The New Store Experience Imperatives in High-Touch Retail
Exclusive insights from a survey of 2,500 US shoppers and 125 US retailers
Incisiv’s webinars offer plain-speak perspectives from industry experts and practitioners. Presented as a live “fireside chat”, the webinars offer a rare opportunity to learn from the successes and challenges of your peers. The speakers include:
Clark
Linstone
Chief Operating Officer
Lamps Plus
Bill
Gratke
VP, Supply Chain, Planning and Reporting
Lamps Plus
Mohamed
Rajani
Director, Corporate Strategy & Transformation
Macy's
Kevin
Swanwick
Vice President, Store Solutions
Manhattan Associates
Gaurav
Pant
Chief Insights Officer
Incisiv
An Incisiv Webinar
From Curbside to Returns Optimization:
How Customer Experience Leaders are Accelerating Omnichannel Transformation
In partnership with 
9 am PST / 12 pm EST
Incisiv’s webinars offer plain-speak perspectives from industry experts and practitioners. Presented as a live “fireside chat”, the webinars offer a rare opportunity to learn from the successes and challenges of your peers. The speakers include:
Featured Speakers
Jane Lilley
Senior Vice President - IT Solution Delivery, Digital & E-Commerce
Signet Jewelers
Varadheesh Chennakrishnan
Chief Information Officer | Information Technology | Supply Chain & Logistics
JOANN Stores
Kevin Reese
Market Leader, Consumer & Travel
IBM Sterling
Gaurav Pant
Chief Insights Officer
Incisiv
Incisiv conducted a survey of 2,500 in-store shoppers (specifically in the high-touch retail segment including fashion, luxury and specialty) to understand the behaviors and preferences that will define the future of retail stores. Incisiv also conducted a survey of 125 US high-touch retailers to understand how their capabilities and plans line up against shopper expectations.
Join us for an interactive conversation with leaders from Macy’s, Lamps Plus and Manhattan Associates to discuss the implications of key findings from the survey.
- The role of the store dramatically shifted to primarily being a fulfillment center in the immediate aftermath of COVID-19. Will it continue to be so in the future? If so, what will best-in-class customer and store associate experiences look like?
- As the “research and discovery” aspect of a customer’s shopping journey goes almost entirely digital, inventory visibility will become the new “open for business”. How else will the customer journey evolve, and what experiences will help retailers differentiate?
- Store associates continue to be seen as an important source of knowledge and insight, but shoppers are currently averse to in-store lingering and conversation. How can store associates build stronger relationships digitally, and how can retailers infuse delight in largely transactional experiences such as BOPIS or curbside pick-up?
Featured Speakers
Bill Gratke
VP, Supply Chain, Planning and Reporting
Lamps Plus
Clark Linstone
Chief Operating Officer
Lamps Plus
Mohamed Rajani
Director, Corporate Strategy & Transformation
Macy's
Gaurav Pant
Chief Insights Officer
Incisiv
Who Should Join
Incisiv's Digital Roundtables foster the sort of community, conversation and candor typically found on the sidelines of industry events and conferences.
Each Digital Roundtable is a private, invite-only video conference with a thoughtfully curated group of industry peers with shared challenges and priorities.
Peer-to-Peer Collaboration
Gain timely, invaluable peer insights on relevant themes and topics.
Straight Talk
Trusted, private collaboration with your peers address the key topics most relevant to the group.
Cross-Industry Learning
Avoid tunnel vision with perspective from your peers with similar challenges in adjacent industries.
Topical Fluidity
Our topic will be fluid and quickly hone in on what is most important to the group and their business as a priority to address.
Join us if these challenges or scenarios resonate, if you are re-imagining your customer experience for the next-normal, or if you are exploring order management solutions to help you be more innovative, agile and profitable.
