Omnichannel Leaders’ Circle:
Innovating and Scaling New Customer Experiences for the Next-Normal
Incisiv’s webinars offer plain-speak perspectives from industry experts and practitioners. Presented as a live “fireside chat”, the webinars offer a rare opportunity to learn from the successes and challenges of your peers. The speakers include:
Letitia
Webster
SVP eCommerce, Omni Channel & Master Data Mgt.
Tractor Supply Company
Jane
Lilley
SVP - IT Solution Delivery, Digital & eCommerce
Signet Jewelers
Varadheesh
Chennakrishnan
CIO - IT, Supply Chain & Logistics
JOANN Stores
Kevin
Reese
Market Leader, Consumer & Travel
IBM Sterling
Gaurav
Pant
Chief Insights Officer
Incisiv
An Incisiv Webinar
From Curbside to Returns Optimization:
How Customer Experience Leaders are Accelerating Omnichannel Transformation
In partnership with 
9 am PST / 12 pm EST
Incisiv’s webinars offer plain-speak perspectives from industry experts and practitioners. Presented as a live “fireside chat”, the webinars offer a rare opportunity to learn from the successes and challenges of your peers. The speakers include:
Featured Speakers
Jane Lilley
Senior Vice President - IT Solution Delivery, Digital & E-Commerce
Signet Jewelers
Varadheesh Chennakrishnan
Chief Information Officer | Information Technology | Supply Chain & Logistics
JOANN Stores
Kevin Reese
Market Leader, Consumer & Travel
IBM Sterling
Gaurav Pant
Chief Insights Officer
Incisiv
The ongoing pandemic tested retailers’ commerce and fulfillment capability like no other time in recent memory. eCommerce growth projected for the full year arrived yesterday. New experiences such as Curbside Pickup went from backlog to live in 30 days. With shoppers seeking safety and convenience, providing accurate in-store inventory online became table stakes.
Join us for an interactive conversation with omnichannel leaders from JOANN Stores, Signet Jewelers, Tractor Supply Co. and IBM on how they responded to the crisis with foresight and leadership. In this webinar you will learn how they:
- Navigated a 10X increase in eCommerce order volume
- Launched new experiences, such as Curbside Pickup, in record time
- Expanded their fulfillment network to include dark stores
- Are preparing to deliver a best-in-class experience as the economy re-opens
Join us if these challenges or scenarios resonate, if you are re-imagining your customer experience for the next-normal, or if you are exploring order management solutions to help you be more innovative, agile and profitable.
Featured Speakers
Jane Lilley
Senior Vice President - IT Solution Delivery, Digital & E-Commerce
Signet Jewelers
Varadheesh Chennakrishnan
Chief Information Officer | Information Technology | Supply Chain & Logistics
JOANN Stores
Gaurav Pant
Chief Insights Officer
Incisiv
Who Should Join
Incisiv's Digital Roundtables foster the sort of community, conversation and candor typically found on the sidelines of industry events and conferences.
Each Digital Roundtable is a private, invite-only video conference with a thoughtfully curated group of industry peers with shared challenges and priorities.
Peer-to-Peer Collaboration
Gain timely, invaluable peer insights on relevant themes and topics.
Straight Talk
Trusted, private collaboration with your peers address the key topics most relevant to the group.
Cross-Industry Learning
Avoid tunnel vision with perspective from your peers with similar challenges in adjacent industries.
Topical Fluidity
Our topic will be fluid and quickly hone in on what is most important to the group and their business as a priority to address.
Join us if these challenges or scenarios resonate, if you are re-imagining your customer experience for the next-normal, or if you are exploring order management solutions to help you be more innovative, agile and profitable.
