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In partnership with NEC, Incisiv, Webinar
Video Webinar

Re-Opening Retail: Operational Playbook for a Pandemic Era

Operating safely across the enterprise

Incisiv’s webinars offer plain-speak perspectives from industry experts and practitioners. Presented as a live “fireside chat”, the webinars offer a rare opportunity to learn from the successes and challenges of your peers. The speakers include:

Ken Morris

Ken
Morris

Managing Partner

Cambridge Retail Advisors

Robert Fort

Robert
Fort

Practice Leader, Digital Transformation

Sophelle

John Geyerman

John
Geyerman

SVP Strategic Initiatives & Corporate Store Operations

Saladworks, LLC

Allen Ganz

Allen
Ganz

Customer Experience Vice President

NEC

Dave Weinand

Dave
Weinand

Chief Customer Officer

Incisiv

Thursday, October 8, 2020
9 am PST / 12 pm EST
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In partnership with IBM, Incisiv, Webinar

Incisiv, Logo

An Incisiv Webinar

From Curbside to Returns Optimization:

How Customer Experience Leaders are Accelerating Omnichannel Transformation

In partnership with IBM

Thursday, July 30, 2020
9 am PST / 12 pm EST

Incisiv’s webinars offer plain-speak perspectives from industry experts and practitioners. Presented as a live “fireside chat”, the webinars offer a rare opportunity to learn from the successes and challenges of your peers. The speakers include:

Featured Speakers

Jane Lilley

Jane Lilley

Senior Vice President - IT Solution Delivery, Digital & E-Commerce

Signet Jewelers

Varadheesh Chennakrishnan

Varadheesh Chennakrishnan

Chief Information Officer | Information Technology | Supply Chain & Logistics

JOANN Stores

Kevin Reese

Kevin Reese

Market Leader, Consumer & Travel

IBM Sterling

Gaurav Pant

Gaurav Pant

Chief Insights Officer

Incisiv

The COVID-19 pandemic has proven to be the ultimate stress test for retailers. The perfect storm of unpredictable demand, shuttered stores, diminished manufacturing capacity and inconsistent supply has creative massive disruption to the industry.

Further, both consumer and employee behavior have changed, perhaps irrevocably, and retailers must adapt processes to meet expectations.

Adapting to this new reality requires retailers to not only align investments to build the capabilities and organizational muscle to track and react quickly to changes in customer / employee behavior, but these capabilities must also focus on a factor that will be with us for the long term: safety and trust. Operational requirements have changed at all levels of the organization and retailers have new responsibilities that must be accounted for.

As part of a series that addresses this knowledge gap in the industry, join us for an exclusive live video webinar to discuss:

  • How are retailers reopening business operations (store, HQ, warehouse)
  • What technologies are they leveraging (temperature checks, face pay, touchless etc.)
  • How are business processes changing to accommodate this new-normal
  • How can they future-proof operations if something goes wrong

Featured Speakers

Michael Relich

Michael Relich

Interim CEO

PSEB Group

Allen Ganz

Allen Ganz

Customer Experience Vice President

NEC

Gaurav Pant

Gaurav Pant

Chief Insights Officer

Incisiv

Who Should Join


Incisiv's Digital Roundtables foster the sort of community, conversation and candor typically found on the sidelines of industry events and conferences.

Each Digital Roundtable is a private, invite-only video conference with a thoughtfully curated group of industry peers with shared challenges and priorities.

insights

Peer-to-Peer Collaboration

Gain timely, invaluable peer insights on relevant themes and topics.

talk

Straight Talk

Trusted, private collaboration with your peers address the key topics most relevant to the group.

learning

Cross-Industry Learning

Avoid tunnel vision with perspective from your peers with similar challenges in adjacent industries.

fludity

Topical Fluidity

Our topic will be fluid and quickly hone in on what is most important to the group and their business as a priority to address.

Join us if these challenges or scenarios resonate, if you are re-imagining your customer experience for the next-normal, or if you are exploring order management solutions to help you be more innovative, agile and profitable.