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In partnership with Cybera Rakuten Ready
Video Webinar

The Digital State of the Restaurant Industry 2020: New Expectations, New Requirements

Building Best-in-Class Associate and Customer Experiences for 2021 and Beyond

Incisiv’s webinars offer plain-speak perspectives from industry experts and practitioners. Presented as a live “fireside chat”, the webinars offer a rare opportunity to learn from the successes and challenges of your peers. The speakers include:

Rob Chapman

Rob
Chapman

Director of Security Architecture

Cybera

Cathy Song Novelli

Cathy
Novelli

Vice President of Marketing & Communications

Rakuten Ready

gaurav

Gaurav
Pant

Chief Insights Officer

Incisiv

Shoppers still value the immediacy, speed and convenience stores offer, but they must feel safe doing so.

100%

of shoppers miss the instant gratification of store purchases.

Speed of checkout

of an in-store purchase is the most important factor for shoppers behind safety.

For 88%

of shoppers, same day need of product is the top motivation for visiting stores.

28%

plan to increase in-store shopping over the next 6 months.

Returning an item

to the store is the 2nd biggest motivator for future store visits (behind same-day need).

Speed of pick-up

of a BOPIS or curbside order is "very important" for 84% of shoppers.

Incisiv, Logo
In partnership with IBM, Incisiv, Webinar

Incisiv, Logo

An Incisiv Webinar

From Curbside to Returns Optimization:

How Customer Experience Leaders are Accelerating Omnichannel Transformation

In partnership with IBM

Thursday, July 30, 2020
9 am PST / 12 pm EST

Incisiv’s webinars offer plain-speak perspectives from industry experts and practitioners. Presented as a live “fireside chat”, the webinars offer a rare opportunity to learn from the successes and challenges of your peers. The speakers include:

Featured Speakers

Jane Lilley

Jane Lilley

Senior Vice President - IT Solution Delivery, Digital & E-Commerce

Signet Jewelers

Varadheesh Chennakrishnan

Varadheesh Chennakrishnan

Chief Information Officer | Information Technology | Supply Chain & Logistics

JOANN Stores

Kevin Reese

Kevin Reese

Market Leader, Consumer & Travel

IBM Sterling

Gaurav Pant

Gaurav Pant

Chief Insights Officer

Incisiv

Few industries have been impacted as greatly by the pandemic as the restaurant industry. As complete dining room shutdowns forced the industry to rely on digital ordering, curbside pickup and delivery, the difference between shutting down and surviving to live another day was predicated on a location or chain’s digital maturity.

Join us on November 19 for an interactive conversation featuring insights firm Incisiv and partners Cybera and Rakuten. We will detail key highlights from The 2020 Restaurant Digital Maturity report that reviewed the digital capabilities of over 50 restaurant banners. In this webinar, we will also provide insights into:

  • What digital capabilities today’s consumers value and where restaurants should focus.
  • The differentiating capabilities that leading restaurant chains are leveraging across the buying journey.
  • Recommendations for less digitally mature restaurant chains to ensure they can drive revenue and profitability in a digital-first environment.

Featured Speakers

Doug Brochu

Doug Brochu

CEO

Bridge Solutions Group Inc

Dave Weinand

Dave Weinand

Chief Customer Officer

Incisiv

Who Should Join


Incisiv's Digital Roundtables foster the sort of community, conversation and candor typically found on the sidelines of industry events and conferences.

Each Digital Roundtable is a private, invite-only video conference with a thoughtfully curated group of industry peers with shared challenges and priorities.

insights

Peer-to-Peer Collaboration

Gain timely, invaluable peer insights on relevant themes and topics.

talk

Straight Talk

Trusted, private collaboration with your peers address the key topics most relevant to the group.

learning

Cross-Industry Learning

Avoid tunnel vision with perspective from your peers with similar challenges in adjacent industries.

fludity

Topical Fluidity

Our topic will be fluid and quickly hone in on what is most important to the group and their business as a priority to address.

Join us if these challenges or scenarios resonate, if you are re-imagining your customer experience for the next-normal, or if you are exploring order management solutions to help you be more innovative, agile and profitable.