Small and mid size restaurants fail to exploit the rich trove of customer data they possess to improve business performance. Let’s debunk 3 myths that stop them from doing so.
3 Myths Hindering Small & Mid-Size Restaurants Utilizing Analytics
[fa icon="calendar'] Tue, September 05, '2017 / by Varun Gupta
5 Customer Experience Lessons from Mayo Clinic for Retailers
[fa icon="calendar'] Tue, July 25, '2017 / by Dave Weinand
A 3-year journey to find cure and care for a loved-one exposed me to the worst of the healthcare industry. Then, we visited the Mayo Clinic, and discovered an experience worth emulating for any consumer-centric business.
Incisiv Fights Back Against Ageism by Hiring Really Old Person
[fa icon="calendar'] Mon, July 10, '2017 / by Incisiv
INCISIV’S OFFICIAL UNOFFICIAL PRESS RELEASE
Dave Weinand to Offer Leadership Team the Parental Supervision it Desperately Needs.
Incisiv Fuels Growth With Addition Of Industry Veteran David Weinand To Leadership Team
[fa icon="calendar'] Mon, July 10, '2017 / by Incisiv
Weinand joins as chief customer officer to drive membership and revenue growth
Me-Too Omnichannel Erodes Profitability: Part 1
[fa icon="calendar'] Thu, April 20, '2017 / by Giri Agarwal
As retailers continue to invest in transformation, they must focus on a more certain path to customer relevance – a customer experience that shoppers value - and be alert to the distraction a me-too, competitive-parity based omnichannel approach poses.
Co-authored with Gaurav Pant, this two part series lays out an argument for retailers to eschew transformation strategies driven by competitive parity and instead focus on amplifying their customer experience.
