Digital is greatly impacting guest behavior and operators are scrambling to close the execution gap between guest expectations and technology capability.

The retail industry proves it’s up for the challenge of the retail revolution as it addresses the next generation of retail leadership.

Customer experience is intricately linked to, reliant on and powered by retailers’ frontline associates. Why, then, do retailers struggle to empower them with the right tools, training and incentives?

As small and mid-size restaurants face new competitors, strive harder to please customers, and strengthen digital operations, they must utilize focused insights to improve business performance.

As retailers struggle with excess capacity, too much product, and a need to enhance the customer experience, it’s time to experiment with new (and old) ways of doing things. The marketplace model just may be that way.