Retail 2021: The Role of Stores in Apparel / Specialty
Building Best-in-Class Associate and Customer Experiences for 2021 and Beyond
Incisiv’s webinars offer plain-speak perspectives from industry experts and practitioners. Presented as a live “fireside chat”, the webinars offer a rare opportunity to learn from the successes and challenges of your peers. The speakers include:
Simon
Kish
Former VP, Information Technology Selling Systems
Ascena Group
Alec
Gefrides
GM, Products and Technologies Group
Intel
Jeanne
Aiken
Channel Sales Executive
Toshiba Global Commerce Solutions
Kevin
Kennon
Regional Vice President, Retail Sales
Pomeroy
Dave
Weinand
Chief Customer Officer
Incisiv
Shoppers still value the immediacy, speed and convenience stores offer, but they must feel safe doing so.
100%
of shoppers miss the instant gratification of store purchases.
Speed of checkout
of an in-store purchase is the most important factor for shoppers behind safety.
For 88%
of shoppers, same day need of product is the top motivation for visiting stores.
28%
plan to increase in-store shopping over the next 6 months.
Returning an item
to the store is the 2nd biggest motivator for future store visits (behind same-day need).
Speed of pick-up
of a BOPIS or curbside order is "very important" for 84% of shoppers.
An Incisiv Webinar
From Curbside to Returns Optimization:
How Customer Experience Leaders are Accelerating Omnichannel Transformation
In partnership with 
9 am PST / 12 pm EST
Incisiv’s webinars offer plain-speak perspectives from industry experts and practitioners. Presented as a live “fireside chat”, the webinars offer a rare opportunity to learn from the successes and challenges of your peers. The speakers include:
Featured Speakers
Jane Lilley
Senior Vice President - IT Solution Delivery, Digital & E-Commerce
Signet Jewelers
Varadheesh Chennakrishnan
Chief Information Officer | Information Technology | Supply Chain & Logistics
JOANN Stores
Kevin Reese
Market Leader, Consumer & Travel
IBM Sterling
Gaurav Pant
Chief Insights Officer
Incisiv
Apparel and specialty retailers have been forced to redefine their models in the face of an unforeseen foe: COVID-19. Previously, in-store shopping in apparel and specialty was defined by a high touch, immersive experience. Those expectations have been turned on their head and are now defined by delivering a contactless and low-touch experience that appeal to a consumer’s need for convenience and safety. This includes curbside pickup, contactless checkout, appointment-based shopping.
The silver lining is that research has proven that consumers miss shopping in stores. It is now up to retailers to provide the experience that will ensure the consumer comes back. This can be enabled through front-end solutions, including POS, that are flexible enough to meet new store requirements.
Incisiv has assembled a panel of experts from a cross section of apparel / specialty retail for this important topic. Join us as we discuss:
- Aligning the experience to the consumer’s new behaviors and new habits.
- Leveraging technology throughout the front-end to deliver on consumer and associate expectations.
- Redefining the role of the store and its effect on operations.
Featured Speakers
Doug Brochu
CEO
Bridge Solutions Group Inc
Dave Weinand
Chief Customer Officer
Incisiv
Who Should Join
Incisiv's Digital Roundtables foster the sort of community, conversation and candor typically found on the sidelines of industry events and conferences.
Each Digital Roundtable is a private, invite-only video conference with a thoughtfully curated group of industry peers with shared challenges and priorities.
Peer-to-Peer Collaboration
Gain timely, invaluable peer insights on relevant themes and topics.
Straight Talk
Trusted, private collaboration with your peers address the key topics most relevant to the group.
Cross-Industry Learning
Avoid tunnel vision with perspective from your peers with similar challenges in adjacent industries.
Topical Fluidity
Our topic will be fluid and quickly hone in on what is most important to the group and their business as a priority to address.
Join us if these challenges or scenarios resonate, if you are re-imagining your customer experience for the next-normal, or if you are exploring order management solutions to help you be more innovative, agile and profitable.
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