similar challenges in adjacent industries.

fludity

Topical Fluidity

Our topic will be fluid and quickly hone in on what is most important to the group and their business as a priority to address.

Join us if these challenges or scenarios resonate, if you are re-imagining your customer experience for the next-normal, or if you are exploring order management solutions to help you be more innovative, agile and profitable.