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In partnership with Punchh
An Incisiv webinar

The State of Digital Maturity of Loyalty Programs

In partnership withToshiba Intel Intel Xenia Retail

Incisiv’s webinars offer plain-speak perspectives from industry experts and practitioners. Presented as a live “fireside chat”, the webinars offer a rare opportunity to learn from the successes and challenges of your peers.

Featured Speakers

Mike Templeton

Mike Templeton

Director of Loyalty

Casey’s

Andrew Rebhun

Andrew Rebhun

Chief Marketing Officer

El Pollo Loco

Rachel Robinson

Rachel Robinson

Senior Loyalty Manager

El Pollo Loco

Gaurav Pant

Gaurav Pant

Chief Insights Officer

Incisiv

Lori Brokaw Stout

Lori Brokaw Stout

VP of Marketing

Punchh

Thursday, June 2, 2022
10 am PT / 1 pm ET

Shoppers still value the immediacy, speed and convenience stores offer, but they must feel safe doing so.

100%

of shoppers miss the instant gratification of store purchases.

Speed of checkout

of an in-store purchase is the most important factor for shoppers behind safety.

For 88%

of shoppers, same day need of product is the top motivation for visiting stores.

28%

plan to increase in-store shopping over the next 6 months.

Returning an item

to the store is the 2nd biggest motivator for future store visits (behind same-day need).

Speed of pick-up

of a BOPIS or curbside order is "very important" for 84% of shoppers.

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In partnership with IBM, Incisiv, Webinar

Incisiv, Logo

An Incisiv Webinar

From Curbside to Returns Optimization:

How Customer Experience Leaders are Accelerating Omnichannel Transformation

In partnership with IBM

Thursday, July 30, 2020
9 am PST / 12 pm EST

Incisiv’s webinars offer plain-speak perspectives from industry experts and practitioners. Presented as a live “fireside chat”, the webinars offer a rare opportunity to learn from the successes and challenges of your peers. The speakers include:

Featured Speakers

Jane Lilley

Jane Lilley

Senior Vice President - IT Solution Delivery, Digital & E-Commerce

Signet Jewelers

Varadheesh Chennakrishnan

Varadheesh Chennakrishnan

Chief Information Officer | Information Technology | Supply Chain & Logistics

JOANN Stores

Kevin Reese

Kevin Reese

Market Leader, Consumer & Travel

IBM Sterling

Gaurav Pant

Gaurav Pant

Chief Insights Officer

Incisiv

COVID-19 brought about unprecedented disruption across retail and restaurant businesses, forcing store closures, moving most of the businesses to digital channels and significantly altering consumer behavior. With 85% of the shopper journey now beginning online, digital is the entry point to more consumer experiences than ever before. For retailers and restaurants alike, this change in behavior has brought with it a new set of customer expectations with consumer loyalty increasingly difficult to earn.

Incisiv's Loyalty Program Index assesses top convenience chains, grocers and quick service restaurants on features and capabilities of their loyalty programs across three key areas - Enrollment, Structure and Features and Ease of Use. The index is based on analyzing: 150 brands (Both website and apps assessed), 78 program features, 3 industries: Convenience, Grocery, Quick Service Restaurants

In this interactive video webinar, join industry insights firm Incisiv along with experts from Casey’s Convenience Store, El Pollo Loco and Punchh as we discuss:

  • The current state of loyalty maturity across industries
  • Highlight loyalty program differentiators
  • The 2022 loyalty leaderboard
  • Where leaders are focusing their investments and efforts
  • The role of technology in enabling maturity
  • Recommendations on where brands need to focus

Featured Speakers

Doug Brochu

Doug Brochu

CEO

Bridge Solutions Group Inc

Dave Weinand

Dave Weinand

Chief Customer Officer

Incisiv

Who Should Join


Incisiv's Digital Roundtables foster the sort of community, conversation and candor typically found on the sidelines of industry events and conferences.

Each Digital Roundtable is a private, invite-only video conference with a thoughtfully curated group of industry peers with shared challenges and priorities.

insights

Peer-to-Peer Collaboration

Gain timely, invaluable peer insights on relevant themes and topics.

talk

Straight Talk

Trusted, private collaboration with your peers address the key topics most relevant to the group.

learning

Cross-Industry Learning

Avoid tunnel vision with perspective from your peers with similar challenges in adjacent industries.

fludity

Topical Fluidity

Our topic will be fluid and quickly hone in on what is most important to the group and their business as a priority to address.

Join us if these challenges or scenarios resonate, if you are re-imagining your customer experience for the next-normal, or if you are exploring order management solutions to help you be more innovative, agile and profitable.