Digital Maturity Wars: QSR vs. Fast Casual
2021 Digital Benchmarking Snapshot
Incisiv’s webinars offer plain-speak perspectives from industry experts and practitioners. Presented as a live “fireside chat”, the webinars offer a rare opportunity to learn from the successes and challenges of your peers. The speakers include:
Amar
Mokha
Chief Operations Officer
Incisiv
Dave
Weinand
Chief Customer Officer
Incisiv
Shoppers still value the immediacy, speed and convenience stores offer, but they must feel safe doing so.
100%
of shoppers miss the instant gratification of store purchases.
Speed of checkout
of an in-store purchase is the most important factor for shoppers behind safety.
For 88%
of shoppers, same day need of product is the top motivation for visiting stores.
28%
plan to increase in-store shopping over the next 6 months.
Returning an item
to the store is the 2nd biggest motivator for future store visits (behind same-day need).
Speed of pick-up
of a BOPIS or curbside order is "very important" for 84% of shoppers.
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From Curbside to Returns Optimization:
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9 am PST / 12 pm EST
Incisiv’s webinars offer plain-speak perspectives from industry experts and practitioners. Presented as a live “fireside chat”, the webinars offer a rare opportunity to learn from the successes and challenges of your peers. The speakers include:
Featured Speakers
Jane Lilley
Senior Vice President - IT Solution Delivery, Digital & E-Commerce
Signet Jewelers
Varadheesh Chennakrishnan
Chief Information Officer | Information Technology | Supply Chain & Logistics
JOANN Stores
Kevin Reese
Market Leader, Consumer & Travel
IBM Sterling
Gaurav Pant
Chief Insights Officer
Incisiv
The restaurant industry has forever changed and many operators have been amazingly resilient in the last year. However, the speed by which chains have adapted to the new digital buying journey has varied widely and the gap between leaders and laggards could make the difference between barely surviving and thriving.
In a special session on April 29th, Incisiv will launch its new series: The Digital Maturity Wars. With a soon to be released Digital Benchmark Report on the Fast Casual Restaurant segment, Incisiv analysts will compare and contrast key digital capabilities between the leaders and laggards in the QSR and Fast Casual Segments. Join us for this interactive session and learn:
- Which brands are winning and which capabilities are driving the most value.
- How digital maturity equates to revenue amongst the leading QSR and Fast Casual brands.
- How a redefined buying journey will drive digital investments.
Featured Speakers
Doug Brochu
CEO
Bridge Solutions Group Inc
Dave Weinand
Chief Customer Officer
Incisiv
Who Should Join
Incisiv's Digital Roundtables foster the sort of community, conversation and candor typically found on the sidelines of industry events and conferences.
Each Digital Roundtable is a private, invite-only video conference with a thoughtfully curated group of industry peers with shared challenges and priorities.
Peer-to-Peer Collaboration
Gain timely, invaluable peer insights on relevant themes and topics.
Straight Talk
Trusted, private collaboration with your peers address the key topics most relevant to the group.
Cross-Industry Learning
Avoid tunnel vision with perspective from your peers with similar challenges in adjacent industries.
Topical Fluidity
Our topic will be fluid and quickly hone in on what is most important to the group and their business as a priority to address.
Join us if these challenges or scenarios resonate, if you are re-imagining your customer experience for the next-normal, or if you are exploring order management solutions to help you be more innovative, agile and profitable.
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1:1 Benchmark Walkthrough
Schedule a 30-min walkthrough to see where your brand stacks up against your peers and competitors.
