The State of Digital Maturity of Loyalty Programs
Incisiv’s webinars offer plain-speak perspectives from industry experts and practitioners. Presented as a live “fireside chat”, the webinars offer a rare opportunity to learn from the successes and challenges of your peers.
Featured Speakers
Mike Templeton
Director of Loyalty
Casey’s
Andrew Rebhun
Chief Marketing Officer
El Pollo Loco
Rachel Robinson
Senior Loyalty Manager
El Pollo Loco
Gaurav Pant
Chief Insights Officer
Incisiv
Lori Brokaw Stout
VP of Marketing
Punchh
Shoppers still value the immediacy, speed and convenience stores offer, but they must feel safe doing so.
100%
of shoppers miss the instant gratification of store purchases.
Speed of checkout
of an in-store purchase is the most important factor for shoppers behind safety.
For 88%
of shoppers, same day need of product is the top motivation for visiting stores.
28%
plan to increase in-store shopping over the next 6 months.
Returning an item
to the store is the 2nd biggest motivator for future store visits (behind same-day need).
Speed of pick-up
of a BOPIS or curbside order is "very important" for 84% of shoppers.
An Incisiv Webinar
From Curbside to Returns Optimization:
How Customer Experience Leaders are Accelerating Omnichannel Transformation
In partnership with 
9 am PST / 12 pm EST
Incisiv’s webinars offer plain-speak perspectives from industry experts and practitioners. Presented as a live “fireside chat”, the webinars offer a rare opportunity to learn from the successes and challenges of your peers. The speakers include:
Featured Speakers
Jane Lilley
Senior Vice President - IT Solution Delivery, Digital & E-Commerce
Signet Jewelers
Varadheesh Chennakrishnan
Chief Information Officer | Information Technology | Supply Chain & Logistics
JOANN Stores
Kevin Reese
Market Leader, Consumer & Travel
IBM Sterling
Gaurav Pant
Chief Insights Officer
Incisiv
COVID-19 brought about unprecedented disruption across retail and restaurant businesses, forcing store closures, moving most of the businesses to digital channels and significantly altering consumer behavior. With 85% of the shopper journey now beginning online, digital is the entry point to more consumer experiences than ever before. For retailers and restaurants alike, this change in behavior has brought with it a new set of customer expectations with consumer loyalty increasingly difficult to earn.
Incisiv's Loyalty Program Index assesses top convenience chains, grocers and quick service restaurants on features and capabilities of their loyalty programs across three key areas - Enrollment, Structure and Features, and Ease of Use. The index is based on analyzing: 150 brands (Both website and apps assessed), 78 program features, 3 industries: Convenience, Grocery, Quick Service Restaurants.
In this interactive video webinar, join industry insights firm Incisiv along with experts from Casey’s Convenience Store, El Pollo Loco and Punchh as we discuss:
- The current state of loyalty maturity across industries
- Highlight loyalty program differentiators
- The 2022 loyalty leaderboard
- Where leaders are focusing their investments and efforts
- The role of technology in enabling maturity
- Recommendations on where brands need to focus
Featured Speakers
Doug Brochu
CEO
Bridge Solutions Group Inc
Dave Weinand
Chief Customer Officer
Incisiv
Who Should Join
Incisiv's Digital Roundtables foster the sort of community, conversation and candor typically found on the sidelines of industry events and conferences.
Each Digital Roundtable is a private, invite-only video conference with a thoughtfully curated group of industry peers with shared challenges and priorities.
Peer-to-Peer Collaboration
Gain timely, invaluable peer insights on relevant themes and topics.
Straight Talk
Trusted, private collaboration with your peers address the key topics most relevant to the group.
Cross-Industry Learning
Avoid tunnel vision with perspective from your peers with similar challenges in adjacent industries.
Topical Fluidity
Our topic will be fluid and quickly hone in on what is most important to the group and their business as a priority to address.
Join us if these challenges or scenarios resonate, if you are re-imagining your customer experience for the next-normal, or if you are exploring order management solutions to help you be more innovative, agile and profitable.
