Coming into 2020, it was clear that customers and associates were developing a different set of priorities and expectations. The last three months have only magnified the operational shortcomings of many retailers and brands and accelerated the need to recognize and adopt new processes and technology to honor what customers value and what successful associates need.

As part of a series that addresses this evolution of the consumers and associates, join us for an exclusive on-demand webinar to discuss:

• What will the customer path to purchase look like across online and offline channels?
  1. What operational processes must change as a result?
• To what extent contactless will need to go to ensure trust and safety of customers and associates?
• How will the role of the associate change?
• How will technology enable new strategies and processes?