Availability of information at the crucial decision points
Availability, speed and convenience of fulfillment
Fulfillment costs to the customer & payment options
Resolution, returns and customer assistance
To view the complete top 100, download Incisiv’s 2021 Omnichannel Experience Index eBook. The eBook also includes top retail ranks by capability area (e.g. Inventory Visibility, Frictionless Fulfillment etc.) and by industry format.