Stores still matter. Does the store associate still matter? A look at how technology and the store associate factor into today’s store environment.

The 2017 production of NRF’s Shop.org just wrapped up in LA this past week. Not unlike retail itself, the event is undergoing a transformation and the question is;  Do the 'customers' have the patience to wait for the show to adapt?

While many of the well-established leaders in the digital space had a presence at Shop.org, the more exciting component was seeing the small and mid-sized ‘start-ups’ that are out to disrupt the way things have typically been done.

For all the talk of an imploding retail industry, two retailers have proven that with the right strategies and proper execution, the retail model can thrive.  Why Sephora & Ulta Beauty are putting other retailers to shame.

A 3-year journey to find cure and care for a loved-one exposed me to the worst of the healthcare industry. Then, we visited the Mayo Clinic, and discovered an experience worth emulating for any consumer-centric business.