State of the Industry: Omnichannel Fulfillment
Recalibrating omnichannel priorities to offer shoppers greater certainty, choice and transparency
Incisiv’s webinars offer plain-speak perspectives from industry experts and practitioners. Presented as a live “fireside chat”, the webinars offer a rare opportunity to learn from the successes and challenges of your peers.
Incisiv’s webinars offer plain-speak perspectives from industry experts and practitioners. Presented as a live “fireside chat”, the webinars offer a rare opportunity to learn from the successes and challenges of your peers. The speakers include:
Dave Levitt
Divisional CIO
Party City
Jane Lilley
SVP - IT Solution Delivery, Digital & eCommerce
Signet Jewelers
Kevin Reese
Market Leader, Consumer & Travel
IBM Sterling
Gaurav Pant
Chief Insights Officer
Incisiv
Shoppers still value the immediacy, speed and convenience stores offer, but they must feel safe doing so.
100%
of shoppers miss the instant gratification of store purchases.
Speed of checkout
of an in-store purchase is the most important factor for shoppers behind safety.
For 88%
of shoppers, same day need of product is the top motivation for visiting stores.
28%
plan to increase in-store shopping over the next 6 months.
Returning an item
to the store is the 2nd biggest motivator for future store visits (behind same-day need).
Speed of pick-up
of a BOPIS or curbside order is "very important" for 84% of shoppers.
An Incisiv Webinar
From Curbside to Returns Optimization:
How Customer Experience Leaders are Accelerating Omnichannel Transformation
In partnership with 
9 am PST / 12 pm EST
Incisiv’s webinars offer plain-speak perspectives from industry experts and practitioners. Presented as a live “fireside chat”, the webinars offer a rare opportunity to learn from the successes and challenges of your peers. The speakers include:
Featured Speakers
Jane Lilley
Senior Vice President - IT Solution Delivery, Digital & E-Commerce
Signet Jewelers
Varadheesh Chennakrishnan
Chief Information Officer | Information Technology | Supply Chain & Logistics
JOANN Stores
Kevin Reese
Market Leader, Consumer & Travel
IBM Sterling
Gaurav Pant
Chief Insights Officer
Incisiv
Shaped by a once-in-a-lifetime catalyst, shoppers have embraced new digital experiences at an unprecedented pace. According to Incisiv’s Consumer Industries Data Pool, 90% of all shopping journeys now begin online, in turn giving rise to new expectations that will shape the future of retail experiences. Shoppers demand greater certainty, choice and transparency through their shopping journey.
While digital acceleration has been a boon for many retailers and brands, it has also stretched processes and systems beyond their break point. From quickly scaling new experiences such as curbside pick-up to reimagining the ordering experience by offering narrower and more accurate delivery estimates - few can claim their commerce and order management systems were designed for the newfound volume, velocity and variety of digital commerce.
Join us for an interactive conversation with omnichannel leaders from Party City, Signet Jewelers, IBM and Incisiv during which we will discuss:
- Top omnichannel experience priorities going into the 2021 holiday season
- Retailers’ biggest focus areas of investment in order management to improve fulfillment operations and drive profitability
- Key findings from Incisiv’s 2021 omnichannel experience top 100 index, spanning 6 retail industry segments
Featured Speakers
Doug Brochu
CEO
Bridge Solutions Group Inc
Dave Weinand
Chief Customer Officer
Incisiv
Who Should Join
Incisiv's Digital Roundtables foster the sort of community, conversation and candor typically found on the sidelines of industry events and conferences.
Each Digital Roundtable is a private, invite-only video conference with a thoughtfully curated group of industry peers with shared challenges and priorities.
Peer-to-Peer Collaboration
Gain timely, invaluable peer insights on relevant themes and topics.
Straight Talk
Trusted, private collaboration with your peers address the key topics most relevant to the group.
Cross-Industry Learning
Avoid tunnel vision with perspective from your peers with similar challenges in adjacent industries.
Topical Fluidity
Our topic will be fluid and quickly hone in on what is most important to the group and their business as a priority to address.
Join us if these challenges or scenarios resonate, if you are re-imagining your customer experience for the next-normal, or if you are exploring order management solutions to help you be more innovative, agile and profitable.
