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In partnership with Avanade, Incisiv, Webinar         Microsoft, Incisiv, Webinar
An Incisiv Webinar

STRATEGIES FOR RECONNECTING WITH CUSTOMERS AND ASSOCIATES AS THE ECONOMY REOPENS.

The New Retail Environment Means New Business Priorities


Major disruptions are becoming more the norm than the exception. In a consumer-based economy like ours that means retailers will need to react fast to keep or regain their footing. How things worked before won’t work going forward.

Coming into 2020, it was clear that customers and associates were developing a different set of priorities and expectations. The last three months have only magnified the operational shortcomings of many retailers and brands and accelerated the need to recognize and adopt new processes and technology to honor what customers value and what successful associates need.

As part of a series that addresses this evolution of the consumers and associates, join us for an exclusive on-demand webinar to discuss:

  • What will the customer path to purchase look like across online and offline channels?
    1. What operational processes must change as a result?
  • To what extent contactless will need to go to ensure trust and safety of customers and associates?
  • How will the role of the associate change?
  • How will technology enable new strategies and processes?

As Attendees You Will Have the Opportunity to

chatAsk questions / chat freely with all other attendees

videoBe called up on video to share perspective

giftWin a prize if you catch enough Easter eggs

FEATURED SPEAKERS

elizabeth

Elizabeth Ebert

Executive, Global and North America IT Advisory Lead

Avanade

Sue McMohan

Sue McMahon

Industry Executive - Retail & Consumer Goods

Microsoft

Scott Pearson

Scott Pearson

Senior Director Business Strategy

Microsoft Stores

Gaurav Pant

Gaurav Pant

Chief Insights Officer

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