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In partnership with Toshiba_white Intel Pomeroy, Webinar
Video Webinar

Retail 2021: The Role of Stores in Apparel / Specialty

Building Best-in-Class Associate and Customer Experiences for 2021 and Beyond

Incisiv’s webinars offer plain-speak perspectives from industry experts and practitioners. Presented as a live “fireside chat”, the webinars offer a rare opportunity to learn from the successes and challenges of your peers. The speakers include:

Simon Kish


Former VP, Information Technology Selling Systems

Ascena Group

Alec Gefrides


GM, Products and Technologies Group


Jeanne AIken


Channel Sales Executive

Toshiba Global Commerce Solutions

Kevin Kennon


Regional Vice President, Retail Sales




Chief Customer Officer


Shoppers still value the immediacy, speed and convenience stores offer, but they must feel safe doing so.


of shoppers miss the instant gratification of store purchases.

Speed of checkout

of an in-store purchase is the most important factor for shoppers behind safety.

For 88%

of shoppers, same day need of product is the top motivation for visiting stores.


plan to increase in-store shopping over the next 6 months.

Returning an item

to the store is the 2nd biggest motivator for future store visits (behind same-day need).

Speed of pick-up

of a BOPIS or curbside order is "very important" for 84% of shoppers.

Incisiv, Logo
In partnership with IBM, Incisiv, Webinar

Incisiv, Logo

An Incisiv Webinar

From Curbside to Returns Optimization:

How Customer Experience Leaders are Accelerating Omnichannel Transformation

In partnership with IBM

Thursday, July 30, 2020
9 am PST / 12 pm EST

Incisiv’s webinars offer plain-speak perspectives from industry experts and practitioners. Presented as a live “fireside chat”, the webinars offer a rare opportunity to learn from the successes and challenges of your peers. The speakers include:

Featured Speakers

Jane Lilley

Jane Lilley

Senior Vice President - IT Solution Delivery, Digital & E-Commerce

Signet Jewelers

Varadheesh Chennakrishnan

Varadheesh Chennakrishnan

Chief Information Officer | Information Technology | Supply Chain & Logistics

JOANN Stores

Kevin Reese

Kevin Reese

Market Leader, Consumer & Travel

IBM Sterling

Gaurav Pant

Gaurav Pant

Chief Insights Officer


Apparel and specialty retailers have been forced to redefine their models in the face of an unforeseen foe: COVID-19. Previously, in-store shopping in apparel and specialty was defined by a high touch, immersive experience. Those expectations have been turned on their head and are now defined by delivering a contactless and low-touch experience that appeal to a consumer’s need for convenience and safety. This includes curbside pickup, contactless checkout, appointment-based shopping.

The silver lining is that research has proven that consumers miss shopping in stores. It is now up to retailers to provide the experience that will ensure the consumer comes back. This can be enabled through front-end solutions, including POS, that are flexible enough to meet new store requirements.

Incisiv has assembled a panel of experts from a cross section of apparel / specialty retail for this important topic. Join us as we discuss:

  • Aligning the experience to the consumer’s new behaviors and new habits.
  • Leveraging technology throughout the front-end to deliver on consumer and associate expectations.
  • Redefining the role of the store and its effect on operations.

Featured Speakers

Doug Brochu

Doug Brochu


Bridge Solutions Group Inc

Dave Weinand

Dave Weinand

Chief Customer Officer


Who Should Join

Incisiv's Digital Roundtables foster the sort of community, conversation and candor typically found on the sidelines of industry events and conferences.

Each Digital Roundtable is a private, invite-only video conference with a thoughtfully curated group of industry peers with shared challenges and priorities.


Peer-to-Peer Collaboration

Gain timely, invaluable peer insights on relevant themes and topics.


Straight Talk

Trusted, private collaboration with your peers address the key topics most relevant to the group.


Cross-Industry Learning

Avoid tunnel vision with perspective from your peers with similar challenges in adjacent industries.


Topical Fluidity

Our topic will be fluid and quickly hone in on what is most important to the group and their business as a priority to address.

Join us if these challenges or scenarios resonate, if you are re-imagining your customer experience for the next-normal, or if you are exploring order management solutions to help you be more innovative, agile and profitable.

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