Shaped by a once-in-a-lifetime catalyst, shoppers have embraced new digital experiences at an unprecedented pace. According to Incisiv’s Consumer Industries Data Pool, 90% of all shopping journeys now begin online, in turn giving rise to new expectations that will shape the future of retail experiences. Shoppers demand greater certainty, choice and transparency through their shopping journey.
While digital acceleration has been a boon for many retailers and brands, it has also stretched processes and systems beyond their break point. From quickly scaling new experiences such as curbside pick-up to reimagining the ordering experience by offering narrower and more accurate delivery estimates - few can claim their commerce and order management systems were designed for the newfound volume, velocity and variety of digital commerce.
Join us for an interactive conversation with omnichannel leaders from Party City, Signet Jewelers, IBM and Incisiv during which we will discuss: