This blog explores how hospitality leaders can move from recovery to resilience by designing experiences that connect deeply and consistently with modern travelers.
Recent Posts
The Experience Imperative in Travel: From Recovery to Resilience
[fa icon="calendar'] Fri, October 24, '2025 / by Huma Zaidi
The Search Revolution: How Generative AI is Rewriting Customer Discovery
[fa icon="calendar'] Mon, October 13, '2025 / by Huma Zaidi
Generative AI engines are fundamentally reshaping how consumers discover products and services, making traditional SEO strategies obsolete overnight.
The New CX Mandate: Why Personalization Has Become Table Stakes in Financial Services
[fa icon="calendar'] Mon, September 22, '2025 / by Huma Zaidi
Financial institutions can no longer compete on products alone, personalized customer experiences have shifted from competitive advantage to survival requirement in an AI-driven marketplace.
The ROI of Enterprise 5G: Unlocking Retail and Supply Chain Value
[fa icon="calendar'] Fri, August 29, '2025 / by Huma Zaidi
Enterprise 5G strategies fail because they measure infrastructure costs rather than customer capture—the strategic blindness costing billions in market share.
Scaling IoT Pilots: Retail's Path from Experiment to Enterprise-Wide Impact
[fa icon="calendar'] Tue, August 26, '2025 / by Huma Zaidi
Every retailer can pilot IoT—but scaling requires treating transformation as business evolution, not just technology deployment.




