Re-Opening Retail: Operational Playbook for a Pandemic Era
Operating safely across the enterprise
Incisiv’s webinars offer plain-speak perspectives from industry experts and practitioners. Presented as a live “fireside chat”, the webinars offer a rare opportunity to learn from the successes and challenges of your peers. The speakers include:
Ken
Morris
Managing Partner
Cambridge Retail Advisors
Robert
Fort
Practice Leader, Digital Transformation
Sophelle
John
Geyerman
SVP Strategic Initiatives & Corporate Store Operations
Saladworks, LLC
Allen
Ganz
Customer Experience Vice President
NEC
Dave
Weinand
Chief Customer Officer
Incisiv
An Incisiv Webinar
From Curbside to Returns Optimization:
How Customer Experience Leaders are Accelerating Omnichannel Transformation
In partnership with 
9 am PST / 12 pm EST
Incisiv’s webinars offer plain-speak perspectives from industry experts and practitioners. Presented as a live “fireside chat”, the webinars offer a rare opportunity to learn from the successes and challenges of your peers. The speakers include:
Featured Speakers
Jane Lilley
Senior Vice President - IT Solution Delivery, Digital & E-Commerce
Signet Jewelers
Varadheesh Chennakrishnan
Chief Information Officer | Information Technology | Supply Chain & Logistics
JOANN Stores
Kevin Reese
Market Leader, Consumer & Travel
IBM Sterling
Gaurav Pant
Chief Insights Officer
Incisiv
The COVID-19 pandemic has proven to be the ultimate stress test for retailers. The perfect storm of unpredictable demand, shuttered stores, diminished manufacturing capacity and inconsistent supply has creative massive disruption to the industry.
Further, both consumer and employee behavior have changed, perhaps irrevocably, and retailers must adapt processes to meet expectations.
Adapting to this new reality requires retailers to not only align investments to build the capabilities and organizational muscle to track and react quickly to changes in customer / employee behavior, but these capabilities must also focus on a factor that will be with us for the long term: safety and trust. Operational requirements have changed at all levels of the organization and retailers have new responsibilities that must be accounted for.
As part of a series that addresses this knowledge gap in the industry, join us for an exclusive live video webinar to discuss:
- How are retailers reopening business operations (store, HQ, warehouse)
- What technologies are they leveraging (temperature checks, face pay, touchless etc.)
- How are business processes changing to accommodate this new-normal
- How can they future-proof operations if something goes wrong
Featured Speakers
Michael Relich
Interim CEO
PSEB Group
Allen Ganz
Customer Experience Vice President
NEC
Gaurav Pant
Chief Insights Officer
Incisiv
Who Should Join
Incisiv's Digital Roundtables foster the sort of community, conversation and candor typically found on the sidelines of industry events and conferences.
Each Digital Roundtable is a private, invite-only video conference with a thoughtfully curated group of industry peers with shared challenges and priorities.
Peer-to-Peer Collaboration
Gain timely, invaluable peer insights on relevant themes and topics.
Straight Talk
Trusted, private collaboration with your peers address the key topics most relevant to the group.
Cross-Industry Learning
Avoid tunnel vision with perspective from your peers with similar challenges in adjacent industries.
Topical Fluidity
Our topic will be fluid and quickly hone in on what is most important to the group and their business as a priority to address.
Join us if these challenges or scenarios resonate, if you are re-imagining your customer experience for the next-normal, or if you are exploring order management solutions to help you be more innovative, agile and profitable.
