The Digital State of the Restaurant Industry 2020: New Expectations, New Requirements
Building Best-in-Class Associate and Customer Experiences for 2021 and Beyond
Incisiv’s webinars offer plain-speak perspectives from industry experts and practitioners. Presented as a live “fireside chat”, the webinars offer a rare opportunity to learn from the successes and challenges of your peers. The speakers include:
Rob
Chapman
Director of Security Architecture
Cybera
Cathy
Novelli
Vice President of Marketing & Communications
Rakuten Ready
Gaurav
Pant
Chief Insights Officer
Incisiv
Shoppers still value the immediacy, speed and convenience stores offer, but they must feel safe doing so.
100%
of shoppers miss the instant gratification of store purchases.
Speed of checkout
of an in-store purchase is the most important factor for shoppers behind safety.
For 88%
of shoppers, same day need of product is the top motivation for visiting stores.
28%
plan to increase in-store shopping over the next 6 months.
Returning an item
to the store is the 2nd biggest motivator for future store visits (behind same-day need).
Speed of pick-up
of a BOPIS or curbside order is "very important" for 84% of shoppers.
An Incisiv Webinar
From Curbside to Returns Optimization:
How Customer Experience Leaders are Accelerating Omnichannel Transformation
In partnership with 
9 am PST / 12 pm EST
Incisiv’s webinars offer plain-speak perspectives from industry experts and practitioners. Presented as a live “fireside chat”, the webinars offer a rare opportunity to learn from the successes and challenges of your peers. The speakers include:
Featured Speakers
Jane Lilley
Senior Vice President - IT Solution Delivery, Digital & E-Commerce
Signet Jewelers
Varadheesh Chennakrishnan
Chief Information Officer | Information Technology | Supply Chain & Logistics
JOANN Stores
Kevin Reese
Market Leader, Consumer & Travel
IBM Sterling
Gaurav Pant
Chief Insights Officer
Incisiv
Few industries have been impacted as greatly by the pandemic as the restaurant industry. As complete dining room shutdowns forced the industry to rely on digital ordering, curbside pickup and delivery, the difference between shutting down and surviving to live another day was predicated on a location or chain’s digital maturity.
Join us on November 19 for an interactive conversation featuring insights firm Incisiv and partners Cybera and Rakuten. We will detail key highlights from The 2020 Restaurant Digital Maturity report that reviewed the digital capabilities of over 50 restaurant banners. In this webinar, we will also provide insights into:
- What digital capabilities today’s consumers value and where restaurants should focus.
- The differentiating capabilities that leading restaurant chains are leveraging across the buying journey.
- Recommendations for less digitally mature restaurant chains to ensure they can drive revenue and profitability in a digital-first environment.
Featured Speakers
Doug Brochu
CEO
Bridge Solutions Group Inc
Dave Weinand
Chief Customer Officer
Incisiv
Who Should Join
Incisiv's Digital Roundtables foster the sort of community, conversation and candor typically found on the sidelines of industry events and conferences.
Each Digital Roundtable is a private, invite-only video conference with a thoughtfully curated group of industry peers with shared challenges and priorities.
Peer-to-Peer Collaboration
Gain timely, invaluable peer insights on relevant themes and topics.
Straight Talk
Trusted, private collaboration with your peers address the key topics most relevant to the group.
Cross-Industry Learning
Avoid tunnel vision with perspective from your peers with similar challenges in adjacent industries.
Topical Fluidity
Our topic will be fluid and quickly hone in on what is most important to the group and their business as a priority to address.
Join us if these challenges or scenarios resonate, if you are re-imagining your customer experience for the next-normal, or if you are exploring order management solutions to help you be more innovative, agile and profitable.
