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In partnership with Manhattan, Incisiv, Webinar
Video Webinar

The New Store Experience Imperatives in High-Touch Retail

Exclusive insights from a survey of 2,500 US shoppers and 125 US retailers

Incisiv’s webinars offer plain-speak perspectives from industry experts and practitioners. Presented as a live “fireside chat”, the webinars offer a rare opportunity to learn from the successes and challenges of your peers. The speakers include:

Clark Linstone

Clark
Linstone

Chief Operating Officer

Lamps Plus

Bill Gratke

Bill
Gratke

VP, Supply Chain, Planning and Reporting

Lamps Plus

Mohamed Rajani

Mohamed
Rajani

Director, Corporate Strategy & Transformation

Macy's

Kevin Swanwick

Kevin
Swanwick

Vice President, Store Solutions

Manhattan Associates

Gaurav Pant

Gaurav
Pant

Chief Insights Officer

Incisiv

Thursday, October 1, 2020
9 am PST / 12 pm EST
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In partnership with IBM, Incisiv, Webinar

Incisiv, Logo

An Incisiv Webinar

From Curbside to Returns Optimization:

How Customer Experience Leaders are Accelerating Omnichannel Transformation

In partnership with IBM

Thursday, July 30, 2020
9 am PST / 12 pm EST

Incisiv’s webinars offer plain-speak perspectives from industry experts and practitioners. Presented as a live “fireside chat”, the webinars offer a rare opportunity to learn from the successes and challenges of your peers. The speakers include:

Featured Speakers

Jane Lilley

Jane Lilley

Senior Vice President - IT Solution Delivery, Digital & E-Commerce

Signet Jewelers

Varadheesh Chennakrishnan

Varadheesh Chennakrishnan

Chief Information Officer | Information Technology | Supply Chain & Logistics

JOANN Stores

Kevin Reese

Kevin Reese

Market Leader, Consumer & Travel

IBM Sterling

Gaurav Pant

Gaurav Pant

Chief Insights Officer

Incisiv

Incisiv conducted a survey of 2,500 in-store shoppers (specifically in the high-touch retail segment including fashion, luxury and specialty) to understand the behaviors and preferences that will define the future of retail stores. Incisiv also conducted a survey of 125 US high-touch retailers to understand how their capabilities and plans line up against shopper expectations.

Join us for an interactive conversation with leaders from Macy’s, Lamps Plus and Manhattan Associates to discuss the implications of key findings from the survey.

  • The role of the store dramatically shifted to primarily being a fulfillment center in the immediate aftermath of COVID-19. Will it continue to be so in the future? If so, what will best-in-class customer and store associate experiences look like?
  • As the “research and discovery” aspect of a customer’s shopping journey goes almost entirely digital, inventory visibility will become the new “open for business”. How else will the customer journey evolve, and what experiences will help retailers differentiate?
  • Store associates continue to be seen as an important source of knowledge and insight, but shoppers are currently averse to in-store lingering and conversation. How can store associates build stronger relationships digitally, and how can retailers infuse delight in largely transactional experiences such as BOPIS or curbside pick-up?

Featured Speakers

Bill Gratke

Bill Gratke

VP, Supply Chain, Planning and Reporting

Lamps Plus

Clark Linstone

Clark Linstone

Chief Operating Officer

Lamps Plus

Mohamed Rajani

Mohamed Rajani

Director, Corporate Strategy & Transformation

Macy's

Gaurav Pant

Gaurav Pant

Chief Insights Officer

Incisiv

Who Should Join


Incisiv's Digital Roundtables foster the sort of community, conversation and candor typically found on the sidelines of industry events and conferences.

Each Digital Roundtable is a private, invite-only video conference with a thoughtfully curated group of industry peers with shared challenges and priorities.

insights

Peer-to-Peer Collaboration

Gain timely, invaluable peer insights on relevant themes and topics.

talk

Straight Talk

Trusted, private collaboration with your peers address the key topics most relevant to the group.

learning

Cross-Industry Learning

Avoid tunnel vision with perspective from your peers with similar challenges in adjacent industries.

fludity

Topical Fluidity

Our topic will be fluid and quickly hone in on what is most important to the group and their business as a priority to address.

Join us if these challenges or scenarios resonate, if you are re-imagining your customer experience for the next-normal, or if you are exploring order management solutions to help you be more innovative, agile and profitable.