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In partnership with fluent-commerce-logo-tagline_white       Bridge Solution Group, Incisiv, Webinar
Video Webinar

The 2020 Apparel Digital Maturity Benchmark

The Redefinition of the Shopper Journey

Incisiv’s webinars offer plain-speak perspectives from industry experts and practitioners. Presented as a live “fireside chat”, the webinars offer a rare opportunity to learn from the successes and challenges of your peers. The speakers include:

Doug Brochu

Doug
Brochu

CEO

Bridge Solutions Group Inc

Justin Williams

Justin
Williams

Channel Lead, The America's

Fluent Commerce

Dave Weinand

Dave
Weinand

Chief Customer Officer

Incisiv

91%

of customers miss shopping in store

But, only 28% intend to go back to stores in the next 6 months.

74%

of customers miss trying products in store

But, only 5% would physically try a product on in the next 6 months.

34%

miss interacting with store associates

But, only 4% would interact with store associates in the next 6 months.

Incisiv, Logo
In partnership with IBM, Incisiv, Webinar

Incisiv, Logo

An Incisiv Webinar

From Curbside to Returns Optimization:

How Customer Experience Leaders are Accelerating Omnichannel Transformation

In partnership with IBM

Thursday, July 30, 2020
9 am PST / 12 pm EST

Incisiv’s webinars offer plain-speak perspectives from industry experts and practitioners. Presented as a live “fireside chat”, the webinars offer a rare opportunity to learn from the successes and challenges of your peers. The speakers include:

Featured Speakers

Jane Lilley

Jane Lilley

Senior Vice President - IT Solution Delivery, Digital & E-Commerce

Signet Jewelers

Varadheesh Chennakrishnan

Varadheesh Chennakrishnan

Chief Information Officer | Information Technology | Supply Chain & Logistics

JOANN Stores

Kevin Reese

Kevin Reese

Market Leader, Consumer & Travel

IBM Sterling

Gaurav Pant

Gaurav Pant

Chief Insights Officer

Incisiv

Few industry segments have been as impacted as greatly by the pandemic as the apparel / fashion industry. Many have made bold moves to transition as much business online as possible and many have not been able to keep up due to outdated systems and infrastructure.

Insights firm Incisiv has just completed an extensive benchmarking exercise of the top 100 apparel retailers / brands to understand how they are adapting their digital shopping experience to meet the new expectations of today’s customers.

In this webinar, we will detail the findings and provide insights into:

  • Shopper expectations from a Q3 shopper study and how apparel / fashion retailers stack up
  • The differentiating capabilities that leading retailers are leveraging across the buying journey
  • Recommendations for less digitally mature retailers to ensure they can drive revenue and profitability in a digital-first environment

Featured Speakers

Doug Brochu

Doug Brochu

CEO

Bridge Solutions Group Inc

Dave Weinand

Dave Weinand

Chief Customer Officer

Incisiv

Who Should Join


Incisiv's Digital Roundtables foster the sort of community, conversation and candor typically found on the sidelines of industry events and conferences.

Each Digital Roundtable is a private, invite-only video conference with a thoughtfully curated group of industry peers with shared challenges and priorities.

insights

Peer-to-Peer Collaboration

Gain timely, invaluable peer insights on relevant themes and topics.

talk

Straight Talk

Trusted, private collaboration with your peers address the key topics most relevant to the group.

learning

Cross-Industry Learning

Avoid tunnel vision with perspective from your peers with similar challenges in adjacent industries.

fludity

Topical Fluidity

Our topic will be fluid and quickly hone in on what is most important to the group and their business as a priority to address.

Join us if these challenges or scenarios resonate, if you are re-imagining your customer experience for the next-normal, or if you are exploring order management solutions to help you be more innovative, agile and profitable.