The COVID-19 pandemic is proving to be the ultimate stress test of global supply chains. This perfect storm of unpredictable demand, shuttered stores, diminished manufacturing capacity and uncertain shipping lead-times has dealt a body blow to the industry.
As retailers and manufacturers try to adapt to the new normal by turning on new fulfilment experiences, finding local suppliers, stop-starting operations - it is becoming increasingly evident that supply chain resilience will be a key determinant of who makes it out of the pandemic.
The three key characteristics that define resilience are agility, localization and sustainability. While these aren’t new or unique to the supply chain, the pandemic has accelerated their importance, and they will have an outsized impact on the performance of the supply chain in the future.