<img height="1" width="1" style="display:none;" alt="" src="https://dc.ads.linkedin.com/collect/?pid=222273&amp;fmt=gif">
Incisiv, Logo
In partnership with IBM, Incisiv, Webinar
Video Webinar

Omnichannel Leaders’ Circle:

Innovating and Scaling New Customer Experiences for the Next-Normal

Incisiv’s webinars offer plain-speak perspectives from industry experts and practitioners. Presented as a live “fireside chat”, the webinars offer a rare opportunity to learn from the successes and challenges of your peers. The speakers include:

Letitia Webster

Letitia
Webster

SVP eCommerce, Omni Channel & Master Data Mgt.

Tractor Supply Company

Jane Lilley

Jane
Lilley

SVP - IT Solution Delivery, Digital & eCommerce

Signet Jewelers

Varadheesh Chennakrishnan

Varadheesh
Chennakrishnan

CIO - IT, Supply Chain & Logistics

JOANN Stores

Kevin Reese

Kevin
Reese

Market Leader, Consumer & Travel

IBM Sterling

Gaurav Pant

Gaurav
Pant

Chief Insights Officer

Incisiv

Incisiv, Logo
In partnership with IBM, Incisiv, Webinar

Incisiv, Logo

An Incisiv Webinar

From Curbside to Returns Optimization:

How Customer Experience Leaders are Accelerating Omnichannel Transformation

In partnership with IBM

Thursday, July 30, 2020
9 am PST / 12 pm EST

Incisiv’s webinars offer plain-speak perspectives from industry experts and practitioners. Presented as a live “fireside chat”, the webinars offer a rare opportunity to learn from the successes and challenges of your peers. The speakers include:

Featured Speakers

Jane Lilley

Jane Lilley

Senior Vice President - IT Solution Delivery, Digital & E-Commerce

Signet Jewelers

Varadheesh Chennakrishnan

Varadheesh Chennakrishnan

Chief Information Officer | Information Technology | Supply Chain & Logistics

JOANN Stores

Kevin Reese

Kevin Reese

Market Leader, Consumer & Travel

IBM Sterling

Gaurav Pant

Gaurav Pant

Chief Insights Officer

Incisiv

The ongoing pandemic tested retailers’ commerce and fulfillment capability like no other time in recent memory. eCommerce growth projected for the full year arrived yesterday. New experiences such as Curbside Pickup went from backlog to live in 30 days. With shoppers seeking safety and convenience, providing accurate in-store inventory online became table stakes.

Join us for an interactive conversation with omnichannel leaders from JOANN Stores, Signet Jewelers, Tractor Supply Co. and IBM on how they responded to the crisis with foresight and leadership. In this webinar you will learn how they:

  • Navigated a 10X increase in eCommerce order volume
  • Launched new experiences, such as Curbside Pickup, in record time
  • Expanded their fulfillment network to include dark stores
  • Are preparing to deliver a best-in-class experience as the economy re-opens

Join us if these challenges or scenarios resonate, if you are re-imagining your customer experience for the next-normal, or if you are exploring order management solutions to help you be more innovative, agile and profitable.

Featured Speakers

Jane Lilley

Jane Lilley

Senior Vice President - IT Solution Delivery, Digital & E-Commerce

Signet Jewelers

Varadheesh Chennakrishnan

Varadheesh Chennakrishnan

Chief Information Officer | Information Technology | Supply Chain & Logistics

JOANN Stores

Gaurav Pant

Gaurav Pant

Chief Insights Officer

Incisiv

Who Should Join


Incisiv's Digital Roundtables foster the sort of community, conversation and candor typically found on the sidelines of industry events and conferences.

Each Digital Roundtable is a private, invite-only video conference with a thoughtfully curated group of industry peers with shared challenges and priorities.

insights

Peer-to-Peer Collaboration

Gain timely, invaluable peer insights on relevant themes and topics.

talk

Straight Talk

Trusted, private collaboration with your peers address the key topics most relevant to the group.

learning

Cross-Industry Learning

Avoid tunnel vision with perspective from your peers with similar challenges in adjacent industries.

fludity

Topical Fluidity

Our topic will be fluid and quickly hone in on what is most important to the group and their business as a priority to address.

Join us if these challenges or scenarios resonate, if you are re-imagining your customer experience for the next-normal, or if you are exploring order management solutions to help you be more innovative, agile and profitable.