Huma Zaidi

Huma Zaidi
Industry Analyst

Recent Posts

The Architecture Debate Is Costing You More Than You Think

[fa icon="calendar'] Tue, July 21, '2026 / by Huma Zaidi

Commerce architecture debates optimize for the wrong thing entirely. The only question that matters is whether your platform delivers outcomes or just complexity.

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Your Recommendation Engine Knows Your Subscriber. Your Content Operation Doesn't

[fa icon="calendar'] Tue, July 21, '2026 / by Huma Zaidi

Media and Entertainment platforms have world-class audience intelligence and content operations that were built for someone else's audience entirely.

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What Your Retail Buyers Need to Do About Agentic Commerce And Where Your Go-To-Market Fits

[fa icon="calendar'] Thu, June 25, '2026 / by Huma Zaidi

The shift from conversion rate optimization to agent-readiness is an operational programme, not a marketing one, and technology companies that understand the difference will close faster.

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Agentic Commerce Has Rewritten The Rules Your Retail Buyers Compete By

[fa icon="calendar'] Thu, June 25, '2026 / by Huma Zaidi

AI assistants are already directing high-intent shoppers, and most of your retail buyers have not yet defined what makes them eligible for the shortlist.

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Unified Commerce in an AI World

[fa icon="calendar'] Mon, February 09, '2026 / by Huma Zaidi

Unified commerce built the infrastructure; AI makes it intelligent enough to actually work at scale.

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