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Incisiv, Logo
In partnership with IBM
An Incisiv webinar

State of the Industry: Omnichannel Fulfillment

Recalibrating omnichannel priorities to offer shoppers greater certainty, choice and transparency

Incisiv’s webinars offer plain-speak perspectives from industry experts and practitioners. Presented as a live “fireside chat”, the webinars offer a rare opportunity to learn from the successes and challenges of your peers.

Incisiv’s webinars offer plain-speak perspectives from industry experts and practitioners. Presented as a live “fireside chat”, the webinars offer a rare opportunity to learn from the successes and challenges of your peers. The speakers include:

Dave Levitt

Dave Levitt

Divisional CIO

Party City

Jane Lilley

Jane Lilley

SVP - IT Solution Delivery, Digital & eCommerce

Signet Jewelers

Kevin Reese

Kevin Reese

Market Leader, Consumer & Travel

IBM Sterling

Gaurav Pant

Gaurav Pant

Chief Insights Officer

Incisiv

Tuesday, August 10, 2021
8 am PT / 11 am ET

Shoppers still value the immediacy, speed and convenience stores offer, but they must feel safe doing so.

100%

of shoppers miss the instant gratification of store purchases.

Speed of checkout

of an in-store purchase is the most important factor for shoppers behind safety.

For 88%

of shoppers, same day need of product is the top motivation for visiting stores.

28%

plan to increase in-store shopping over the next 6 months.

Returning an item

to the store is the 2nd biggest motivator for future store visits (behind same-day need).

Speed of pick-up

of a BOPIS or curbside order is "very important" for 84% of shoppers.

Incisiv, Logo
In partnership with IBM, Incisiv, Webinar

Incisiv, Logo

An Incisiv Webinar

From Curbside to Returns Optimization:

How Customer Experience Leaders are Accelerating Omnichannel Transformation

In partnership with IBM

Thursday, July 30, 2020
9 am PST / 12 pm EST

Incisiv’s webinars offer plain-speak perspectives from industry experts and practitioners. Presented as a live “fireside chat”, the webinars offer a rare opportunity to learn from the successes and challenges of your peers. The speakers include:

Featured Speakers

Jane Lilley

Jane Lilley

Senior Vice President - IT Solution Delivery, Digital & E-Commerce

Signet Jewelers

Varadheesh Chennakrishnan

Varadheesh Chennakrishnan

Chief Information Officer | Information Technology | Supply Chain & Logistics

JOANN Stores

Kevin Reese

Kevin Reese

Market Leader, Consumer & Travel

IBM Sterling

Gaurav Pant

Gaurav Pant

Chief Insights Officer

Incisiv

Shaped by a once-in-a-lifetime catalyst, shoppers have embraced new digital experiences at an unprecedented pace. According to Incisiv’s Consumer Industries Data Pool, 90% of all shopping journeys now begin online, in turn giving rise to new expectations that will shape the future of retail experiences. Shoppers demand greater certainty, choice and transparency through their shopping journey.

While digital acceleration has been a boon for many retailers and brands, it has also stretched processes and systems beyond their break point. From quickly scaling new experiences such as curbside pick-up to reimagining the ordering experience by offering narrower and more accurate delivery estimates - few can claim their commerce and order management systems were designed for the newfound volume, velocity and variety of digital commerce.

Join us for an interactive conversation with omnichannel leaders from Party City, Signet Jewelers, IBM and Incisiv during which we will discuss:

  • Top omnichannel experience priorities going into the 2021 holiday season
  • Retailers’ biggest focus areas of investment in order management to improve fulfillment operations and drive profitability
  • Key findings from Incisiv’s 2021 omnichannel experience top 100 index, spanning 6 retail industry segments

Featured Speakers

Doug Brochu

Doug Brochu

CEO

Bridge Solutions Group Inc

Dave Weinand

Dave Weinand

Chief Customer Officer

Incisiv

Who Should Join


Incisiv's Digital Roundtables foster the sort of community, conversation and candor typically found on the sidelines of industry events and conferences.

Each Digital Roundtable is a private, invite-only video conference with a thoughtfully curated group of industry peers with shared challenges and priorities.

insights

Peer-to-Peer Collaboration

Gain timely, invaluable peer insights on relevant themes and topics.

talk

Straight Talk

Trusted, private collaboration with your peers address the key topics most relevant to the group.

learning

Cross-Industry Learning

Avoid tunnel vision with perspective from your peers with similar challenges in adjacent industries.

fludity

Topical Fluidity

Our topic will be fluid and quickly hone in on what is most important to the group and their business as a priority to address.

Join us if these challenges or scenarios resonate, if you are re-imagining your customer experience for the next-normal, or if you are exploring order management solutions to help you be more innovative, agile and profitable.