The Convenience Store Segment has long been hampered by technology debt, making the objectives they’ve tried to achieve difficult to execute. However, with labor shortages now a major issue, and redefined customer expectations around service, safety and value, it has become imperative that convenience retailers take a hard look at how technology can help meet the challenges of a redefined reality.
In today’s environment, convenience retailers need to be nimble and offer services to their customers that they expect. Fortunately, customer expectations align well with the value proposition of the convenience segment, so an opportunity exists to grow and innovate. However, the inability to find skilled workers means another approach is needed to take advantage of this opportunity. According to the Incisiv research study we’ll be discussing, the #1 Business Case for convenience operators and brands to adopt self-checkout is to address labor costs and availability.
In this conversational webinar, Incisiv, Intel, Toshiba Global Commerce Solutions, and Xenia Retail will discuss the findings of its latest study and a deep dive into how the Convenience Store industry can position itself for long term success. Join us as we cover: