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In partnership with Manhattan, Incisiv, Webinar
Video Webinar

Re-Imagining the Point-of-Experience in High-Touch Retail

Building Best-in-Class Associate and Customer Experiences for 2021 and Beyond

Incisiv’s webinars offer plain-speak perspectives from industry experts and practitioners. Presented as a live “fireside chat”, the webinars offer a rare opportunity to learn from the successes and challenges of your peers. The speakers include:

vijay_talwar

Vijay
Talwar

CEO EMEA

Foot Locker

Christina Callas

Christina
Callas

EVP, Chief Digital Officer

Total Wine & More

Kevin Swanwick

Kevin
Swanwick

Vice President, Store Solutions

Manhattan Associates

gaurav

Gaurav
Pant

Chief Insights Officer

Incisiv

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In partnership with IBM, Incisiv, Webinar

Incisiv, Logo

An Incisiv Webinar

From Curbside to Returns Optimization:

How Customer Experience Leaders are Accelerating Omnichannel Transformation

In partnership with IBM

Thursday, July 30, 2020
9 am PST / 12 pm EST

Incisiv’s webinars offer plain-speak perspectives from industry experts and practitioners. Presented as a live “fireside chat”, the webinars offer a rare opportunity to learn from the successes and challenges of your peers. The speakers include:

Featured Speakers

Jane Lilley

Jane Lilley

Senior Vice President - IT Solution Delivery, Digital & E-Commerce

Signet Jewelers

Varadheesh Chennakrishnan

Varadheesh Chennakrishnan

Chief Information Officer | Information Technology | Supply Chain & Logistics

JOANN Stores

Kevin Reese

Kevin Reese

Market Leader, Consumer & Travel

IBM Sterling

Gaurav Pant

Gaurav Pant

Chief Insights Officer

Incisiv

In part one of our series, we explored the behaviors and expectations of the “New Store Shopper in High-Touch Retail” based on findings from a study of 2,500 US in-store shoppers. As a follow-up to the shopper study, we conducted a survey of 150 US high-touch retailers to better understand their go-forward in-store experience priorities, challenges and capabilities.

Part two of this series focuses on the specific impact this shift in behavior has on retailers’ in-store experience, and what that means for their point-of-sale or point-of-experience.

Join us for an interactive conversation with leaders from Foot Locker, Total Wine & More and Manhattan Associates to discuss our key takeaways, including:

  • How accurate, real-time store inventory visibility will become the centerpiece of all associate and customer experiences
  • Why retailers will need to prioritize capabilities (such as more efficient pick plans) that help them deliver profitable store fulfillment
  • How in-store clienteling will evolve into digital selling, allowing store associates to turn one-off transactions (such as BOPIS and Curbside Pick-up) into deeper relationships
  • How the lines between commerce and service will blur further, forcing retailers to unify experiences and offer shoppers a more seamless way to engage across the customer journey

Featured Speakers

Doug Brochu

Doug Brochu

CEO

Bridge Solutions Group Inc

Dave Weinand

Dave Weinand

Chief Customer Officer

Incisiv

Who Should Join


Incisiv's Digital Roundtables foster the sort of community, conversation and candor typically found on the sidelines of industry events and conferences.

Each Digital Roundtable is a private, invite-only video conference with a thoughtfully curated group of industry peers with shared challenges and priorities.

insights

Peer-to-Peer Collaboration

Gain timely, invaluable peer insights on relevant themes and topics.

talk

Straight Talk

Trusted, private collaboration with your peers address the key topics most relevant to the group.

learning

Cross-Industry Learning

Avoid tunnel vision with perspective from your peers with similar challenges in adjacent industries.

fludity

Topical Fluidity

Our topic will be fluid and quickly hone in on what is most important to the group and their business as a priority to address.

Join us if these challenges or scenarios resonate, if you are re-imagining your customer experience for the next-normal, or if you are exploring order management solutions to help you be more innovative, agile and profitable.