State of the Convenience Store Industry: Leveraging Self-Service to Tackle Convenience Stores’ New Reality
Incisiv’s webinars offer plain-speak perspectives from industry experts and practitioners. Presented as a live “fireside chat”, the webinars offer a rare opportunity to learn from the successes and challenges of your peers.
Featured Speakers
Fredrik Carlegren
Vice President of Global Marketing
Toshiba
Kristen Call
America’s Senior Industry Advisor
Intel Corporation
Troy Stelzer
CEO
Xenia Retail
Gaurav Pant
Chief Insights Officer
Incisiv
Shoppers still value the immediacy, speed and convenience stores offer, but they must feel safe doing so.
100%
of shoppers miss the instant gratification of store purchases.
Speed of checkout
of an in-store purchase is the most important factor for shoppers behind safety.
For 88%
of shoppers, same day need of product is the top motivation for visiting stores.
28%
plan to increase in-store shopping over the next 6 months.
Returning an item
to the store is the 2nd biggest motivator for future store visits (behind same-day need).
Speed of pick-up
of a BOPIS or curbside order is "very important" for 84% of shoppers.
An Incisiv Webinar
From Curbside to Returns Optimization:
How Customer Experience Leaders are Accelerating Omnichannel Transformation
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9 am PST / 12 pm EST
Incisiv’s webinars offer plain-speak perspectives from industry experts and practitioners. Presented as a live “fireside chat”, the webinars offer a rare opportunity to learn from the successes and challenges of your peers. The speakers include:
Featured Speakers
Jane Lilley
Senior Vice President - IT Solution Delivery, Digital & E-Commerce
Signet Jewelers
Varadheesh Chennakrishnan
Chief Information Officer | Information Technology | Supply Chain & Logistics
JOANN Stores
Kevin Reese
Market Leader, Consumer & Travel
IBM Sterling
Gaurav Pant
Chief Insights Officer
Incisiv
The Convenience Store Segment has long been hampered by technology debt, making the objectives they’ve tried to achieve difficult to execute. However, with labor shortages now a major issue, and redefined customer expectations around service, safety and value, it has become imperative that convenience retailers take a hard look at how technology can help meet the challenges of a redefined reality.
In today’s environment, convenience retailers need to be nimble and offer services to their customers that they expect. Fortunately, customer expectations align well with the value proposition of the convenience segment, so an opportunity exists to grow and innovate. However, the inability to find skilled workers means another approach is needed to take advantage of this opportunity. According to the Incisiv research study we’ll be discussing, the #1 Business Case for convenience operators and brands to adopt self-checkout is to address labor costs and availability.
In this conversational webinar, Incisiv, Intel, Toshiba Global Commerce Solutions, and Xenia Retail will discuss the findings of its latest study and a deep dive into how the Convenience Store industry can position itself for long term success. Join us as we cover:
- The Legacy Hangover: How have legacy systems hampered the ability for convenience retailers to meet customer expectations.
- The Labor Dilemma: How the segment can help alleviate the long-term implications of a shortage of labor through technology.
- The Self-Service Imperative: Learn how next gen self-service technologies can meet multiple business objectives and not require heavy re-platforming or extended rollouts.
Featured Speakers
Doug Brochu
CEO
Bridge Solutions Group Inc
Dave Weinand
Chief Customer Officer
Incisiv
Who Should Join
Incisiv's Digital Roundtables foster the sort of community, conversation and candor typically found on the sidelines of industry events and conferences.
Each Digital Roundtable is a private, invite-only video conference with a thoughtfully curated group of industry peers with shared challenges and priorities.
Peer-to-Peer Collaboration
Gain timely, invaluable peer insights on relevant themes and topics.
Straight Talk
Trusted, private collaboration with your peers address the key topics most relevant to the group.
Cross-Industry Learning
Avoid tunnel vision with perspective from your peers with similar challenges in adjacent industries.
Topical Fluidity
Our topic will be fluid and quickly hone in on what is most important to the group and their business as a priority to address.
Join us if these challenges or scenarios resonate, if you are re-imagining your customer experience for the next-normal, or if you are exploring order management solutions to help you be more innovative, agile and profitable.
